Management Developer

MAY CHOW

*** ********* **** **., ********, ON, L*A 2W7

Home: 905-***-**** Cell: 416-***-****

Email: *******@*******.***

PROFILEBachelor of Computer Science degreeFour (4) years practical experience in health care setting supporting enterprise applications as an Applications specialistSolid 7 years’ experience in Business reporting - Crystal report writing (Business Objects) and SSRSWeb Application Designer/Developer professional with over 10 years progressive experience in analysis, design, development, implementation and application supportSaved labour costs of over $500,000 for Revera Long Term Care and residences in past two years by customizing Kronos application which enabled effectively control of overtime hoursExcellent interpersonal skills, able to communicate technical concepts to non-technical usersProven ability to provide timely, cost effective application development combining high levels of analytical and problem solving skillsProficiency with the MS Office suite: Access, Excel, Word, Visio and Project plan

SIGNIFICANT ACCOMPLISHMENTSSuccessful implementation of Kronos Workforce management to over 200 sites in Revera retirement homes across US & Canada resulted in cost effective labour managementDeveloped and implemented Kronos Workforce management to over 800 Sobeys retail stores across CanadaEstablished web-based system as major store system for different banners such as Sobeys, Price Chopper, Freshco, IGA & Foodland which handles invoices reconciliation, sales reporting and price change and features informationDesigned and built iTrade user interface to facilitate warehouse staff to edit item attributesDeveloped and implemented Periscope Fresh Item Management, reducing store shrinkage and improving profit margin

TECHNICAL SKILLS

Applications: Kronos Workforce Management, Kronos Connect, Crystal Report XI,

Microsoft SQL Server 2005/2008, SSRS, InVatron Periscope, Oracle Financials,

SAP/R3 Sales & Distribution, SAP Merchandising

Languages: Unix scripting, Oracle PL/SQL programs & DB programming, HTML,

SAP ABAP, Visual Studio.Net & ASP.Net, Visual Basic, VBScript, Cobol, C,

Databases: Microsoft SQL Server 2005/2008, Microsoft Access, Oracle, DB2

Operating Systems: MS DOS, Windows XP/Vista/7, Windows Server 2003

PROFESSIONAL EXPERIENCE

Revera Inc. – Solution Delivery 2008 – 2012

Applications SpecialistCustomized and implemented Kronos Time & Attendance project integrated with ADP/Empath payroll systems for workforce managementConducted meetings to gather business requirements with stakeholdersDeveloped reports using Crystal and SQL server to support internal usersSet up Kronos configuration, security access, interface maintenance and all aspects of post go live supportParticipated in end-user training and maintained proper documentation relating to change management

Sobeys Canada Inc. - National Store Systems 2002 - 2008

Web-based Applications Designer/Developer Developed and tested interfaces to integrate between Kronos Workforce and SAP legacy using Connect toolDeveloped Crystal reports based on business requirements to support decision makingDesigned, developed and successfully implemented web applications using Visual Studio.Net and ASP.Net. including feature database query system, consumer scorecard, warehouse profitability system, iTrade web interface, new web user registration system Provided technical support to web users from administration to problem solvingDeveloped interfaces between InVatron Periscope – Fresh Item Management and SAP to handle item shrink management

MAY CHOW 905-***-**** PAGE 2

Sobeys Canada Inc. – Application Development 1999 - 2002

Advisory Application Designer/Developer Provided mainframe technical support, trouble shooting for Oracle Financials issues Generated online reports using ABAP Language within SAP R/3 for 3 yearsDocumented technical specifications based on company standardDeveloped shell scripts in Unix environment for Data Warehousing projectsEstablished efficient database backup procedures using ArcServe application

Agora Food Merchant - National I.T. 1998 - 1999

Application Designer/Developer Designed and developed a Central Inventory Management system according to business requirementsExperienced with Oracle 8 database on Unix platform Worked in a team environment to define and document design requirements Developed system processes, entity relationship, function hierarchies using Designer 2000 Conducted process analysis, module design and building program units on Designer 2000 Designed and generated inventory reports using Oracle Developer 2000 Reports 2.5

Oshawa Foods Ltd. 1991 - 1998

Automation Specialist/Computer Operations Provided first level support to data centre automated operations on a 24 hours rotating basisEnsured all business application processes in data centre are accurate and completed on timeResolved all operational problems and escalated technical, software or hardware problem to meet service levelEnsured mainframe and related platforms are up and operational using Control-O and Control-O/PC (automated console management)Provided support for problem solving, implementation and absenteeism using Control-M, Control-D, Control-R and Control-T

EDUCATION / PROFESSIONAL DEVELOPMENT

Crystal Report Certificate (Business Objects) 2008

Project Management 2008

Facilitation Skills 2007

Kronos Workforce Timekeeper Architecture & Technology V5.2 2007

Communication Skills 2006

Career Development 2005

Kronos Connect 5.1.0 2005

SAP WorkFlow Programming (BC610) 2000

ABAP Workbench Basics (BC400) 1999

Introduction to SQL/SQL PLUS and PL/SQL 1998

PL/SQL Program Units and DB Programming 1998

Oracle Designer 2000 Release 2.1.1 Analysis, Design & Generation 1998

Oracle Developer 2000 Reports 2.5 1998

Networking with Novell 1994

Introduction to Unix Programming 1994

C Programming 1993

Bachelor of Computer Science Honors at University of Manitoba 1985

REFERENCES AVAILABLE UPON REQUEST

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