Manager Quality Assurance

CASSANDRA FERRIGNO

** ********** ***. *********, ** 07732

Home 732-***-**** Cell 908-***-**** E-Mail ************@***.***

SUMMARY

Conscientious manager with over twenty-five years of Quality Assurance, Program and Operations Management expertise in the Department of Defense (DOD) and Department of Homeland Security(DHS) arenas. Strives for excellence and creates it by using an open environment designed to expand productivity and services which equals success for my team and company.

EXPERIENCE

R4 Incorporated – Eatontown, NJ.

R4 HLS Director/Program Manager (June 2008 – September 2011) Directed a team of 40 First Responder professionals in a wide variety of training tasks for several organizations including the New Jersey State Police, OHS&P, Cape May County, Atlantic County and othersSecured a 95 % Request for Proposal (RFP) win rate, with an average of 25 RFP’s per yearCreated Program plans and contract deliverable documents; managed staffing and subcontractor requirements; negotiated contracts and cultivated relationships with external vendor(s) Established strong relationships with government (customers) personnelDirecting a team of 25 Support Professionals for PM –JCTI-G (formerly PD-TIMS) Formulated and reviewed project feasibility studies, determine costs, ensure conformance to work standard. Managed divisional/program budget, scheduling of staff, contract performance requirements and deliverablesAchieved divisional/program objectives by continual interface with all functional levels of the company including; engineering, contracts, finance, business development Prepared and lead internal and customer program reviewsProvided Project Management Support for PD-TIMS, RDISS, I2WD (Trojan, FIFF), NJ state training contract.Manage logistics support PM PROPHET

MTCtechnologies – Eatontown, NJ

Divisional Operations Manager/Program Manager (April 2007 – June 2008) Provided Management and oversight of Divisional staff functions in support of the various Army programs valued at over $21 million dollars annuallySupervised Staff elements to include contracts, finance, program control, purchasing, payroll, inventory and shipping & receiving Divisional responsibility for the implementation and sustainment of a Quality Assurance programResponsible for control and tracking of deliverables, coordination and tracking of proposal actions, implementation of policies and proceduresAdministered personnel training and professional development and program support Program Manager for TIPS, program generated excess of $8 million annuallyEnsured ISO compliance/certificationImplementation of the DELTEK Costpoint suite of tools

AIC-MTC Technologies – Neptune, NJ

Quality Assurance Manager/Program Manager (August 2005 - April 2007) Lead on transition from AIC to MTC buy outDaily process of ensuring proper accountability of Vendor supplied parts, Government furnished equipment, and the training of personnel on those associated tasks.The design and implementation of initial inspection, in-process inspection, and final inspection of equipment to be delivered to the GovernmentAll maintenance of Enterprise software program for the smooth flow of reporting and tracking project performance. Daily operation of the facility to ensure a clean safe environment

CFQM – Sea Bright, NJ

Owner / Operator (January 2005 - August 2005) Created the business specially based on procurement of parts, servicing the Department of Defense Knowledge of the FAR (Federal Acquisition Regulations)Achieved $60,000.00 in sales in the first month of the businessResponsible for various purchasing and contract management functions

Environmental Systems - Jacksonville, Fl

Quality Assurance Manager / Program Manager (January 1996 - January 2005) Designed and executed the plan to become ISO-9000 certified. Increased employee proficiency by 50%, through the application of ISO-9000 methodology, standards and training.100% acceptance rate on Department of Defense contracts presented to Government QAR. Responsible for various purchasing and contract management functionsCertified lead Auditor / Management RepresentativeMinimized Department expenses though internal calibration of tools

EDUCATION

Long Island University, Brookville, NY

B.A., Economics (1998)

Suffolk University, Boston MA

A.S., Sociology (1986)

SKILLS Excellent customer service skills, Superior Training ability, mechanically inclined. Logical Thinker/ Skilled executor DELTEK – Cost point, GCS premier and Time & Expense CPR & AED TrainingWomen in Defense – (Greater NJ WID - Vice President)Explosives and Explosives effectsDOD Contract Vehicles – S3, TESS, and CR2

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