Manager Customer Service
Resume:
Title:Assistant Chief of Staff G*, MCB
********@***.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE:
ZIP:
CANDIDATE ID: 2876626
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 000*******
EMAIL: ********@***.***
HOMEPAGE:
HOTTEST SKILLS: banyan, product, cobol, cics, cisco, engineer, information systems, jcl,
microsoft, strategic, budget, cisco router, database, is manager, lotus notes, network
design, network engineer, programming, vsam, communication
REVISION: 08-SEP-02
RESUME:
NAME: DAVID ZORETIC
ADDRESS: P S C 557 BOX 2998
CITY: FPO AP 96379
STATE/PROVINCE: ST
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: (000-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
DAVID M ZORETIC
PSC 557 BOX 2998
FPO AP 96379, ST 00000
011-**-***-*** 8533
011-**-***-*** 0626
(F)
********@***.***
PROFILE:
An MIS manager offering 17 years of progressive experience within a
data processing/information systems customer service environment.
Thriving in the most dynamic environments. Highly intuitive and
innovative. Consummate team player. Proven leader and motivator.
Acknowledged communicator, both orally and written. Consistently
promoted to positions of greater responsibility. Seeking a MIS
managerial position where experience and capabilities will enable me
to contribute to a company's objective.
Retiring form US Marine Corps. Returning to USA last week of September
1997. Available on or about October 27, 1997. Relocation locations, in
order if preference are: TN - (Knoxville, Nashville), Georgia -
(Atlanta), Virginia - (anywhere except northern), NC, SC. Others
considered for an outstanding opportunity.
PROFESSIONAL EXPERTISE-SKILLS: Ability to understand, be flexible and
quickly adapt to changing environments professionally and personally.
Consistently successful in introducing strategic plans and concepts
that supported departmental goals.
Excellent communication skills, both oral and written; presents
concepts and information clearly, concisely and with interest.
Experienced facilitator and speaker.
Manages time and resources efficiently. Prioritizes, delegates and
accomplishes tasks and programs independently in a thorough and
professional manner. Sets and realizes personal and professional
goals.
Relates well to others at all levels and in any environment. Relies on
an objective, sensitive approach within a structured setting to
develop productive relationships. Quality Team Manager who promotes
team effort by encouraging networking and appropriate recognition of
other team members.
Intelligent and adaptable; defines parameters, identifies resources
and implements practical solutions under time-critical conditions.
Creative and innovative in problem solving. Works well with all levels
of management to meet organizational goals. A dedicated and
conscientious individual with a strong sense of responsibility to the
organization and those it serves.
Computer literate and experienced using PC's and standard commercial
word processors and spreadsheet software.
EMPLOYMENT HISTORY:
03/95
- PresentAssistant Chief of Staff G6, MCB
Camp Butler, Okinawa, Japan MANAGER OF NETWORK MANAGEMENT BRANCH
Direct 5 Project Managers and 16 network engineers in the areas of
network design, research and development, and reengineering for a
enterprise network of 9500+ users, 180 servers, and 160 routers.
Approve tactical goals and plans. Manage a $2,000,000.00 budget.
Coordinate networking, desktop, and application development projects
with the telephone division, programming branch, network support
branch, and network management branch. Provide counsel to top
management on budgets, training and personnel requirements, and
strategic goals and plans.Major Accomplishments PROGRAM MANAGER for
the migration of the NOS from Banyan Vines to Windows NT. Developed
and implemented plan to reduce the number of servers by 25%, saving
the government more than $1,000,000.00. Steering committee member on
the restructure of the organization.
12/93
- 03/95Assistant Chief of Staff G6, MCB Camp Butler, Okinawa,
Japan MANAGER OF NETWORK/DESKTOP SUPPORT BRANCH Managed 4 supervisors
and 38 technicians that provided 24 hour / 7 days a week help desk and
on site support for an enterprise network of 9500+ users, 200 servers,
and 172 routers. Developed and coordinated projects to upgrade server
hardware and software. Devised semiannual training requirements.Major
Accomplishments Upgraded NOS to a major revision over a two-week
period without loss of productivity. Developed and implemented Lotus
Notes applications to track trouble calls, work requests, equipment
inventory, and man-hours; reducing report generation from days to
minutes.
12/90
- 12/93Marine Security Guard Battalion, Quantico, Virginia
DiRECTOR OF INTERNAL SECURITY - American Embassies in Suriname and
Denmark Managed 10 security personnel in the areas of physical,
personnel, and computer security. Coordinated security requirements
with U.S. and foreign agencies for Secretary of State visits and
United Nations Nuclear Weapons conference. Recognized for providing
calm and decisive leadership in a highly volatile environment.Major
Accomplishments Beta site director for a computer based entry/exit
control system. Created computer applications to track training
requirements, which reduced manpower report preparation by 75%.
12/89
- 12/90Headquarters and Service Battalion, Marine Corps
Logistics Base, Albany, Georgia HUMAN RESOURCES MANAGER Directed Human
Resources activities for six-division, 750-employee organization.
Provided guidance to upper management on completing monthly,
quarterly, semiannual, and annual training requirements.Major
Accomplishments Created computer program to track internal paper flow
that eliminated manual report generation. Created computer program to
monitor training requirements/attendance that eliminated manual report
generation.
10/86
- 12/89United States Marine Corps, Various Locations DATABASE
ADMINISTRATOR Gathered facts, analyzed data and assisted in the
preparation of project feasibility studies, preliminary support
analysis, and economic analysis for applications under ADABAS DBMS.
Visited customers to evaluate their requirements and needs. Assisted
the Production Analysis Unit in recovery and restart procedures.Major
Accomplishments Team member in developing an application that
downloaded mainframe data to personal computers for report generation,
which saved over 15 person-hours weekly.
04/84
- 10/86United States Marine Corps, Various Locations PRODUCTION
ANALYST Managed and optimized Marine Corps Class I logistics COBOL and
ADABASE systems. Maintained daily contact with customers to ensure
quality assurance. Performed daily, weekly, monthly, quarterly,
semiannual, and annual scheduling of above systems.Major
Accomplishments
Team member in the conversion of Marine Corps Class I logistics COBOL
systems files from ISAM/VSAM to ADABAS DBMS systems.
11/81
- 04/84United States Marine Corps, Various Locations PRODUCTION
CONTROL SHIFT SUPERVISOR
Supervised 6 Data Control Technicians in the
area of monitoring all Marine Corps Class I COBOL systems in nightly
production cycles. Tools utilized were OS/JCL, OS/MVS Utilities, VTAM,
ROSCOE, COMPLETE, TSO/ISPF, JES2, and CICS. Performed weekly archival
and compacts of mainframe datasets.Major Accomplishments Developed a
training scheme that reduced the number of cycle back-outs by 85%.
03/80
- 11/81United States Marine Corps, Various Locations DATA
CONTROL TECHNICIAN
Monitored all Marine Corps Class I COBOL systems in
nightly production cycles. Tools utilized were OS/JCL, OS/MVS
Utilities, VTAM, ROSCOE, COMPLETE, TSO/ISPF, JES2, and CICS. Performed
weekly archival and compacts of mainframe datasets.
EDUCATION: University of Maryland,
College Park, Maryland 03/94 -
03/97
B.S. INFORMATION SYSTEMS MANAGEMENT (GPA 3.25/3.75)
PROFESSIONAL TRAINING: 04/97
Intranet Essentials, Cabletron Systems
Inc., Okinawa, Japan 09/96 Understanding ATM Internetworking, American
Research Group, Okinawa, Japan 08/96 Supporting Microsoft Windows NT
Server 3.51, Global Knowledge Network, Phoenix, Arizona 07/96
Supporting Microsoft Windows NT 3.51, Global Knowledge Network,
Phoenix, Arizona 05/95 Banyan Vines Problem Solving, Banyan Inc.,
Okinawa, Japan 04/95 Banyan Vines Advanced Administration, Banyan
Inc., Okinawa, Japan 06/94 Lotus Notes Administration I & II, HTR,
Okinawa. Japan 05/94 Basic Cisco Router Configuration, Cisco Systems
Inc., Okinawa, Japan 07/91 Banyan Vines Administration, Banyan Inc.,
Miami, Florida 08/90 Advanced Management Development Course, Quantico,
Virginia 05/89 Total Quality Leadership, Marine Corps Logistics Base,
Albany
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