Customer Service Accounts Payable

Angeline Liu

** ******** *****, *******, **, L*R 4S9 416-***-**** ***********@***.***

To whom it may concern:

I present myself as an ideal candidate for the position of bookkeeper. I am a recent finance graduate from The University of Western Ontario with a Bachelor of Management and Organizational Studies: Specialization in Finance. With 4 years of studies in finance and accounting courses, I have the abilities to use my knowledge and experience to work successfully with the team of your company.

My previous employment as a bookkeeper in T&T Inc. (Toronto) has given me a deep understanding of the payroll, accounts payable and receivables cycle, which enhanced my exceptional data entry skills. I also developed a great rapport with various departments and provided assistance to senior members in a fast-paced environment In addition, working experience in a customer service and administrative role make me provide timely, courteous service to customers and colleagues. As part of my volunteer experience in univeristy, I worked independently and as part of a greater team required well developed organization, analytical, research and problem solving skills.

Moreover, I have excellent excel, word, outlook, quickbook, and communication skills. I have ability to manage multiple tasks and the ability to prioritize appropriately to meet deadlines. I can be trusted to perform duties in an honest manner, and maintain standards and legislative requirements with respect to confidentiality of employees and contract agreements. I am readily adapting to the working environment of changing requirements, and I can maintain effectiveness in varying circumstances. In addition, I am able to work collaboratively with others in a participative management environment, working independently as well as working on a team. Furthermore, I am enthusiastic about learning new task and dedicate to my work, so I am confident I will be a strong asset accrues to your company.

As an ambitious and motivated employee, I have consistently pursued innovative ideas and initiatives that have added value to the organizations that I have been affiliated with. With the skills and experiences that I possess, I am confident that I can help your company work towards its future goals and successes. Finally, thank you very much for your time and consideration. I look forward to hearing from you.

Sincerely,

Angeline Liu

Angeline Liu

72 Whistler Court, Markham, ON, L3R 4S9 416-***-**** ***********@***.***

SUMMARY OF QUALIFICATIONSMuti-tasker and Self-motivated individual with strong computer skills including Microsoft Word, Excel and OutlookWell developed organization and planning skills used to complete financial documents and business reports accuratelyExcellent problem solving, decision making and communication (verbal and written) skillsHighly detail oriented and good ability to work in a fast paced environment independently, as well as part of a teamGood interpersonal abilities including bilingual: Mandarin and EnglishCMA Candidate and knowledge of Quickbooks, Simply Accounting, PeopleSoft and ERP systemStrong ability to cope with several competing deadlinesHonest, reliable and productive combined with the good aptitude for learning ability

WORKING EXPERIENCE

T & T SUPERMARKET INC. Toronto, ON

Bookkeeper - Accouting&Finance Department July 2012-August 2012 Specialized in accounts payable and receivables, P/O receipt, A/P verification, reconciliation, posting, verified accuracy of invoices accounting documents and records from all retail stores, processing 250-300 payables a month, required attention to detail and ability to multi-task, gained experience in an accounts payable function Manage 124 government remittances (payroll, taxes, HST, etc.). Updated and maintained accounting journals, ledgers and other records for financial business transactions. Entered data into computer system using defined computer programs such as Quickbooks, Macola, gained organizational, verbal and written communication skills Processing 248 journal entries; and assisting with various accounting duties as required, gained well developed organization, analytical, research and problem solving skills. Reconciled various expenditure reports to source documents; distributed and filed financial documents and reports Suggested and executed a user friendly document filing system which was more organized hence led to increase 132% in efficiency. Took action as directed and followed-up all missing or inadequate information to a win-win resolution Calculated, prepared and issued 520 bills, invoices and other financial statements according to established procedure Performing data entry and related duties in disbursing accounts payable to individuals, suppliers, corporations Ensuring timely and accurate processing of payment documents such as purchase orders, travel disbursements, credit card reconciliations, expenses and any other accounting transactions related to accounts payable functions,

STANDARD CHARTERED BANK Beijing, China

Customer Service Representative -Operation Department May 2011-August 2011 Analyze clients situations and promoted the right financial products for them leading to 23% increase in sales Successfully solved customer problems, in-person and over the phone while maintaining professional nature, led to 98% of customer satisfaction Identified appropriate situations to direct clients to supervisors, requiring strong problem solving skills and the ability to

think and react quickly, providing positive and continuous service

WELLS FARGO BANK Beijing, China

Administrative Assistant-Eastern Department May 2010-August 2010 In charge of team in business volume analysis and reporting using multi-tasking and organization skills to identity trends Through interpreting data and monthly business report, gained knowledge of the bank’s business development strategy

and market share

EXTRA-CURRICULAR EXPERIENCE

UWO IVEY ASIAN MANAGEMENT INSTITUTE London, ON

Translator and Auditor Sept 2011-April 2012Attentively translated 12 Ivey business cases into Chinese, practicing translation, writing, and business skillsResponsible for auditing 6 previously translated cases independently, increasing knowledge of financial markets

BRESCIA COLLEGE ESL-CULTURE WORKS PROGRAM London, ON International Student Buddy Sept 2008- Oct 2008Provided 38 new arrival students with detailed information to help them study and live abroad successfully Helped students get involved in their new environment by showing many opportunities available on campus, improved

good communication and management skills.

EDUCATION

UNIVERSITY OF WESTERN ONTARIO London, ON

Bachelor of Management and Organizational Studies: Specialization in Finance June 2012Academics: 3.3 GPA with an A in Corporate Tax, Intermediate Accounting, Managerial Accounting, Finance.Honors: UWO Entrance scholarship for academic achievement(Academics, 2008)

University academic performance scholarship of Finance (Academics, 2009)

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