Customer Service Maintenance
Resume:
JOSH WILKERSON
LEESVILLE, LA 71446
*****************@*****.***
OBJECTIVE:
To use my gained knowledge of a professional work environment and education to benefit a company from which I can secure a lengthy career at.
SUMMARY OF EXPERIENCE:
Performs well in team environments. Comfortable and Proficient in working with the public. Very knowledgeable of the guidelines and the work environment of a military installation as well as the civilian work force. Capable and certified in the use of the computer and software such as Microsoft Office, Word, Excel, etc. Experienced in office oriented duties and associated task. Equipped with a wide variety of management and customer service skills. Experienced in maintenance work done on military installations. Trained in areas of inspection and quality control. Educated in health and safety protocols of a military installation. Experienced in stocking and receiving commercial inventory.
EDUCATION:
Northwestern State University
Natchitoches, La.
Associates Degree completed: General Studies
Upper Iowa University
Fort Polk, La.
One semester
Degree towards: Social Science
Simpson High school
Simpson, La.
Degree completed: Diploma
WORK HISTORY:
Picerne Military Housing (03/14/12-Present)
Fort Polk, La.
Title: Resident Service Specialist
* Inputs maintenance request.
* Handles various customer service and office staff related issues.
* Inspects homes for damages as soldiers vacate the home
* Completes the inspection and move in-leasing signing process.
* Inspects the exterior of the homes weekly for lease violations.
* Handles shipments and packages arriving to and from the office.
* Prepares daily and weekly reports for management.
* Audits current service members housing files.
BTN : The Coffee and Smoothie Express(01/01/09-03//10/12)
Fort Polk, La.
Title: Owner
Job Duties: *Managing and average of four employees and all task associated with them.
*Training, Work schedules, etc.
* Perform all ordering, stocking as well as checking all sales daily.
* Perform all regular maintenance on the equipment we have. For example: ice machines, refrigerators, freezers, blenders, Cappuccino machines.
* Implement all cleaning and sanitation standards to comply with post regulations.
* Act as my company’s liaison between our partners on base, AAFES.
Picerne Military Housing (04/02/07-12/26/08)
Fort Polk, La
Supervisor:-Robin Levine, Lacey Bennett
Title: Resident Service Specialist (leasing consultant/acting aquatics manager)
Job Duties:
*Performed walkthrough inspections of rent ready units.
*Perform inspections when a resident vacates a unit and receive the charges and necessary payments regarding damages from vacating the home, or pro-ration payment in advance for rent. If resident cannot make entire payment I also set up payment plans to secure funds. I have been recognized for collecting payments and keeping office delinquency to a low figure.
*Perform the task of going through the leasing contracts and the leasing paperwork with residents at the time of move in. I also prepare the packet of information and documentation that is needed to complete a move in.
* Took part in monitoring the homes and sending violations out for residents that fail to comply with policy
*Inspected 2nd turned units for quality control with our maintenance supervisor and give a punch list to complete, if one is needed. .
* Assisted with closing out and entering work orders for weekly reports.
* During this summer season I directly managed our lifeguards and the pool regulations associated with them and it. I also assisted on a daily basis with my usual office task.
*Any complaints with residents and repeated broken pool regulations or related situations were brought to me.
*Prepared the lifeguard’s time sheets on a weekly basis for management. I also handle any other documentation concerning there payment arrangement with our company.
*Implemented new work duties assigned to Lifeguards, as well as weekly and daily documentation that aided in managing their work and safety responsibilities.
*Prepared their work schedule in advance. All of my lifeguards were given my personal cell phone number to contact me and update me on any schedule changes, if an emergency might occur. And they did.
* Aid and participate in resident activities that we provide for our residents.
Valley Electric (04/23/06-12/14/06)
Hornbeck, La
Supervisor: Darnel Martin
Title: Apprentice Lineman
Job Duties: *Building new power lines at designated locations.
*Working with the public to trouble shoot outages and problems
* Assisting in warehouse stocking and loading.
*Turning off electricity to home or account that is unpaid.
*Clearing possible obstructions away from power lines.
Picerne Military Housing (05/15/05-08/09/05)
Fort Polk, La.
Supervisor: James Airheart
Job Title: Labor
Job Duties: (college summer Job)* I worked with hand and electrical tools,
*I painted and performed general maintenance.
J&J maintenance Inc. (05/20/04–8/11/04)
Fort Polk, La.
Supervisor: Jeff Brinkley
Job Title: General Maintenance Carpenter
Job Duties: (college summer job) *Performed all maintenance done to government homes when resident vacated.
*I also handled other small construction tasks.
J&J Maintenance Inc. (05/16/03-08/13/03)
Fort Polk, La.
Supervisor: Jerry Summers
Job Title: Cleaning team
Job Duties: (college summer job) *I cleaned homes or units on Fort Polk after the general maintenance carpenters were done with the unit.
* I was also on 24 hr emergency call for the company.
ACCOMPLISHMENTS (OR) CERTIFICATIONS:
1. Microsoft Office Specialist: Certification: 12/02/04
2. Hazardous Material-Certification: 10/24/05
3. Liquid Propane Gas: Certification: 11/22/05
4. Natchitoches Fireman Academy: Completed: 12/14/05
5. Emergency Response & Fire Fighter 1: LSU Certification: 12/21/05
6. Fire Fighter Civil Service: Certification: 2/21/06
7. Basic Electricity: Certification: 10/06/06
8. Fair Housing Training 07`
9. Microsoft Office Training Certification 08`
10. NSU Associates degree
References upon request
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