Customer Service Manager
Resume:
Tara King
Saskatoon, Saskatchewan
S7W 0J3
Dear Recruiting Manager,
Please accept this application for a position within your Organization.
I am looking for a growing and energetic company that will suit my needs of continued growth and job satisfaction. I have gained invaluable experience working in both information and client management that I trust will help me to succeed in meeting all of the requirements of your organization. The work experience I have gained throughout my career will allow me to maintain a positive and professional work environment within your company; I have my Supply Management Diploma PMAC
While working in Supply Management for Electrical and Instrumentation at CNRL Horizon site as part of the maintenance department, I have been given the opportunity to learn the industry/Organization and operate successfully within the Oil and Gas construction/maintenance industry. In addition I developed client relations between the many players involved therein. During previous employment of site administration and assistant to Westwood’s Execution Oil and Gas Manager, I was given a great opportunity to learn the construction side of the Oil industry and the difficulties that may arise.
Through my Construction and Maintenance experience, I feel I have a broader understanding of the industry, and importance of client and contractor relations.
I am dedicated to this environment and excel in all fast paced and potentially stressful situations that may arise.
My technical abilities in computer applications as well as my soft skills will allow me to excel in any position.
I hope your requirements fit well with the work experience I have gained through previous employment.
Your consideration is greatly appreciated and I will be looking forward to your response. You may contact me at 306-***-**** to arrange an interview.
Sincerely,
Tara King
Tara King
226 Pohorecky Street
Saskatoon, Saskatchewan
S7W 0J3
Cell 306-***-****
*************@*******.***
Objective: A full-time permanent position in your Supply Management Department that allows me to use my information management, technical abilities and team work experience as well as challenges me in new areas of business.
Work Experience:
CNRL Horizon Site Fort McMurray Alberta - Pyramid Corporation ( Jan 2008- Current)
Supply Management
Material Coordinator Ordering all Electrical and Instrumentation Material.Deal with vendors to receive quotes on material.Responsible for all Expediting regarding orders Use of DAS system to track Purchase orders and QuotesSet up consumables for CNRL warehouse in JDE and Budget report.Coordinated Hot shot and rush orders coordinate between procurement and logisticsUse JDEdwards (Warehouse management computer program) on a daily basis.Prepare and organize all materials in job kits for workers, based on work orders prepared by the on site Planner’s. Implemented procedures and work flows for the material procurement department. Training new employees on system use and step by step job aids on how to use the systems Organized warehouse stock and material department at CNRL Horizon site.Work closely with Planners to insure all preventative maintenance, standard jobs, and commissioning plans have the required material.Set up materials and purchasing flow and process.Process daily material requests, repairs and returns.Track cost codes to make sure material is being billed to the correct areas.Maintain computerized and manual records of all purchases.Track shipping and overdue material.Pick up and delivery of material.Work with planning for advanced material purchases for scheduled jobs.Prioritize material requirements for area specific tasks.Work with Client to maintain and develop material flow.Work with warehouse for new Min and Max requirements.Work on inventorying all construction surplus stock after start-up and commissioning of plant.Determine what is to be purchased and what is in stock.Liaise with Execution and Operations to acquire material.
Westwood Electric, CNRL Horizon Site. (Oct 2007- Jan 2008)
Site AdministrationEntered and released payroll for 250 employees.Audited and reconciled daily time sheets and payroll.Demonstrated a clear understanding of Alberta and Saskatchewan labour laws as pertaining to payroll.Daily and weekly invoicing to the client for Labour, Equipment and Materials.Expense reports for all staff including submission to payroll.Assistant to the Execution Oil and Gas Manager.Coordinated and maintained contract negotiations, wage increases and payroll deductions.Flight coordination for all employees and staff on siteReconciliation of A/P invoice approval.Attendance and manpower daily counts.Liaison between employees and management regarding concerns or suggestions.Created and maintained Staff schedules based on shifts and flights.Updated ongoing contracts for our clients.Created reports on all business areas to track completion of job.Handled confidential information on a regular basis for Westwood, employees and the client.Provided meeting minutes for all management meetings.Created several Excel based programs to track employees and job progress.
Minacs – Saskatoon, SK (Oct. 2005 - Oct 2007)
Apple Computers
Team LeaderMonitored time cards and submission to payroll for multiple employees.Demonstrated a clear understanding of Alberta and Saskatchewan labour laws as pertaining to payroll.Handled confidential information on a regular basis for employees and client.Assisted in the start up of two new sites (Saskatoon SK, Niagara Falls ON) including implementing corporate procedures and training new staff.Monitored employee stats and compared with those of other teams to improve productivity, attendance and moral.Maintained employee records for performance, disciplinary actions, coaching, and personal information.Managed teams of approximately 25-40 people on a number of different projects including a supervisory department.Worked closely with clients to provide excellent customer service and customer satisfaction.Attended weekly business reviews to discuss site performance and corporate goals.Created spreadsheets to analyze and determine more efficient ways to monitor data and organize information.Proficient in Microsoft office programs such as Excel, Word, Power Point, and Outlook
Convergys – Red Deer, AB (Aug 2003-Oct. 2005)
AT&T Wireless
Team LeaderSubmitted payroll for a team of 20-30 employees including determining eligibility for vacation and stat holiday pay.Monitored queues to increase efficiency and profitability.Entered data to record employee activities in scheduling programs and maintained employee databases.Set goals for continuous improvement in a team setting.Dealt with complicated technical questions with customers.
Senior Lead RepresentativeDocumented employee schedule adherence discrepancies such as late attendance.Generated reports for metrics, expenses, profitability and staffing.Performed administrative duties for supervisors.
Red Hat Customer Service RepresentativeAssisted coworkers in answering difficult questions having to do with customer service.Provided feedback to others to help them improve their performance.Answered questions from customers in service capacity.
Other Work Experience:
Hair Stylist – Hairstyle Inn, Heavenly Bodies
Waitress – Patty’s
Education
SMP Diploma PMAC completed April 2012 Conflict Resolution – B.C. Justice Department.Business Communications 101 – SIAST Kelsey.High school Diploma – Medstead Central High.Hairstyling and Esthetics Certificate – Marvel Saskatoon.
TrainingOSSA Orientation. CNRL Horizon site.OSSA Certified Fall Protection. CNRL Horizon SiteVarious different computer programs work site specificCustomer Operations Performance Centre (COPC) certification training.ISO 9001:2000 certification trainingManagement training for a variety of functions.Time management and multitasking training.Advanced Microsoft Excel/Word testing annually.NORM’s Awareness
Tara King
References
Denny Morrison, SCMP, CPSM Work – 780-***-****
Lead Procurement Supply Managment Home – 587-***-****
Upgrading and Utilities Cell - 403-***-****
CNRL Horizon Ft McMurray AB
*****.********@****.***
2) Rene Cloutier Work – 780-***-****
E&I Planner Home – 780-***-****
Upgrading and Utilities Cell – 780-***-****
CNRL Ft McMurray AB
****.********@****.***
3) Brenda Brown Work – 587-***-****
Instrumentation Technologist Home – 403-***-****
Equinox Engineering Ltd
******@*******-***.***
Thank you
Please feel free to contact me at anytime 306-***-****
Tara King
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