Customer Service Project

David Abitbol

Spadina Rd., Toronto

**********@*****.*** / +1-416-***-****

Dynamics 2011 enthusiast seeking full life cycle project (lead) with ability to define business requirements1.5 year ASP.NET (3.5 – 4) 3 years various .NET technologies (C#). Strong algorithmic skills, able to tie any business requirements into a fully tested code with OOP, multi-threading and moreCreative approach to test and troubleshoot with good Visual Studio debugging skills / adaptive of good practicesGood SQL (2005/08) skills with project experience. Can do LINQ, ADO or custom DAL/BAL architecture in C# Fully covered for queries and T-SQL including DML and DDL. Database design and de/normalizationSSRS and familiarity with reporting servicesWith regards to SQL-CRM issues I can work against CRM tracing and SQL Server Profiler for quick debuggingKnowledge of various ways to customize similar things in CRM with pros n cons for eachHTML/CSS/JS/JQuery/XML/AJAX – 1 year work and experience should proceed smoothVarious freelance build XSLT process, web service and more Translate various business logic to CRM including life cycles (methodologies) for sales marketing and customer service, tying it with contracts’ SLA etcCRM practices integrating data with WCF service / schemas (Modifying SDK) / background ‘process-levels’, relationships and rolesDeveloping data migration procedures and overall imports/integration Knowledge for CRM installations and compatibilities (no installation done)Customizing on different instances of CRM (Dev/Test/Prod) collaborating through Sitemaps/Solutions (research of good Sitemaps practices)Familiar with every capability/checkbox in the system as for what it does, where it belongs with the overall structure, attributes etc, Experience with most out of box CRM functionalities as SubGrid, IFrame. Can make for elegant Knowledge-BaseBlog mining and enthusiastic gatherer of any information I recognize to be useful in the future Taking the extra step focusing on small details Can work out any plugin and overall maximize CRM usability Xrm.Page.xXx and south (DOM level) Familiar with TypeCodes in the system / SDK / NodesMinimal : SOAP / PowerBuilder10 / MS Shell / Content management (few)

xRM End usage/Admin with various xRM : Amdocs, Pivotal, SAP billing and various Citrix productsGatherer of information towards CRM challenges I may encounter in the future, keeping prepared Capable of discussing xRM at both business and technical levels as well as estimating project work, contributing to customer proposals and creating detailed xRM project plans

NetworksContract installing/setting up active directory, server 2008 and exchange 2005 Knowledge of various cloud computing backbones with major differences / VM monitoring with open source Kaseya remote intelligenceBasic understanding of hardware and connectivity (servers/routers) – load balance / failover cluster / Firewalls

AdditionalAbility to produce excellent research and articulate IT challengesPost-secondary education, high GMAT/LSAT scoringConsensus builder / fluid and flexible work styleFamiliar with financials and insurance, audit methodologies Honest respectful and open for new ideas

Work experience (excluding contracts and freelance)

Current (till October 15th)

Dynamics CRM – LogicSoft USA, Columbus, OHWork with 2 savvy Dynamics personal acquiring CRM 2011 knowledge and experience (not project)Extensive practice and learn end-to-end on premise

2012

Cloud computing consultant – CDS, Perth, Western AustraliaDeveloping proficiency with Linux KVM and open source technologies Mapping client/prospect needs, interface to technical team, create SLAs, roadshow presentations and more

2011

Dynamics CRM consultant – ComputerAlli Atlanta, GAWork done remote proving high degree of focusAfter customizing CRM 2011 for ComputerAlli I was scheduled to custom Aon’s crm (their client) but gave it up to live and work in Australia for a year

2009 – 2010

John Bryce College of IT – Tel Aviv, Israel

2nd position: Developer, Automations3-Tier development binding to Windows APIs base on user’s mouse/keyboard actions in the system (event- based). Strong algorithmic skill proven with .NET and SQL capabilities2 full life cycle projects on site for local corporation (Avis, 012 Telecom) meeting deadlines and satisfaction

1st position: Project ManagerExtracurricular learn of WPF/WCF/Silverlight

2005 – 2008

Supports and MS admin IT personnel in financial broker – admin on Microsoft SBS (configure/troubleshoot). Back-end and trading platforms (resolving tickets, bridge issues and more) FIX protocol, updating web site and other general ITTechnical account manager in Cellcom, largest telecom provider in Middle East. First major work place where I was trained and inherited with conducts and practices

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