Customer Service Sales
Resume:
ANNA SPEVAK
Vaughan Ontario, L4J9K5
Cell: 416-***-****
E-mail: *.******@*****.***
OBJECTIVE:
Over six years of experience as an office administrator and as a sales associate/customer service with strengths to maintain day-to-day activities and achieve company’s goals. Strong abilities at ensuring proper documents and records entry to the system to create effectiveness and efficiency of the office. Outstanding computer experience in Excel, Word, Access, Microsoft Project, Outlook, PowerPoint, Publisher, and QuickBooks. Well developed communication skills and fluently communicate in English, Hebrew, and Russian.
PROFILE:
Having worked in various work environments as an office administrator and as a sales associate/customer service, I bring with me the following skills and knowledge that I am certain will make a positive contribution to 3K Consulting Inc as a Business Systems Analyst:
An enthusiastic, energetic, outgoing and self-motivated individual.Ability to plan, organize, control and lead in tasks to achieve company’s objectives. Great at generating new ideas that will increase company success in the future.Proficient at being detailed oriented in different tasks and projects. Excellent at meeting date lines in any type of working environment. Very strong interpersonal skills with team members and customers.Great at ensuring correct data entry to the system.Outstanding team work skills in the work place and school environment developed through leadership of teams, and individual academic programs.Fast-learner, and adaptable person with strong technical skills.Flexible and very responsible individual that is willing to take responsibility and complete tasks on time and within a budget.Enjoying being in active environment in both internal and external surroundings. Efficient at finding necessary information in different subjects and analysing accordingly.
PROFESSIONAL EXPERIENCE:
MILARY, Newmarket
Office Administrator November 2004 - Present Scheduling and rescheduling appointments in the convenient time for management and customers. Acquired contract agreements in procurement process. Responsible for a budget of $20,000 to find the materials over seas for Milary. Creating invoices for customers right on the spot with full accuracy, as well as using Microsoft Access.Researching and developing information to achieve a correct decision that will benefit the entire company.Maintain database of manufactures, suppliers and customers through Microsoft Access.Helping to develop new policies and discount programs to enhance company functionality of the office. Preparing contracts and agreements for future and current projects.
PROFESSIONAL EXPERIENCE CONT'D
ART N PICTURE, Aurora, Toronto February 2012 - May2012
Office Administrator October 2005 - August 2006 Handled high volume of customers and calls successfully that led to increase of sales.Recorded information and data for customer and for record keeping purposes. Ordered office supplies and maintained office equipment in working conditions. Interviewed customers and obtained all necessary information to determine the correct course of action. Prepared bill of lading for shipments for Canadian and U.S. customers. Provided friendly and knowledgeable service to customers to achieve long term relationships.Utilized a variety of databases and applications to verify information for customers and management.
LEON’S FURINTURE, Vaughan
Sales Associate and Customer Service June 2010 - November 2011 Performed presentation to colleagues and management about the new product arrivals using self made brochure and demonstrations of the features, advantage and benefits of the product.Served as liaison between customers and management in order to earn their confidence with reliability and clear communications. Accountable for over 40 customers to maintained their orders with GEARS software in order to arrange stock location, booked trucks for delivery and contacted customers to verify the satisfaction. Assisted customers in determining the right product to meet their needs and wants. Resolved customer concerns in professional manner that contributed to repeat customers and purchases. Worked individually with minimum supervision and utilized teamwork in order to meet the Leon’s short and long term objectives.
EDUCATION:
3 Years Business Administration Management Advanced, Diploma September 2006 - April 2010
Seneca College Toronto
Obtained knowledge: Completed project management course and utilized work breakdown structures (WBS), scheduling and Network Diagrams for case studies and in the main class project. Accomplished operation management course to understand importance of process of measurement and analysis. With a team analyzed and researched to find alternative solutions in order to satisfy customers and reflect company’s image and increase profit.Learned how to prepare reports to various stakeholders of the organization.
ACADEMIC AWARDS AND COMMUNITY ACHIEVEMENT:
President’s Honour List Award -2007Business Administration Award -2006Business Award-2004
Recognition Community Award -2001Volunteered to work with handicap individuals through horse therapy and was rewarded for the support by the community 1998-2001.
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