Customer Service Sales

DINESH PATEL

*, ******* ********, *******, **-L*S 3G2

Phone 905-***-**** Cell 647-***-**** Email : **************@*******.***

OBJECTIVE

To contribute my experience and skill to the position of Accounting Administrator (Business Vision)

PROFILEOver 15 years of experience in Accounting, Finance, Customer Service & Marketing Excellent understanding of accounting principles, procedures and practicePromoted to Assistant Manager –Accounts due to achievement of target assigned by management within the stipulated time frame of 3 months of probation period as Senior Accountant.Accustomed with Quick Books & Simply Accounting Software, Excel & MS Office.Exceptional communication, computer, interpersonal and management skillsPromoted as Manager- Business Development due to outstanding performance in market research due to higher sales by complete turnaround with 300% growth in marketing department

PROFESSIONAL SKILLS

Accounting & AuditingPrepared financial statements and summary of reports for management to reviewReconciled debtor ledgers to GL accounts, prepared journals, debit/credit notesCoordinated with all branches and internal representatives for better follow-upManagement Reports – Prepared & reviewed various reports related to accounts receivablesRecorded purchase & sales invoices in respective books and posted it accuratelyMaintained stock register, prepared vouchers, debit/credit notes manually Verification & examination of records, books of accounts, vouchers and financial statementsReviewed internal control system, comprehensive report on leakages & recommend corrective actions

Accounts Receivable Maintained books of accounts related to Accounts Receivables viz. Debtor’s ledger, statementsPrepared ageing analysis, monitored debtors accounts for outstanding balance due from themResolved complex billing issues by investigating into customers queries and making necessary

changes or adjustments to their respective accountsMailed reminder letters to debtors for outstanding balance by email, mails or faxSubmitted & followed up on MIS reports with Accountant and managementReconciled debtors accounts periodically for better follow-up & updating with branches

Computerized Accounting Accustomed with FACT, Tally 4.5, 5.4 versions of Software related to Sales AccountingM.S. Word 2000, 2003, Excel, Access, Outlook Express, Word star & Lotus 123Simply Accounting & Quick Books software programs

Management & Administrative SkillsSupervised- Accounts Receivable functions with a team of 20 members for recovery of debtsReviewed & monitored the outstanding debt due for more than 6 months from sundry debtor customersDesigned new sales strategies for enhancing the sales by 300% growth in less than 2 years of my promotionDelivered a speech on Crimping Techniques at Trade Exhibition in May 2002 in Kolkata, IndiaRepresented in conference on Non conventional source of energy to produce electricity at MumbaiPerformed general clerical duties like photocopying, faxing, mailing & filingMonitored the zonal sales to find new retailers, increase sales, new contracts, exhibition preparationPrepared & organized documents, material and paperwork for meetings & exhibitionsScheduled & assigned tasks to team workers for expediting recovery of outstanding

Customer Service SkillsEffectively handled customer, inquiries about products in exhibition & financial servicesEvaluated all relevant information professionally to handle inquiries effectively in a timely mannerConvinced customers to pay outstanding balance by offering variety of payment options Coordinated with customers service, Accounts department & management for pursuing the targetsFollowed up with customers over telephone & by written reminders to recover the debt as per scheduleMade outbound phone calls to debtors for expediting recovery of outstanding owing to creditorExhibited excellent customer service skill for marketing financial & electrical products in publicDemonstrated excellent Customer service to retain their business due to good negotiating skills

EMPLOYMENT HISTORY

CSR B2B Sales- Vox Data Solutions, Toronto, Canada 2012

Collector – EOS Canada Limited, Scarborough, Canada 2011– 2012

Collector –Financial Debt Recovery Limited, Richmond Hill, Canada 2010 – 2011

Customer Service – NCO Financial Services, Toronto, Canada 2007– 2010

Customer Service – Marketrends.ca, Toronto, Canada 2007

Asst. Manager – Accounts, Geo Chem Laboratories Pvt. Limited, Mumbai, India 2006–2007

Senior Accountant – Geo Chem Laboratories Pvt. Limited, Mumbai, India 2005–2006

Insurance Advisor – Life Insurance Corporation of India, Mumbai, India 2000–2005

Manager – Business Development – dowell’s Elektro Werke Ltd., Mumbai, India (Contract) 2000–2002

Senior Marketing Executive – dowell’s Elektro Werke Ltd., Mumbai, India 1996–2001

EDUCATION Bachelor’s degree in Commerce from University of Bombay – Major Accountancy 1979 Government Commercial Certificate in Typewriting with speed of 40-60 wpm 1980Certificate course in Quick books & Simply Accounting from Costi 2010

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