Customer Service Power Plant

Shelby Dean Ahmann

*******@*****.***

818-***-**** - Mobile

*** **** ***** ***** *****, Jenks OK 74037

Exceptional leader who sees the bigger picture and inspires others to top performance. Strong business acumen that has turned organizations around to achieve substantial profitability. Driven, but highly related executive with a knack for creating strategic plans and developing long-term, mutually beneficial relationships that have served to increase revenue. Skilled negotiator with high integrity. Areas of expertise include:

Business Development / Turnarounds / Startups / M&A / Global Growth Initiatives / P&L Ownership / Quality

Product Development & Launch / Customer Service / Strategy / Crisis Management

Employment History

Senior Consultant

A-Mark and The Persimmon Group, Tulsa, OK November 2011 - Present

Provided contract consulting work for two Tulsa based consulting firms where my responsibilities were to develop the international sales strategy and provide strategic advisory services to customer companies in the energy industry.Defined global market place for international equipment supplier in the energy industry. Providing guidance to expand internationally in specific markets that would allow company to achieve growth targets. Outcome resulted in customer adopting and currently executing strategy.

Senior Vice President, Global Customer Service

Capstone Turbine Corporation, Los Angeles, California March 2007 – November 2011

World’s leading manufacturer of low-emission Microturbine systems. Recruited to Senior Leadership Team and functionally for world-wide responsibility of customer service, brand and marketing development of service programs, quality, call centers, field locations and channel development. Five direct reports and budget of $10M.Reversed losses, driving profitability. As a member of the Senior Leadership team drove strategic direction for the company. Outcome was an increase in sales from $22M to $90M, increased sales backlog from $5M to $110M. Achieved gross margin positive through cost reduction efforts for the first time in company history, 18 years. Drove margins and channel expansion. Increased revenues 40% per annum four consecutive years. Created a multi-cultural team to develop distribution partnerships, grew distribution channel from 20 to 95 partners in three years. Global business development. Secured contracts in 75 countries including long term service agreements, turbine sales and power plant construction services. Increased revenue backlog by $40M. Launched new products expanding offerings. Launched six new products across four continents within 24 months.Increased customer service. Developed customer call center and field service hubs to improve response time. Reduced mean-time-to-repair (MTTR) from 30 days to 48 hours, anywhere in the world, within six months. Expanded global operations to support growth. Opened operations centers in Singapore, New York, London and Beijing within 24 months to support global customer base. Office locations supported sales, aftermarket service, call center, training and strategic inventory for the region. Grew service contacts worldwide. Developed and grew service contracts from 45 in one country to more than 800 across 17 countries. Increased revenues from $2M to $18M over four years while improving margin to 50% from 40%. Improved quality. Assumed interim responsibility of the quality department for 12 months, reviewed processes and drove improvement through the organization. Reduced cost of manufacturing quality from 30% of revenues to 6%. Redesigned global training program resulting in nine distinct customer segments, the outcome was an 80% improvement of worldwide customer satisfaction rating within 24 months.

Vice President, Northern Power, Sacramento California, 2006 to 2007. Division of Distributed Energy Services Corporation, a renewable energy firm. Managed global aftermarket operations in five countries. Integrated acquired assets, turned around under-performing groups, increased profit margins and grew revenues. Managed staff of five and $6M budget.Drove margin increases eight-fold. Improved existing service contracts mix by negotiation with customer base those that were not profitable. Improved margins from 5% to 40% within 12 months.Global business development. Developed business across North America, Russia and Middle East for power plant construction services and equipment sales. Developed long-term service agreements in Russia, Mexico and the Middle East. Negotiated five-year agreements in Siberia with Exxon Mobile, Azerbaijan with BP and Mexico with PEMEX.Led acquisition integration. Integrated purchased assets of new acquisition. Developed strategy for integrating assets and improving division performance. Outcome resulting in 50% increased customer satisfaction rating and increased revenues from $2M to $12M in 12 months.

COO, Crown Engineering & Construction, Sacramento California, 1999 to 2006. Power plant Construction Company. Initially engaged in business development, grew revenues from $500K to $30M. Managed all operations and built aftermarket service generating 30% of company revenues with 60% margins. Negotiated the offering leading to sale of business.Business Development. Successfully developed, engineered, constructed and operated more than 40 small scale cogeneration power plants across the western US ranging in size from 500kw to 50MW. Projects included prime movers such as GE Jenbacher, Caterpillar, Deutz, Kawasaki, Wartsila, Waukesha and Solar. Developed and awarded construction contract for the first 50MW reciprocating engine peaking power plant, project was awarded power plant of the year by Power Engineering Magazine. Dramatic revenue growth. Recruited to Senior Leadership Team. Developed diversification strategy to grow revenues sustainably, improve margins and establish diverse customer base. Tripled revenues, achieving 50% margins, in first nine months, grew revenues from $500k to $30M annually by year 6.Marketing. Developed strategy to enter niche distributed generation market, heavy industrial power generation emergency repair work, power generation equipment sales and service and an ongoing operations and maintenance program resulting in a more diversified customer base within the broader energy industry. Delivered successful sale of business unit. Opportunity to sell Crown Engineering & Construction aftermarket services became viable. Developed sales plan for segment of the business that was generating $1.8M in revenue with a 40% margin. Negotiated successful asset sale for cash and stock offering from Northern Power systems.

Additional Experience

Construction Engineer, National Energy Production Corporation, Seattle, Washington, 1997 – 1999

General Superintendent, Cascade General, Portland, Oregon, 1989 – 1996

Education

DUKE UNIVERSITY, The Fuqua School of Business, Durham, NC

Master of Business Administration, Global Executive Program

CALIFORNIA STATE UNIVERSITY, NORTHRIDGE, Northridge, CA

Bachelor of Science, Finance

Personal Interests

Avid leaner of cultures and history having traveled to 75 countries on 6 continents.Beginner level of fluency in conversational Russian, Italian, German; currently learning Mandarin.Family activities: little league baseball, snow skiing and golf.

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