Customer Service Manager

LUCY N O S O V A

** ******* **., *********, **, L4J8W6

647-***-**** E-mail: ********@*****.***

OBJECTIVE

To attain a responsible and challenging position where my experience and enthusiasm could be affectively utilized.

QUALIFICATIONS SUMMARY

Proven record of facilitating support services and managing fast-paced office operations.

Strong organizational and communication skills with ability to concurrently direct multiple business affairs. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of efficiency and productivity.

Advanced understanding of customer needs with attention to detail resulting in superior customer service and high levels of client satisfaction.

EXPERIENCE

2009 - Present

EAST REHABILITATION CENTRE, Toronto

Accounts Receivable, Assistant Manager Coordinate and manage office services, such as, records, budget preparation and record-keeping.Key in, check over, proofread and finalize letters, reports and statements.Create and amend documents: invoices, treatment plans and clinical notes.Maintain and arrange reports from manual or electronic files. Give general information to clients and to the public. Maintain and schedule client appointments/Pick up-Drop off.Greet clients and redirect calls using a 3 line switchboard.Communicate with Insurance companies/Lawyers.Work with HCAI/Universal Scheduling (billing, collections). Administer all aspects of general office coordination.Harmonize and maintain records for workers and office space

2008-2010

Nika/NJW, Toronto

Account Manager Responsible for management of 50% of company.Interacted with administration and customer service to maintain effective communications and operations.Performed on-site visits to enhance customer satisfaction and provided latest information and recommendations. Negotiated annual account renewals for all existing accounts in territory.Worked closely with sales representatives to identify areas of concern and potential issues.

2004-2008

La Swiss, Grigoros Canada 1989 Inc, Toronto

Assistant ManagerPrepared displays, promotion materials and inventory reports. Helped customers locate merchandise and answered any questions. Created a friendly and helpful demeanor, always ensuring that customers were completely satisfied. Kept store immaculately clean and arranged displays to maximize effectiveness. Managed the cash register and provided service to customers at point of sale.Obtained responsibility for opening and closing the store. Handled special orders, work orders for repairs, receiving and transferring merchandise, inventory status reports, and purchase orders.

2002-2004

Ossom Enterprises Inc., Toronto

Administrative Assistant Typed and proofread correspondence, reports, statements, invoices and forms.Received and forwarded calls, as well as counter inquiries. Provided general information to clients. Maintained and updated manual, as well as computerized filing, inventory, mailing, and database systems. Opened, sorted and routed incoming mail.Maintained appointments and scheduled meetings.

EDUCATION AND TRAINING:

Bachelor Degree in Law Business Economics

Donetsk University, Ukraine

Branch of Moscow International Business School, MIRBIS SP USSR-Italy

Donetsk, Ukraine

Employment Preparation for Retail Services

Toronto, Skills for Chang

COMPUTER SKILLS

MS office suite, Power Point, Quickbooks, HCAI, Universal Scheduler (Antibes) and SAP.

References available upon request.

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