Manager Project

Email: *********@*****.***

URL: www.techcareers.com/rgoodwin15

Rachel Goodwin, CCNA

TECHNICAL PROJECT MANAGEMENT ENGINEER

Cisco IP Telephony Design & Implementation ~ IPT and Networks

* Strong project management and organizational skills, relied upon to gather stakeholder requirements and expertly match those requirements with business needs to consistently deliver projects on time and on budget.

* Known for ability to limit confusion and establish trust by clearly communicating key information to both technical and non-technical stakeholders.

* Recognized for keen troubleshooting and documentation skills, quickly solving network and voice/IPT issues while providing training opportunities for colleagues through knowledge sharing.

* Valued collaborator, with reputation for making every effort to support team in delivering results and maintaining high customer satisfaction levels.

TECHNICAL COMPETENCIES

OPERATING SYSTEMS:

Windows: 2000, XP, Server 2000, Server 2003; Cisco IOS (Internetwork Operating System).

TESTING TOOLS:

Toner, analog phone, punch tool

SOFTWARE:

Cisco: Call Manager, Communications Manager, Unity, IP Contact Center Express Premium, Unified Contact Center Express Premium, Agent Desktop, Supervisor Desktop, Attendant Console, Assistant Console, IP Manager Assistant, IOS, VT Advantage Video Conferencing

Microsoft Outlook, Word, Excel, PowerPoint, Access, Project, Visio, Office Communicator, LiveMeeting and WebEx; TeraTerm, Putty, and 3cDaemon

PROTOCOLS:

TCP/IP, MGCP, ISDN Q.921, Q.931, RTP, RTcP, UDP, TFTP, EIGRP, BGP, QoS, SRST, ICMP

HARDWARE:

Cisco: 2600, 2800, 3800, 3600 series routers; 2900, 3600, 3700, 6500 series switches; MCS-7825, 7835 and 7845 series servers; 7900 series, VG-224, 248 and ATA-186/188 series phones

Nortel: Option 11c, 61c, 81c, CICS and MICS TDM phone systems

SELECTED ACCOMPLISHMENTS

* Facilitated savings of over $100,000 per year in maintenance and move/add/change/delete (MACD) work by migrating multiple-building hospital campus to Cisco Call Manager/Unity 4.1/4.0.

* Significantly improved communication, allowing business to leverage its centralized infrastructure, reduce toll charges, increase ROI and prepare IT organization to support a future global Cisco IP Telephony deployment by migrating 35 branches and two distribution centers to a centralized call processing model.

* Uncovered over $30,000 in billing errors by performing extensive telecommunications audit. Consolidated 19 local phone bills into eight and ten long distance bills into three, disconnecting 135 dormant POTS lines and generating a refund.

PROFESSIONAL EXPERIENCE

WOLSELEY, RALEIGH, NC - 2006 PRESENT

Largest supplier of heating, plumbing and A/C equipment with 70,000+ employees worldwide and revenues of $32 billion.

NETWORK ENGINEER / IPT ENGINEER / IPT PROJECT MANAGER

* Oversee all new IPT branch implementations, administer all third and fourth level IPT support.

* Troubleshoot and resolve network outages, complete firewall change requests and perform router and switch upgrades, IOS, circuit upgrades and downgrades, and configuration modifications.

* Participate in on-call rotation for global network engineering team.

KEY CONTRIBUTIONS - Met all deadlines with zero business interruption for the following:

> Migrated 15 branches from legacy integrated T1 circuits and TDM phone systems to Verizon Business MPLS network and centralized Cisco Call Manager cluster.

> Migrated 12 branches from legacy TDM phone systems to centralized Cisco Call Manager cluster.

> Implemented new voice and data network infrastructure for eight branches and two distribution centers including all routers, switches and phones connecting them to an MPLS network and a centralized Call Manager Cluster.

> Migrated Cisco Call Manager 4.1 cluster to Cisco Communications Manager 6.1 supporting 26 branches, 2 distribution centers and 4 headquarters.

> Trained first and second level colleagues on Cisco IPT troubleshooting and administration techniques and general telephony concepts. Developed a Cisco IPT troubleshooting guide for use in vetting trouble calls.

4 FRONT SYSTEMS-MARIA PARHAM MEDICAL CENTER, HENDERSON, NC - 2004 2006

Cisco Gold Partner implementing Cisco voice and data infrastructure; also small IT staffing division.

TELECOMMUNICATIONS MANAGER

* Managed Telecommunications Department, supervising one employee.

* Cleaned up infrastructure with cable abatement projects; streamlined and standardized cabling infrastructure.

KEY CONTRIBUTIONS - Met all deadlines with zero business interruption for the following:

> Recouped more than two years salary for the company in first six months on the job. Delivered all projects on-time and on budget.

> Saved medical center over $100,000 per year by providing all move, add, change, and delete functions for Nortel Option 61c PBX. Installed over 800 Cisco IP phones and 12 3750 POE switches for the migration from Nortel Option 61c PBX to Cisco Call Manager 4.1.

> Increased efficiency, mobility, and flexibility for medical staff while maintaining high level of patient care by installing in-building wireless PBX and integrating with overhead paging and nurse call systems. Staff was able to make/receive calls and pages, including nurse calls and code blue calls, within 100 feet of building.

> Trained teammates phone bill audits, placing vendor orders, managing projects and administering Nortel key systems.

> Maintained 90% onsite, non-vendor-involved trouble resolution rate.

BENCHMARK SOLUTIONS, RALEIGH, NC - 2002 2004

Small, independently owned company that provided telecom department functions to the largest of seven companies who own the Carquest Auto Parts brand worldwide.

TELECOMMUNICATIONS ANALYST

* Provided telecommunications needs for 500 stores, including new openings, moves, and closings.

* Audited and paid phone bills, completing more than 300 audits over two year time span.

* Ordered phone lines, data circuits, phone systems, and cabling and oversaw installation.

KEY CONTRIBUTIONS - Met all deadlines with zero business interruption for the following:

> Opened 20+ new locations, moved 15+ locations, and closed 5+ locations, meeting all deadlines with zero business disruption, on time, on budget.

> Saved company thousands of dollars a year in unauthorized charges and contractual billing errors through meticulous auditing of hundreds of phone bills.

> Migrated 1,500+ locations from MCI to AT&T long distance in nine months.

> Maintained 60% remote, non-vendor-involved trouble resolution rate.

CERTIFICATION

CCNA Certification (Version 2), CSCO11353012, January 2008.

Currently pursuing CCNP.

EDUCATION

VIRGINIA COLLEGE AT AUSTIN, AUSTIN, TX

CCNA PREPARATORY COURSEWORK, 24 CREDIT Hours

CENTRAL TEXAS COLLEGE, KILLEEN TX

BUSINESS ADMINISTRATION PROGRAM, 55 CREDIT Hours

ITT TECHNICAL INSTITUTE, AUSTIN, TX

COMPUTER NETWORK SYSTEMS PROGRAM, 24 CREDIT Hours

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