Customer Service Insurance

Pamela Darling *** Maurice Court

Newmarket, Ontario

L3Y 2W1

Home 289-***-**** cell 289-***-**** *************@*******.***

Objective

Applying for a customer service personal lines position where I can positively contribute to the success of the company and customer satisfaction. Capable individual with 10+ years working in an insurance company environment with great organization skills, quick to learn new ideas and processes, and a capacity to handle challenging situations

Professional Experience

progressed from handling automobile and property to moderate and complex accident benefit claims as a result of professionalism, technical knowledge ability to remain flexible and open to increased responsibilities

mediated confrontation situations and resolved customer complaints via FSCO both in person and telephone

demonstrated ability to achieve a target goal on monthly reserve reporting, open close file ratio

acted as a resource on company procedures, desk top systems

Customer Service

Communicated regularly developing a report with clients, underwriters lawyers and vendors via telephone and in writing

Work History

Allstate Insurance 1981-1996

belairdirect Insurance 1996-2011

Education

Seneca College Business Administration- ongoing

Chartered Insurance Professional Designation

RIBO license exam -passed April 2012

CORE QUALIFICATIONS

Strong written and communication skills Creative problem solver

Reliability Experience with Microsoft

Solid team player with a positive attitude Office and Lotus

Ability to deal with difficult situations while Ability to adapt to a

remaining calm and professional changing environment

Strong reading and comprehension abilities PROFESSIONAL EXPERIENCE

Customer Service Representative

Belairdirect-Toronto

Responsible for servicing customers both internal and external (via in person, telephone, computer) to ensure client needs were met.

Training, mentoring junior co-workers

EDUCATION

Newmarket High - HS Diploma

Working towards obtaining RIBO license (anticipated completion April 2012)

Seneca College- Business Diploma- ongoing

Charted Insurance Profession Designation

OUTSIDE INTERESTS

Enjoy reading

Community activities

Volunteer at Scarborough Arts Festival

Contact this candidate