Sales Representative

Dana M. Fong

*** ****** **** *******, ** M*V *A* 604-***-****

****@***.**

SUMMARY OF QUALIFICATIONS

Excellent written and verbal communication skillsExcellent problem solving and analytical thinking/innovationExcellent interpersonal, time management and multi-tasking skillsAbility to work independently and as a team memberStrong drive to take on new initiatives and highly adaptable in learning new skillsProficiency in MS Office software and Adobe productsSocial Media Savvy (Facebook, Twitter, Instagram, Pinterest)

PROFESSIONAL EXPERIENCE

BCLC (Lottery Corporation) Customer Sales Representative, Sales

2007-present

Carrying out a variety of challenges including inside sales activities to achieve public support, revenue generation, financial profit and business growth.Demonstrates the ability to negotiate and resolve issues while presenting solutions to internal/external customers.Proactively and reactively collaborate with peers to manage technical and player/stakeholder issues. Demonstrates innovative thinking by contributing new ways to enhance out players’ experiences.Assisting in the information sharing, gathering, and training of retailers by phone as required.

Rush Communications/Global Grind Editorial Intern

2011 Summer Internship

Assisted channel editors daily to concept and execute storiesWrote feature stories for channelsAttended daily editorial meetings and participating in story pitchesAttended industry functions and interview celebrities at press junkets and screeningsEnsured the voice, tone and mix of content fits with the overall editorial strategy created by Global Grind

BCLC (Lottery Corporation) Promotional Assistant, Marketing

2006-2009

Provided support to the Sales Department in the implementation of various community program initiativesAssisted in organizing and executing community consumer promotions and eventsProvided clerical and administrative supportPromoted BCLC products at sporting events (CFL, NHL and Golf Charity Events)

Below the Belt Clothing Sales Associate

2005-2006

Greeted customers in a timely, professional and personable mannerApplied product knowledge and selection to provide exceptional service to customers and build salesBuilt rapport with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events

VOLUNTEER EXPERIENCE

Richmond Seniors’ Center Event Coordinator and One on One Visitor

Planned, coordinated, and implemented a variety of special events throughout the yearOne on one visiting with seniors who have disabilities

Habitat for Humanity, New Orleans, US

February 2010

Helped to build a habitat house utilizing tools of the trade

ACHIEVEMENTS

BCLC 2009, 2011 Recognition Award: achieves excellence continually

ACADEMIC CREDENTIALS

Simon Fraser University

Bachelor of Arts Degree: Communications/Business

2011-2012

Simon Fraser University

Bachelor of Arts Degree: Major in History, Minor in English

2007-2009

Langara College

Bachelor of Arts

2004-2007

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