Sales Training

Title:Technical Support Specialist

abpxv7@r.postjobfree.com

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NAME: R.H. Jr.

ADDRESS: **** ********** *****

CITY: Martinez

STATE/PROVINCE: GA

ZIP/POSTAL CODE:

COUNTRY: USA

EMAIL: abpxv7@r.postjobfree.com

PHONE:

CANDIDATE ID: 226907

CITIZENSHIP: US

Citizen

EDUCATION: Bachelor Degree

EXPERIENCE:

0

WILL RELOCATE: Open

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED:

HOMEPAGE:

HOTSKILLS: Director, Sales Development & Training

ESUME

R.H. (Bob) Hill, Jr.

abpxv7@r.postjobfree.com

An experienced Manager with strengths in Sales Development, Training, and

Marketing

CLUB CAR, Division of Ingersoll-Rand - Augusta, GA

1999

- 2001Manager, Sales Development & Training

Developed sales training; administered business function analysis to

determine education plan

SFA/CRM implementation team leader responsible for Siebel Sales Training,

including design, content development, delivery and certification

Created custom CBT sales training programs utilizing resident SME's and in-

house applications to expedite delivery, minimize cost and assess effectiveness

Designed with IT development an intranet training assessment and recognition

process promoting sales management participation in career development

Initiated the development of a CareerPath dB supplemented by virtual

classroom technology and a LMS

INACOM CORPORATION

- Alpharetta, GA

1998

- 1999Education Consultant

- Professional Services Group

Responsible for the discovery, development and delivery of PSG training

programs to Fortune 2000 companies

Marketed consulting time to develop, recommend, and deliver education plans

as they related to customer needs

Managed large scale projects involving identification of education

opportunities with large accounts

Provided needs and skills analysis to meet specific business goals and

objectives of clients

rhh CONSULTING, INC

. - Farmington Hills, MI

1991

- 1998

A marketing services and consulting firm specializing in customer loyalty

database management, development of sales training and certification processes

utilizing a consultative management approach to integrate systems and

procedures based upon needs assessment and organizational objectives.

Business Consultant

Worked with General Motors Corporation - GMSPO, Oldsmobile and TTM Travel

Services

Assessed client needs and formulated customized marketing, training and

certification programs to improve productivity, increase sales and customer

loyalty

Assessed marketplace, and management objectives, and developed RFQ

specifications to win business

Developed, produced, directed and sold "Collision Parts Professionals," a

multi-media marketing and training program for GM Dealers, and a training

program and certification process for independent body shop owners/managers.

This effort increased collision parts sales of participating dealers by 15%

nationwide.

Sold, directed, co-produced, "Goodwrench Service Plus," a GM Parts training

video used to launch a national marketing program for GMSPO field sales and the

dealer channel.

Produced "Teamwork Today - Success Tomorrow," a GM Parts field sales training

program

Designed and administered the training logistics program for Oldsmobile Sales

Department

MARITZ COMMUNICATIONS COMPANY

- Southfield, MI

1989

- 1991Account Manager

Marketed and administered business training and communications programs aimed

at improving client's market share and customer satisfaction index rating.

Saturn sales team member responsible for the development of the winning

proposal representing a $7.5 million training initiative redefining automobile

retailing.

Received "Account Manager of the Month" award in for securing a $3.5 million

3 year contract with AC-Delco

Directed the marketing, production and administration of the

GMSPO "Professional Parts Guild," a laser-based CBT training and testing

program which resulted in a higher dealer enrollment and retention levels

linked to an ROI assessment of the programs effectiveness

Sold, developed and administered a $1.5 million direct mail campaign and call

center service to promote GM vehicle sales to eligible GM employee extended

family members

GENERAL MOTORS CORPORATION

- Detroit, MI

1986

- 1989Marketing Services Account Executive

Served as liaison among divisional advertising agencies and GM in a team

effort to develop, create, launch and administer targeted marketing programs

consistent with corporate objectives

Co-managed Chevrolet's "L" car national announcement and launch program

including cross-promotion with Proctor & Gamble

Managed the AC-Delco and GM Part's catalog development process and

aftermarket product line promotions

Education Ferris State University

- Big Rapids, MI B.S. - Business

Administration

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