Project Manager Management
Resume:
Stephanie Thompson ***** Storch Turn
Lanham, MD *0706
************@*****.***
OBJECTIVE
Seeking a position of Business Analyst or Jr. Project Manager, where my Systems Engineering and Business Analyst experience, coupled with my Project Management educational background will add value to operations and promote growth. I would also like to use my teamwork and interpersonal communication skills to succeed in a rewarding career while helping to integrate systems that will benefit the customer.
EDUCATION
M.S. Project Management May 2010
University of Maryland University College, Adelphi, MD
B.S. Information Science and Systems, May 2006
Morgan State University, Baltimore, MD
CERTIFICATIONS AND CLEARANCES
ITIL v3 Foundations– 2008
Secret Clearance- 2010
COMPUTER SKILLS
Expert: Internet Applications, Windows Server 2000/2003/XP/7/VISTA
Experienced: Microsoft (Outlook, Project, Access, Excel, PowerPoint, Visio), Photoshop, Active Directory, Adobe, Norton Anti-Virus, BusinessObjects, Crystal Ball, Salesforce, Project Management principles, Agile Methodology
Familiar: VB.NET, SharePoint, Asset Insight, PROP Database, Java Script, html languages, SQL queries, Remedy, Imaging Computers, Ghost, Lotus Notes,
EXPERIENCE
Nov. 2011 – Present Acentia Rockville, MD
Sr. Business Analyst/Jr. Project Manager- Full Time(40 hours/week)Facilitate meetings with customers to gather and document requirements and explore potential solutions and process improvementsAnalyze and document customer business requirements/processes and communicate them into Use Case Documents Create and maintain accurate Requirement Traceability Matrix documentation Document test plans and test case scenarios to be used in testing to validate that requirements are correctly and fully met in final design and implementationConduct workshops and facilitate training with customoersCreate wireframes and screen mock ups for the developers Communicate directly with the developers to answer any design or requirements questions
Oct. 2010 – Nov. 2011 NovaSom Inc. Glen Burnie, MD
Sr. Business Analyst/Jr. Project Manager- Full Time(40 hours/week)Prepared detailed Project Plan, Risk analysis metrics and Implementation plan and various other Project Management functions for Salesforce software migration initiativeGather software needs by interviewing the users and senior management to identify the business requirementsDevelop mock screens, Process flows and technical documentation for the developers before each phase of deploymentConducts status meetings with the project team and Sr. management regarding project status, updates and deployment scheduleDevelop test cases, participate in system testing, conduct training and UAT activities and document resultsDefine software requirements and validation rules, that meet HIPAA compliance rules and Insurance/healthcare billing specifications
Feb. 2009 – Jul. 2010 Segue Technologies Arlington, VA
Sr. Software Systems Engineer- Full Time(40 hours/week)Provided daily maintenance and support of Air Force Acquisition Financial Software on the Oracle Business Intelligence Enterprise Suite Developed process procedures, training manuals, conducted training and served are subject matter expert for the software system for new and existing users at the Pentagon for the Air ForceProvided system support to users of the Air Force budgeting software via phone and e-mail using a proprietary trouble ticket tracking systemParticipated in testing the applications to ensure the business requirements specified are metPerformed daily SQL data pulls from a variety of AF financial sources into OLAP software (Oracle BasedAssisted users in developing use cases and performing UAT activities
Sept. 2007 – Jan. 2009 Lockheed Martin Chantilly, VA
Systems Engineer, IS&GS- Full Time(40 hours/week)Maintained and update Geospatial Intelligence Systems Program staffing database and Sharepoint site, distribute staffing data calls and present viable candidates to management for considerationAssisted with New Hire In processing and interviewing Early Professionals Developed solutions to complex problems which require ingenuity and innovationPromoted the established standards, processes, procedures, and requirements throughout the systems development life cycle.Responsible for understanding business requirements so that they may be accurately translated in system requirements
April 2007 – Sept. 2007 Electronic Consulting Systems Washington, DC
Business Analyst- Full Time(40 hours/week)Responded to all incoming Tier 3 Help Desk Tickets Via e-mail for the Worker’s Compensation Software Gathered software needs by interviewing the users, senior management to identify the business requirementsDocumented and Tested new software related issues reported to the Help DeskDevelop mock screens, Process flows and technical documentation for the developers before each phase of deploymentDeveloped and ran SQL queries to sanitize any reporting or data issues the user may be experiencing
July 2006 – April 2007 Zenlogics Falls Church, VA
Business Analyst- Full Time(40 hours/week)Documented all new Software related Help Desk Issues reported Compiled Monthly and weekly Help Desk Reports to be presented to the customerWork with the Military Health System to resolve Tier 3 Software Help Desk TicketsObtain, analyze, document and validate requirements for changes to business processes, policies and information systems.Documented training materials for the field users to the new web-based softwareHelped the project team identify the issues that should make the deployment schedule, and define how the software should be upgraded
LEADERSHIP
April 2003 – Present Delta Sigma Theta Sorority, Incorporated
Collegiate Connection Chair, Eastern Region (2009-pres)
E3 Leadership Development Program, Eastern Region (2007-2009)
Information and Communications Co-Chair, Prince Georges County Alumnae Chapter(2007-2008)
Collegiate member to Regional Nominating Committee, Eastern Region (2005-2007)
August 2003 –May 2006 Morgan State University
Director of Diversity, Student Government Association
Aug. 2001 – Present Kiamsha Youth Empowerment Alumni Association
Communications Chair
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