Customer Service Sales

KERRY JANET AVIS

**********@*****.*** ● 905-***-****

qualifications summary

Highly personable Sales and Customer Service Professional with over 10 years of experience in business development, account management, claims and sales processing and call-center operations within the retail and

service industries.

Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.Secured numerous company achievement awards for delivery of exceptional sales and customer service.Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

PROFESSIONAL EXPERIENCE

Allstate Insurance Company of Canada 2009 to Present

Business Development Agent

Currently an insurance agent for one of the largest insurance companies in North America with offices in 4 Provinces and The United States.

● A master of first impressions, have successfully increased my sales each year

● Created and maintained a large network of centers of influence that has driven my sales numbers

● Adhered to Underwriting guidelines for correct management of insurance policies

● Looked for opportunities to increase my book of business through group leads and an extensive referral list

● Participated in business and community events including Bowl for Kids Sake, Give a Family a Christmas

United Way and the Pickering Santa Claus Parade

● Currently maintaining 115% to budget

● Forecaster award winner for maintaining 110% in first year, top of sales class with 200%

● Ring of Honour Award winner in 2010

Enterprise Rent-A-Car Feb 2007 – Dec 2009

Management Assistant & Branch Corporate Account Manager

Served as Management Assistant for this multi-billion dollar industry leader; partnering with Branch Managers in operational and business development functions. Maintained focus on servicing customers and addressing/resolving issues to ensure 100% satisfaction. Ensured proper utilization, protection and maintenance of rental car fleet.

● 8 Time Recipient of the Platinum Gold Elite Sales Award

● Received Top ESQI award 10 times

● Achieved goal of minimizing and avoiding delinquent accounts through underwriting, accounts receivable maintenance and close account supervision. Frequently communicated with local businesses new and current clients to generate repeat/referral business resulting in a growth of fleet by 65% and reduced bad debt of 85%

● Responsible for obtaining and sustaining a high level of customer service on a month to month basis by successfully completely satisfying over 90% of my customers three months in a row.

● Developed and implemented a business plan to achieve complete customer satisfaction and volume objectives of Enterprise’s Service Quality Index (ESQI)

● Developed, motivated and promoted 10 employees from management trainee to management assistant within one year

Queen’s University Oct 2006- May 2007

Annual Giving Officer

Represented the University and the Office of Advancement to external audiences; including alumni, donors, volunteers, members of Queen’s faculty and staff, community and professional organizations. Delivered presentations and prospected for opportunities to further our quantitative fundraising goals. Developed effective liaison with faculties, schools and departments to help determine strategies to meet their short and long term goals and recruited, trained and supervised volunteers

Raised $15,000 for the 2007 campaignPlanned, implemented and evaluated the ThankQ/COMMitment programs which solicited funds from graduating students for projects of their choiceAchieved success in developing the first ever social media giving platform at Queen’s University

The Children’s Wish Foundation of Canada June 2005 – Sept 2005

Event Co-ordinator

Coordinated the inaugural National Wishmaker Parade for the largest 100% Canadian wish-granting organization.

● Built a relationship with the City of Toronto to create the permanent home for the Walk for Wishes

● Raised over $2 million to help grant wishes to children coping with high-risk, life threatening illnesses

● Attained corporate and community sponsorship including CTV and Today’s Parent Magazine

● Produced all media relations materials for the promotion of the event which received attention and coverage, by City TV Breakfast Television, CFTO News and other national and local media outlets

INTERNSHIP EXPERIENCE

Queen’s University Marketing and Communications Department

Developed a comprehensive media plan for the renewal of the Queen’s University Broadcast StudioContributed to the development of media materials for external release both locally, nationally and internationally

Volunteer experience

Board of Directors -Big Brothers & Big Sisters of Ajax Pickering, 2012

United Way Ajax Pickering Uxbridge, 2006

Alzheimer’s Durham, 2005

education

Centennial College Graduate Certificate in Corporate Communications & Public Relations - 2006

Queen’s University Undergraduate Degree in International Development -2005

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