Customer Service Assistant
Resume:
VICTORIA A. HARMAN
Ft. Leavenworth, KS 66027
***********@*****.***
EXPERIENCE SUMMARY Legal Secretary/Judicial Assistant/Court Stenographer, Insurance Processor
LEGAL EXPERIENCE
Unified School District #207, Fort Leavenworth, KS
Office Assistant July 2012 –
Present
Assist and relieve administrative supervisor of paper work and duties, handles visitors and inquiries. Typing various types of correspondence, notices, etc. Maintains attendance log. Help process student records, updates and requests. Filing, answer incoming and outgoing correspondence. Assist with getting officials for sporting events.
Jim’s Management Inc., Gladstone, MO
Food Service July 2012 –
Present
Take customers orders, cashiering, prepare food, clean and stock work areas. Clean and stock front of restaurant and bathrooms.
Rouse Hendricks German May PC, Kansas City, MO
Legal Secretary February 2011 –
March 2012
Prepare correspondence, orders, motions, briefs, and other various documents upon request. Update client folders, create exhibit list and binders, set appointments, answer multi line phone calls, filing, faxing, and other various duties which may be asked of me. Use E-Copy for scanning documents. Make travel arrangements for attorneys when needed. Well versed in Microsoft Word, Excel, and Outlook. ECF filing. Assist attorneys in Corporate/Business Litigation.
Law Offices of Telpner, Peterson, Smith,
Ruesch, Thomas & Simpson, LLP, Council Bluffs, Iowa
Legal Secretary October 2006 –
December 2010
Prepare documents, correspondence, memos by using a personal computer. Scan documents. Transcribes by using electronic and hand held dictation. Send/receive e-mails for attorneys. Receive and review and distribute incoming correspondence to appropriate attorneys. Maintain client information on attorneys’ screens to include addresses, phone numbers, e-mail address, case information. Greet clients and assist with other visitors. Receive and screen calls. Maintain calendar for supervisor. Photocopy and faxing. Assist attorneys in Probate; Wills and Trusts; Estate Planning; Corporate and Business Law; Real Estate; Workers Compensation; and Personal Injury.
Sarpy County Courthouse, Papillion, Nebraska
Judicial Assistant/Court Stenographer November 2000 –
September 2006
Transcribes court proceedings, handling all appeal files. Apprises Court of important matters and deadlines to ensure timely and accurate responses. Handles and maintains courtroom recorder and all exhibits. Reviews all incoming correspondence determining the appropriate action required, the priority and routes to the appropriate personnel. Assures compliance with the Nebraska Supreme Court policies and rules. Coordinates correspondence and information between judges and attorneys for cases being held in Judge’s courtroom. Prepares draft correspondence, orders, motions, transport orders, and other various documents. Provides appropriate supplemental documentation necessary for preparation of responses. Reviews outgoing correspondence to ensure correct spelling, accurate typing and format; promptly initiates corrections. Maintain Judge’s calendar, including scheduling meetings and appointments. Arranges meetings, conferences and coordinates dignitary visits as necessary. Receives all incoming phone calls and facsimiles.
OTHER EXPERIENCE
Commercial Federal Bank, Omaha, Nebraska
Insurance Processor November 1998 –
November 2000
Processed all home mortgage loans ensuring all required elements were met. Prepared all correspondence related to the processing of the loans. Performed mass billing for seven major insurance companies for insurance premiums. Provided customer service for escrow accounts. Is well versed in Microsoft Outlook, Word, and Excel.
Office Skills
Highly proficient with applications of MS Office suite, to include: Word, Excel, Outlook and PowerPoint. Most accustomed to MS Outlook for communication, tasks, and scheduling functions, but adaptable to any other software. Also very familiar with the Word Perfect and using a scanner to scan documents to files.
References
References furnished upon request.
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