Customer Service Sales

Damian Wilson

** ****** ******

Toronto, ON, M*N1K3

M: (647) 985 - 9945

Email: ****************@*****.***

CAREER OBJECTIVE

To obtain an Inside Sales position within the organization that will utilize and develop on my leadership and team building skills in order to increase production and enhance the company brand name.

PROFILE

Exceptional Knowledge in Microsoft Office applications from my academic career and work experiences

Solid Customer Service and Communications Skills from working in the Logistics and Optical Industry

Responsible, Reliable and Dedicated Team Member through working in team-oriented environments in my academic and work experiences

EDUCATION

Computer Networking and Technical Support, Seneca College

High School Diploma, Westview Centennial Secondary School

January 2012

June 2003

WORK EXPERIENCE

Loomis Express (Toronto, ON)

Inside Account ExecutiveAssisted clients with their logistical challenges by utilizing consultative and solution selling techniquesProspected for new clients and generated leads within a defined territoryExecuted account management plans to develop new business and retain existing clientsLeveraged company resources to create value propositions and solutionsManaged a sales pipeline to ensure quota attainmentDeveloped pricing and service proposals within company established parametersInvestigated local competitive activity and market conditionsParticipated in solution design, costing and pricing processes

NB Solutions (Toronto, ON)

Inside Sales RepresentativeResponsible for prospecting and developing new accounts Acquire new business through cold calling and cultivating leadsFollow up with new and existing clients to ensure client satisfactionProvide technical support for clients on an ad-hoc basis

Optima Communications (Toronto, ON)

Inside Sales RepresentativeMade outbound calls to customers pitching sales of insurance policiesMet and exceeded sales targets on a weekly basis Proficient in recognizing and closing on potential sale opportunities

Future Optical (Toronto, ON)

January 2012 – July 2012

May 2010 – January 2012

April 2009 – May 2010

July 2005 – March 2009

Sales Manager / Lab AssistantLiaised with opticians, owners and customers to ensure timely product delivery to clientsProcessed sales transactions and assisted customers with product specifications needs Efficiently manufactured and repaired optical lenses to meet strict deadlines

Metro Canada Logistics (Toronto, ON) September 2006 – March 2008

Order SelectorSelected orders with the use of a RF ScannerPackaged and arranged palettes in appropriate areas to meet delivery times

Logitech (Toronto, ON) September 2004 – April 2006

Customer Service RepresentativeResponded to incoming calls in a professional and courteous mannerMaintained phone lines initiating corrective actions to customersProvided information or resolutions in a clear, concise manner to ensure proper understanding of instructionsHandled customer concerns or complaints with tact meeting customer satisfaction while adhering to company policiesDocumented summary for calls and issues discussed on a daily basis

Community Involvement & Extracurricular Activities

Yorkview Life Center – Volunteer

REFERENCES AVAILABLE UPON REQUEST

September 2003

Contact this candidate