Customer Service Sales

Kamalich Martinez-Burgos

Email: abpxur@r.postjobfree.com

Address: **** ******* **

City: Lafayette

State: IN

Zip: 47909

Country: USA

Phone: 765-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kamalich MartAnez-Burgos

4101 Langley Drive

Cell Phone: 765-***-****

Alt phone: 765-***-****

Lafayette, Indiana 47909 Email: abpxur@r.postjobfree.com

OBJECTIVE:

To apply my experience and education to a career opportunity in an area of international business, product management, accounting, sales, marketing, telecommunications and/or global supply chain.

AREAS OF EXPERTISE:

aai Twenty-five years of experience in the customer service professional field in the areas of international business, product management, supply chain, sales, marketing, accounting, communications and management.

aai Knowledgeable in market research techniques and performing market research to gauge competitor product pricing in selected regions and negotiating pricing when advantageous.

aai Experience in executing, administering, and closing-out contracts.

aai Computer literate: Microsoft office professional, Cable Master,AS-400, CRM, SAP R/3 7.0,Vendavo and PMM systems.

aai Multilingual: Fluent and literate in Spanish, English and Portuguese.

aai Ability to multitask, work under pressure, problem solving skills, leadership skills, team building,entrepreneur spirit, excellent organizational skills, resourceful and open to new challenges.

PROFESSIONAL EXPERTISE:

Commercial Manager-Brominated Flame Retardants & Synergists: Chemtura Corporation December 2010-December, 2012.

aai Responsible for partnering with worldwide offices and traveling to manufacturing sites and customer facilitates.

aai Manage all matters concerning customer opportunities and areas of concern across departments as well as work with external sales, sales management, and business unit to meet global corporation goals.

aai Recommend pricing in contracts and company policy for the sub SBU providing clear direction to sales.

aai Responsible for product family costs, pricing management, price changes, volume positioning for optimum gross profit, and for responding promptly to changes in raw material costs to maintain margins.

aai Responsible for optimum cash flow, proactively manage number of SKUaaiais, establish payment terms and INCO terms, and set aggressive targets for improvements in AR with sales team.

In charge of staying current with market and competitive landscape contributing to the development of comprehensive competitive intelligence data base.

aai Responsible for staying abreast of market and competitive industry trends and adapting to tactics and strategies in order to drive corporate results.

aai Cultivate and maintain partnership and professional relationships with internal and external customers.

aai Ensure all pricing in the system is accurate and that the Pricing Analyst has the most current information regionally positioned on market trends and competitive landscape.

aai Partner with the sales team regarding company product line, to include reviewing and responding to customer call reports, and ensuring that product specific plans at all key accounts are being followed and accomplished.

International Customer Care Manager: Chemtura Corporation April 2006-December 2010.

aai Manage Customer Care offices based in Latin America and support other regions as USA, Europe and Asia.

aai Extended and implemented company global processes and procedures in Latin America.

aai Set objectives and goals for the department within the region, and managed day to day order management functions related with employees.

aai Working knowledge of the operational and technical functions of the Department.

aai Managed all issues concerning customer opportunities and areas of concern across departments

aai Worked with external sales, sales management, and business unit to meet global corporation goals.

aai Thorough knowledge of the business structure including market trends and competitive activity.

aai Responsible for ensuring compliance with relevant SOX regulations and country regulations specific regulations that can affect international shipment.

aai Worked with worldwide offices and traveled to manufacturing sites and customer facilitates (

aai Trained in conjunction with Process Excellence team to develop and manage performance against metrics. Active participant in Lean and Keisen projects in Latin America and global export.

aai Member of first global offices to implement paperless process and procedures.

Senior Export Customer Care Specialist: Great Lakes Chemical Corp. June 2000-April 2006.

aai Senior Key Account Specialist and sales support for global fortune 500 accounts located in Latin America, e-commerce,Belgium and Australia.

aai Traveled to customeraaiais facilities to forged strong professional customer relations, sales support and product training.

aai Participated as liaison and main specialist with customersaaiai internal and external customs brokers, forwarders, customer purchasing managers, company plants, and USA customs and customeraaiais globally positioned customs offices.

aai Worked with annual forecast and transitioning orders to sales opportunities and met and surpassed projected goals.

aai Active participant in sales meetings for strategic key regional accounts located in Latin America to increase sales and strong partnership accomplished.

Customer Service Supervisor: Insight Communications. November 1995-June 2000.

aai Trained and coached customer service representatives in mystery calls program, customer service process; which involved sales, marketing of products, billing, technical troubleshooting and techniques to turn inbound calls, face to face contact into sales opportunities and improve performance.

aai Created monthly reports to measure sales, inbound calls and new services. Responsible for company collections program monitoring, training and measurement of customer service collections call-out.

aai Worked with marketing manager in the completion of Purdue University fraternities and sororities development contracts, which included the closing of the contract for cable service, high speed data service and installation agreements. Responsible for monitoring and maintaining development of commercial accounts for the cable industry in Greater Lafayette.

Manager Retail Store: Nineteen Ninety-Five Inc. April 1992 - July 1995.

EDUCATION:

aai Indiana Wesleyan University, MBA with a concentration in international business: GPA 3.92.

aai Indiana Wesleyan University Bachelor of Science: major: Management.

aai University of Puerto Rico, Associate of Science: major: Accounting - Cum Laude.

PROFFESIONAL TRAINNING AND CERTIFICATIONS:

aai Global Customer Care Leadership seminars.

aai Lean, Six-Sigma Green belt training and Keisen Class 101.

aai Ongoing International Export & Import certification as well as Nafta certifications in the areas of documentation, compliance, procedure, and Letter of Credit from 2005 thru 2009.

aai ISO 9000 certified and audit participant.

aai SAP certified user present employment.

aai Ongoing continuing sales management training from 1995 thru 2011.

aai Three years formal education in the spoken language on Portuguese from Purdue University.

aai Certified in international business documentation and process Reference upon request

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