Customer Service Years Experience
Resume:
JOSEPH M. SHERMAN
***** * **** **, ****, AZ *****
******.*********@*****.***
Summary of Qualifications
* ***** ********** ** * military work environment, and supply management.
Skilled in data entry, retail and wholesale, shipping and packaging, fiscal and accounting, warehousing, and problem solving.
Excellent qualifications in office management, computer operation, customer service, technical research, and expedition of supply assets.
Self-motivated and confident in making independent decisions.
Very well organized and able to meet deadlines.
Excellent team player and a true asset to a team.
Experience in NAVY ERP, FEDLOG, Nalcomis, RSupply system, and Navy/Marine Corps supply systems
Four years experience in government purchase card procedures and contracting.
WORK EXPERIENCE
Supply Response Division NCOIC August 2011- April 2012
Technical Research Branch (TRB)
United States Marine Corps
Responsible for the initial screening and technical research of all requisitions assigned a local status code. TRB is the first line of defense in managing customer demand. TRB is required to maintain all technical publications and manuals for special weapons systems. TRB is responsible for the initial Build of National Stock Numbers (NSN) and National Identification Control Number (NICN) in to local supply systems. TRB also screens all requisitions for high dollar value field, excess quantity ordered, hazardous material field, and special material field to ensure requester is ordering correct field per technical publications and manuals. TRB will follow up and research all Not in Stock and Not Carried requisitions for asset availability and to ensure requisition is in fact Not Carried or Not in Stock. TRB will reconcile with work centers and available units to ensure requisitions are still a valid requirement and to inform requester of system cancellations and alternate routes to provide customer with alternate parts, or next high assemblies.
Through team efforts and hard work achieved 100% on formal annual inspection.
Squadron Support Division NCOIC February 2011- August 2011
Customer Assistance Branch (CAB)
United States Marine Corps
CAB is responsible for receiving, processing, and monitoring all non aeronautical related custodial material, non-standard procurement request. Personnel assigned a Government-Wide Commercial Purchase Card (GCPC) holder and are responsible for buying and paying for all request that are not available through regular supply means, and does not exceed threshold authorized by command. GCPC holders contact and communicate with appropriate vendors to purchase and follow up on purchases made for requester.
CAB is responsible for flight equipment control, issue, and turn in for Pilots, Co-Pilots and Aircrew for flying squadrons. CAB is responsible for Tool Control Programs to ensure work centers and available units order correct tools, quantities, and size if applicable.
Personally controlled Tool Control Program during Operation Enduring Freedom 12.1 for Kandahar, Camp Bastion, and Camp Dwyer Afghanistan.
Recreated and successfully maintained Squadron Support Division as NCOIC.
Provided mentorship and education of Tool Control Programs and Purchase Card procedures for nine flying Squadrons
Supply Response Division, NCOIC Mid-crew April 2010 - Janurary-2011
Expediting Response Division (ERB)
United States Marine Corps
ERB is responsible for expediting and monitoring high priority requisitions (aircraft downing discrepancies) active in supply system, such as contacting item managers to find out asset availability, and asset due in. ERB works and maintains all daily, monthly, quarterly reports and ensure all appropriate action has been taken such as cancellation, internal corrections of requisitions, National Stock Numbers, Quantities. ERB reviews and maintains any and all Supply Discrepancy Reports, to ensure all lost in shipment gear has been located and received by appropriate work center or available units. ERB is responsible for performing internal requisition reconciliations with local units on high priority requisitions to ensure requisition is valid, up-to-date status, and still required.
Squadron Support Division, August 2008 -April 2010
Customer Assistance Branch (CAB)
United States Marine Corps
CAB is responsible for receiving, processing, and monitoring all non aeronautical related custodial material, non-standard procurement request. Personnel assigned a Government-Wide Commercial Purchase Card (GCPC) are responsible for buying and paying for all requested not available through regular supply means, and does not exceed threshold authorized by command. GCPC holders contact and communicate with appropriate vendors to purchase and follow up on purchases made for requester.
CAB is responsible for flight equipment control, issue, and turn in for Pilots, Co-Pilots and Aircrew for flying squadrons. CAB is responsible for Tool Control Programs to ensure work centers and available units order correct tools, quantities, and size if applicable.
Only acting purchase card holder from September 2008 - January 2010.
Organization & Customer Service
Resolved a wide range of customer problems/ concerns applying diplomacy and assertiveness to flight line problems in relation to the procurement of critical aircraft parts.
Maintained extensive records of detailed inventory listings.
Education and Training
Recruit Training February 2008 June 2008
Marine Combat Training June 2008 - July 2008
Marine Aviation Supply Specialist School (MOS 6672 July 2008 - August 2008
Base Defense (MCI) September 2010
Warehousing Operations (MCI) September 2010
Leadership (MCI) September 2010
Anti-terrorism Force Protection I (MCI) October 2010
Leading Marines (MCI) September 2010
Terrorism Awareness (MCI) July 2009
Principle of Instruction for the Marine NCO (MCI) July 2009
Marine Corps Martial Arts:
Tan Belt June 2008
Gray Belt December 2008
Green Belt January 2010
Lean Six Sigma:
White Belt December 2009
Yellow Belt January 2010
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