Customer Service High School
Resume:
Leesville, LA *****
***************@*****.***
*******.******@**.****.***
LAKISHA MCKINNEY KENNEY
PROFESSIONAL EXPERIENCE
SCA Dispatcher, Northrop Grumman, Ft. Polk, LA Nov – present
This position is responsible for the assignment, servicing, and tracking of motor vehicles and its passengers. Also compile lists of equipment availability. Responsible for the opening of service work orders, and ordering of the parts needed to service them in the SAMS 1 system, also for reporting all service and deadline issues about equipment to higher in the daily inop reports, and report back to support about any discrepancies within the reports. Issue drivers license to military for training and making sure they are qualified for the equipment they are being issued.
Sams-E Operator, AECOM, Kandahar, Afghanistan Oct 2009 – Oct 2010
Duties include: Opening, closing, updating and auditing all assigned work orders, and maintain current status of job packets. Maintaining the day to day site files and utilizing Fed Log, to cross reference national stock numbers and part numbers. Establish and maintain stock records and documents to include inventory, material control, and accounting and supply reports. Knowledgeable in all Property issues and returns of Lost Damaged Destroyed items. Responsible for tracking class IX repair part status, sending information to higher via FTP interface and providing customer service. Also cross-trained with the property book office assisting with establishing and maintaining hand receipts with other accountability documentation; ensured units meets requirements for cyclic/ monthly inventories. Kept records of all property book adjustments to include Financial Liability Investigations of Property Loss (FLIPL DD 200), Lateral Transfer (DA 3161), and Administrative Adjustment report (DA 4949). Verify quantities received against bills of landing, purchase request and shipping documents. Maintained document supporting files for PRC and all property book transactions.
Marketing Associate/Courier, Fed-EX Express, Tulsa, OK June 1997 to Oct 2009
Conduct surveys and analyze demographic charts to better accommodate customer needs. Trained fellow employees to better service customers, by teaching them to access customers casually in day to day exposure to their businesses and shipping processes. Responsible for the delivery of domestic and international packages in a time controlled environment. Interacting with customers and building good customer relations that result in long term shipping contracts with these companies. Responsible for high volume shipments on a very strict time schedule at 100 percent accuracy.
Data Entry Clerk/ULLS-G, DS2, Ft. Polk, LA November 2003 to August 2005
Performed vehicle dispatching operations, tracked scheduled and unscheduled maintenance, utilizing both the ULLS-G and SAMS, Standard Army Multi-command management Information Systems (STAMMIS). Maintained an accurate tracking system for all parts/ equipment through the use of Document Register. Completed 100 percent bi-monthly RECON Reports to cross reference data between the unit and the support warehouse. Processed daily SARRS transactions. Performed off-line acquisitions on parts obtained without requisitions through ULLS-G and ran Demand Analysis to ensure that all transactions are complete. Maintained a high level of professionalism within the maintenance control office while focusing on excellent customer service.
PPC Clerk, Lockheed Martin, Ft. Polk, LA June 2002 to May 2003
Responsible for opening, closing and auditing all assigned work orders and maintain current status of job packets. Maintain an accurate accounting of work order status, parts and manhours using AWRDS. Prepare required paperwork for AOAP samples and ensure that sample documentation is correct, samples are sent to appropriate labs, and results are processed with applicable publications.
EDUCATION
1997 Associates Degree, Nursing and Science, Northeastern Oklahoma A&M College, Miami, OK
1994 High School Diploma, Tulsa Central High School, Tulsa, OK
SPECIALIZED TRAINING
Achieving Excellence in Customer Service, Fed-Ex Express, Alexandria, LA
Defensive Driving, Fed-Ex Express, Alexandria, LA
Risk Management Courses, Fed-Ex Express, Tulsa, OK
Basic Leadership Development Course, Fed-Ex Express, Tulsa, OK
Primary Leadership Course, Fed-Ex Express, Tulsa, OK
Effective Time Management, Fed-Ex Express, Tulsa, OK
Project Team Leadership, Fed-Ex Express, Tulsa, OK
Communication Skills, Fed-Ex Express, Tulsa, OK
Assertiveness Skills, Fed-Ex Express, Tulsa, OK
Critical Thinking and Problem Solving, Fed-Ex Express, Tulsa, OK
Sams-1E Course, Kandahar, Afghanistan, 2009
PBUSE, Kandahar, Afghanistan, 2010
SUMMARY OF QUALIFICATIONS
Over twelve years of hands-on and managerial experience in all aspects of logistical operations.
Self-motivated, forward thinking manager who takes pride in doing all assignments well. Core competencies include: supervision, facility management, planning and budgeting, safety and risk management, quality control/assurance, inventory management and transportation. Recognized on numerous occasions for outstanding performance. A results oriented person with a high degree of values and ethics.
REFERENCES
Upon request
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