Quality Assurance Project
Resume:
Faisa Mohamed
Toronto, Ontario
M9R 1T3
*****.*****@*****.***
Sr. Technical Business Analyst with progressive experience in Financial and Insurance industries. Expertise in clarifying and creating Business/Technical Requirements, Functional Requirements, Test Cases, Performing Gap Analysis between Current-State and Future-State environments.
KNOWLEDGE AREAS
Business Analysis Skills
Technical Skills
Requirements Elicitation/ Analysis Microsoft Suite (Word/Excel//PPT/Outlook)
Documentation BRD,FRD, SRD, CR, Change Plan
System Development Lifecycle (SDLC)
Prosci, Agile, STRIDE, SCRUM Methodologies Languages: Progress, C, C++, C#, HTML, Xml,CSS, Java, COBOL,Visual Basic, ASP.Net, and Perl
Process Analysis & Redesign Architecture (Client-Server/Internet/Intranet)
Modeling UML, DFD, BFD - Process flows Database (IBM DB2/Oracle/SQL Server/My SQL)
System Testing – UAT, QA Database Scripting and Querying
Meeting Facilitation - JAD, Interview, Training Reporting Systems (Utilized Cognos and Crystal)
Use Cases - Test Plans, Test Cases SQL - PL/SQL Querying and Structure
PREVIOUS CLIENTS
Banks
Insurance Companies
Alberta Motors Association (AMA)
EDUCATION
Project Management Certificate, U of TBachelor of Computer Science, York University Computer Programming & Analysis, Seneca @ York Bank Teller Certificate, Oasis
PROFESSIONAL EXPERIENCE
Business/Technical Analyst, Davis + Henderson, Mississauga, Ontario 2011-Present
Document and process analysis; Requirements gathering to define scope of projects focused on Lending Industry. Created documents to reflect scope of work, project plan, work-breakdown structure, project reporting and project (milestones) presentations.Developed and implemented stakeholder engagement plans that were the basis for all change management activities. Created sponsor roadmaps ensuring support system for change efforts. Created communication plans. Consulted with training department to create and roll-out training material to assist client in adoption of new platforms. Created logical data models to define business and project requirements and to further clarify requirements for client and stakeholders. Gathered, analyzed, documented and communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams.Configured CreditPath application as per requirementsCreated Use-cases and Activity Diagrams to assist in business requirements and test cases.Created and led Test Plans, Test Cases for UAT and QA; provided feedback to other project artifacts such as Concepts, Proposals, Test Strategies and Risk Assessments.Participated in Change Management and Change Requests plans to ensure that appropriate impact analysis was conducted prior to implementation or approval of any change to applicants. Troubleshoot and resolved complex technical questions
Software Developer/Analyst, Sungard iWorks, Mississauga, Ontario 2007-2011
Analyzed user requirements for reports, forms, queries, and data extractionDesigned, coded, tested and implemented software, worked with business and system requirements, and utilized standard procedures and techniquesWrote and analyzed software programs in ProgressUsed Excel to track work load assignment and completion datesDeveloped and deployed end-user practices and tools for data extraction, queries, and data manipulation in accordance with business processesSupported and maintained existing technologies and systems.Provided input to project planning and status reportingContributed to the ongoing improvement of departmental processes, procedures and standards by recognizing opportunities for improvement and initiating action to develop and implement changesPlaned, managed, and delivered Software release to clientUpdated databases in all environmentsWorked with policies, claims, and AR/AP for Auto, Home, and Commercial line of businesses. Trained client with newly build applications using PowerPoint presentations
Quality Assurance Analyst, Sungard iWorks, Mississauga, Ontario 2008-2009
Developed new approaches to solve problems identified during quality assurance activitiesDefined and tracked quality assurance metrics such as defect densities and open defect counts using Star TeamSupervised the execution of test cases for installation, functional, regression, usability and performance testing of on-going projectsReviewed software requirements and generate test scenarios in support of product designExecuted test plans and record results on test plansEstablished test environments including data bases requirementsProvided assistance to the development team with input into prioritization of ongoing change requests, feature requests, and defectsDeveloped and maintains a library of business analysis documentation, requirements, functional specification including business rules, test cases and process mapsConducted root cause analysis on business problemsPerformed Load Testing Using Load Runner
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