Customer Service High School

**** ******** **. **** *******, GA *****

202-***-****. *******@*****.***

Amy L. Ravelo

Objective

Seeking rewarding employment allowing me to utilize the experience I have already gained and further develop and exercise my leadership ability.

Summary of Qualifications

• Excellent customer services skills

• Displays excellent oral and written communication skills

• Great organizational skills

• Maintains typing speed of 80 wpm

• Proficient with Microsoft Word, Excel and Outlook

• Experience with multi-line telephone systems

Work Experience

March 2010-June 2011 ORISE/ORAU Contracted: III Corps Fort Hood, Health Promotion, Ft. Hood/TX

Operational Fitness Instructor, Civilian Fitness Coordinator & Pregnant/Post Partum PT Instructor (PPPT)

• Responsible for providing pre-combat preparedness to active duty soldiers, through a 40 hour training course (conducted twice monthly) consisting of CrossFit styled functional fitness, austere fitness training, nutrition, sandbag training, TRX training and emotional preparedness instructed by CSF PREP. Responsibilities include but not limited to: Maintaining and teaching mid day and evening classes (workout of the day) Monday-Friday to 10-20 individuals, programmed workouts for classes, ensuring all attendees of mid day and evening class are taught the movements executed, safely and accurately. Training includes one on one to larger groups up to but not limited to 50 people. Received my Level 1 CrossFit Certification in January 2010, and maintained that certification after completing the Level 1 Certification test June 2010. Also responsible for creating the Civilian Fitness Program at Fort Hood and maintaining the PPPT program. Received my Pregnant/Post Partum PT Instructor certification in February 2011.

February 2010-December 2010 Centurion CrossFit Fort Hood, Ft. Hood/TX

Level 1 CrossFit Instructor (Volunteer)

• Responsible for providing functional fitness training to active duty soldiers, spouses, retirees, and

all other government cardholders. Responsibilities include but not limited to: Maintaining and teaching mid day and evening classes (workout of the day) Monday-Friday to 10-20 individuals, teaching the foundational movements to all new trainees and active duty soldiers to ensure they are taught and become familiar with the nine movements that CrossFit, Inc. bases workouts around. Training includes one on one to larger groups up to but not limited to 50 people. Received my Level 1 CrossFit Certification in January 2010, and maintained that certification after completing the Level 1 Certification test June 2010.

January 2009-December 2009, Gesa Credit Union, Richland/WA

Indirect Lending Processor

• Responsible for reviewing, processing and funding indirect loans. Worked closely with dealers

and others within the organization to ensure loans were funded quickly and efficiently.

Ensured documentation followed guidelines both organizationally and legally. (All documents were checked against identification and credit report sometimes resulting in checking for fraudulent behavior to ensure customer security) Excellent customer service was a must as many customers called requesting information on their vehicle loans. Maintained a monthly funding average of four hundred loans.

July 2006-July 2008, Pioneer Bank, El Paso/TX

Supervisor Mortgage Processor

• Responsible for managing up to three other processors; processing loan files, making certain all required documentation has been received, reviewed and cleared. Loans processed include: Conventional, FHA, VA and Texas Vet.; Purchase, Refinance, 1st & 2nd Mortgages, etc. Responsible for ordering title work, insurance policies; and order final appraisals on new construction loans. Work closely with borrowers and Loan Officers to collect necessary documentation, (i.e. W2’s, pay-stubs, bank statements, etc.) to complete approval process and prepare loan for closing. Also work with closing agents and builders to collect documentation such as survey's, builder cards, etc. and to ensure complete and accurate title work, and schedule closing dates. At times, also responsible for ordering appraisals for re-sales, new construction, and refinances for Conventional, FHA, VA, etc.

September 2005-May 2006, Wells Fargo Home Mortgage, Pensacola/FL

Mortgage Specialist II

• Responsible for processing loan files, making certain all required documentation has been received, reviewed and cleared. Loans processed include: Conventional, FHA and VA; Purchase, Refinance, 1st & 2nd Mortgages, etc. Responsible for ordering title work, insurance policies; and order final appraisals on new construction loans. Work closely with borrowers and Home Mortgage Consultants to collect necessary documentation, (i.e. W2’s, pay-stubs, bank statements, etc.) to complete approval process and prepare loan for closing. Also work with closing agents to ensure complete and accurate title work, and schedule closing dates & times. Also responsible for underwriting and decisioning Level D & R loans and clearing conditions on Level D, R & 1 loans. Duties include, reviewing documentation provided by HMC’s to make an approval, clear conditions using documentation provided by Mortgage Specialist and/or HMC.

September 2003-June 2005, First Hawaiian Bank, Honolulu/HI

Senior Consumer Loan Clerk

• Responsible for processing loan files making certain all required documentation had been collected & cleared. Worked closely with title companies and prepared mortgage documentation for Equity and Personal Firstlines. Processed payments and payoffs for all our consumer accounts, such as Equity Firstlines, Personal Firstlines and all dealer loans, daily; Thoroughly completed all disbursements on all the above stated consumer loans; Funded all the dealer loans which ranged from 150-200 daily. Supervised four other employees and maintained an efficient area of our operations department. Completed yearly evaluations of those I supervised. Also responsible for maintaining several General Ledger accounts. Daily tasks include but not limited to: answering 40-50 customer phone calls and having the confidence to properly assist them.

Education

October 2007 to December 2011, Ashford University, Online/Full Time

Graduated with Bachelors in Arts, Majored in Organizational Business Management, Minored in Entrepreneurship with a Specialization in Sports & Recreation Management

• Graduated Magna Cum Laude with a 3.8 GPA

• Member of the Alpha Sigma Lambda National Honor Society

September 1996- June 2000, East Valley High School, Spokane/WA

High School Diploma

• Graduated with an accumulative GPA of 3.7

• Attended two informational classes with First Hawaiian Bank, to further my knowledge on managing others

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