Customer Service Representative

Demetra Gourmos

** ********* *****, ******** ****, ON L4C 8G1

Home: 905-***-**** Mobile: 647-***-**** *******@*****.***

Profile

Passionate and energetic business professional with the ability to communicate clearly, work well with others, demonstrate work ethic and dedication to life long learning.

Technical/Skills Summary

Effective team player meeting both personal and team objectives Ability to multi-task in high stress, time-sensitive environments Excellent interpersonal, written and verbal communication skills Ability to exercise sound judgments, with a focus on effective problem solving Strong organizational skills; very task-oriented Excellent use of Internet as a sourcing tool; strong computer skills and proficient with MS Office (Word, Excel, PowerPoint, etc.) and Outlook Fluent use of p&c systems: Plus, assist plus, SAP

Experience

Junior Underwriter

Allstate Canada Group (Pafco/Pembridge), Richmond Hill December 2012 – Present

Property and Casualty Insurance Industry Identified and developed relationships with business partners through broker connectivity Provide extensive external support to brokers as well as internal support to underwriting teamEvaluate new and renewal applications to determine risk, premiums, extent of coverage and other conditions. Analyzing and underwriting all levels of new business, renewals, and endorsements while maintaining ‘best practices’ approach. Proven ability to identify client needs and respond in a timely and efficient manner Initiative in collection and application of funds Implementing quality measures on a monthly basis through compiling weekly business compliance reports to ensure production compliance with SOC’s.

Demetra Gourmos

Home: 905-***-**** Mobile: 647-***-**** *******@*****.***

Customer Service Representative

SSY Marathon Insurance Group, Thornhill May 2009 – September 2011

Insurance BrokerageResponsible for maintaining and updating of the electronic filing systemManaged the telephone system, dispatching calls and organizing appointments and office meetings for the brokers Administrative paper work, such as reviewing renewals and policy amendmentsResponsible for completing monthly office expense reports Consistently providing exceptional customer service by building client relations through meeting and exceeding client needs and expectations

Customer Service Representative

Buckley Insurance, Richmond Hill March 2007 – March 2008

Insurance BrokerageResponsible for responding to all new and existing customer inquiries via telephone and e-mail communicationsAnalyzing and processing endorsements, renewals and cancellations of policiesProduce monthly sales analysis reports/forecasts

Education & Licensure

BAS Bachelor of Administrative Studies

BA(Hons) Bachelor of Arts Honours Degree

York University, Toronto Oct 2011 Double Major

Registered Insurance Broker of Ontario (RIBO)

Toronto Licensed: 2008

References will gladly be accommodated upon request

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