Customer Service Quality Assurance
Resume:
Edwin I. Jones
Pine Grove, PA. 17963
Daytime or Evening: 570-***-****
Email: ***********@*****.***
OBJECTIVE
Seeking a challenging position within an organization where I can fully utilize my education and experience with Logistics, Distribution, Aviation, Electronics, Administrative Management, Customer Service and Program/Project concepts, practices, office procedures, and an excellent orientation specialist. I am skilled in Microsoft Office-NP/2000/XP/2003 - Word, Excel, Access, Outlook, PowerPoint, etc. as well as programs, projects, operations and quality assurance; training and customer service.
PROFESSIONAL BACKGROUND/WORK EXPERIENCE
New Cumberland Army Depot
2001 Mission Drive, Suite 3
New Cumberland, PA. 17070
Dates Employed: 2008 – Present
Hours per Week: 40+
Distribution Process Worker. Expert knowledge of operations center operations in order to provide timely and full response during exercises and crisis/contingency operations.Receiving, load, unload and processes incoming shipments reporting overage, short, or damaged conditions of items in the warehouse. Weigh relevance and accuracy of information, generate and evaluates alternative solutions and make recommendations. Reviews information shown on the vouchers and separates materials according to condition code, type a transaction, property classes and routes for inspections before processing to shipping area. Formulate objective and priorities, and implements plans consistent with the long-term interest of organization in a global environment and capitalizes on opportunities and manages risks.Ability to analyze and evaluate facts and prepare cogent reports of findings.Conducts projects and studies related to the execution of the quality control programs for inventory control and receipt functions. Performs inventory reconciliation, monitors custodial balances, requests physical inventories, and processes adjustments.
Rite Aid
Camp Hill, PA.
Dates Employed: 2007 – 2007
Hours per Week: 40
Support RepresentativeServes as activity equipment manager. Work with superiors to formulate, direct, and develop policies for Automated Data Processing management.Responsible for training and assisting staff members with Personal Computers (PC’s) and various software options including Microsoft Word, Excel, and PowerPoint.Utilize proficiency and judgment in applying and adapting the most appropriate guidelines, references and procedures daily for application in specific areas.Monitored equipment utilization, prepared periodic reports on usage and assured that equipment authorizations were maintained on a current basis. Prepared economic analysis and/or market survey on equipment to determine if new or different equipment could be effectively used in activity operations and be more cost effective than current methods. Conducted walk-thru inspections to make sure excess/redistributed equipment was managed properly and was in usable condition.
Axis Technology
2800 North Dallas Parkway, Suite 120
Plano, TX. 75903
Dates Employed: 2007 – 2007
Hours per Week: 40
Computer System Technologist Installing, configuring, maintaining, and administering new or existing personal computers and servers.Install, configure, maintain, and administer LAN/WAN network infrastructure devices including, but not limited to, switches, routers, hubs, uninterruptible power supplies (UPS), etc.Perform quality assist tester. In addition, performed planning, developing, acquiring, testing, installing and modify telecommunications systems, facilities and procedures. Mainframe hardware on laptops and desktops such as UNIX and other devices. Enter data into computer terminal to store, retrieve, and manipulate data for analysis of systems capabilities and requirements. Monitoring functioning of equipment to ensure system operates in conformance specifications. Work with Microsoft Windows XP, IIS, MMC TCP/IP. Adjusted equipment configurations, recommends appropriate acquisitions, distinguished between equipment, software, and LAN malfunctions. Monitors IT services, e.g., operating systems, applications, and systems; and performs preventive maintenance and minor administration of the same to keep the systems optimized.
OTHER POSITIONS HELD
Augusta Aerospace Avionic Technician 2006 – 2006
PDS Technical Services Avionic Technician 2005 – 2005
Tobyhanna Army Depot Electronic Worker 2004 – 2004
Army National Guard Aircraft Mechanic/Avionic Tech (Retired) 1988 – 2004
EDUCATION
ITT Technical Institute, Carmel, IN
Masters of Business Administration,
Information Technology/Management
San Francisco State University, San Francisco, CA
B.A., Communication, 1975
REFERENCES FURNISHED UPON REQUEST
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