Customer Service Supervisor

LaDonna M Jones

**** * ********** **.

Fort Polk, LA 71459 US

Day Phone: 337-***-****

Email: ***********@*****.***

Work Experience:

Raymond W. Bliss Army Health Center

Fort Huachuca, AZ US

02/2010 - 03/2011

Hours per week: 40

Series: 2005 Pay Plan: GS Grade: 05

Supply Tech (This is a federal job)

Supervisor: Luis Mireles 520-***-****)

Okay to contact this Supervisor: Yes

Duties include giving quality customer service, accounting for and ordering property. Maintaining customer hand receipts by using Defense Medical Logistics Support System(DMLSS). Accomplishments: Turning in over 1 million dollars worth of medical and office equipment.

Maintained hand receipt property book for non-expendable items. Receives requests for equipment in the form of memos, verbal, and/or written requests from hand receipt holders. Makes inquiries into Installation Supply Account records to determine if items are loaded. Prepares requisitions annotating applicable data such as manufacturer's code, part number, stock number, serial number, unit price, nomenclature, narrative description, source of supply, and forwards to Depot Equipment Division. Receives and verifies requests from hand receipt holders for transfer of equipment and records in the proper file; prepares correspondence to hand receipt holder advising of required forms to be completed and forwarded to Depot Equipment for processing of action. Reviews requests determining if items are expendable or non-expendable, Serves as central point for procurement, requisitioning, storing, control and inventory of equipment, stock, sends items to TMDE for callorbration and supplies as well as components used in maintenance training, housekeeping and office supplies. Schedules and conducts inventories of hand receipt hold items . Maintains accounts and stores adequate stock levels. Prepares, loans, and transfers equipment to other areas; stores equipment when present or future requirements are foreseen; or initiates action to declare equipment excess. Performs necessary documentation, tagging, and binning. Responsible for warehouse operations to stock and/or store property.

Mantech

Ft Huachuca, AZ US

06/2009 - 02/2010

Hours per week: 40

Inventory Specialist

Supervisor: Iesha Black 520-***-****)

Okay to contact this Supervisor: Yes

Prepared necessary documentation manual and automated to account for property through army guidelines and Supply Regulations DA Pam 710 2-1. Follows policies procedures or written or verbal instructions related to hand receipt and or issue of stock and property items. I assist with all process dealing with inventory procedures to include; equipment inventory layout, component list inventories, sub hand receipts and shortage annex procedures. Assist with cyclic and sensitive items inventories, relocate equipment and materials for proper storage by creating proper container listings and or diagrams, also keeps track of equipment and paperwork such as DA forms 1750 and DA 2765. Works with a team to get items left behind that are no longer needed turned in to proper turn-in point.

HcI Intergrated Solutions

Ft huachuca, AZ US

09/2008 - 06/2009

Hours per week: 40

Warehouse Specialist

Supervisor: Tereca Dye 520-***-****)

Okay to contact this Supervisor: Yes

Peforms a variety of warehousing duties (to include inside and outside locations) which requires an understanding of the Left Behind Equipment (LBE) inventory and storage plan. Work involves most of the following: Verifying materials (or merchandise) against hand receipt documents, noting and reporting discrepancies and obvious damages; routing equipment/materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with prescribed storage methods; rearranging and taking inventory of stored or to be stored materials; examining stored materials and reporting deterioration and damage; removing material from storage and preparing it for shipment or hand receipt. May operate hand, power trucks, or forklifts in performing warehousing/inventory duties. Uses turn-in documents to turn in items put on disposition,puts items on disposition and awaits approval from NetCom and CECom to determine what needs to be turned-in and what should be unit retained. Utilizes office automation equipment, word processing,excel software,and proper turn-in documents DD forms 1348 1-a and DA 2765, DA 2064 document register. Was required to lift up to 50 pounds. This position was eliminated and was transferred to the above positon

Warrior Transition Unit

Fort Riley, KS US

06/2008 - 09/2008

Hours per week: 40

Series: 2005 Pay Plan: GS Grade: 05

Supply tech (This is a federal job)

Supervisor: Louis Hicks 785-***-****)

Okay to contact this Supervisor: Yes

As a Supply Tech I was responsible for managing the utilization, maintenance, redistribution and replacement of equipment and supplies prepares inventory adjustment reports and makes adjustment to property records. receive and process supply requests. Key control for office as well as government quarter issuing keys inspecting living quarters to ensure soldiers health and welfare and terminating occupancy upon soldiers clearing places work orders for any problems with living quarters, also keeps accurate logs of residents. Account, report, and safeguard material and other equipment such as office supplies, Government cell phones and computers etc., which is specialized and unique. Assure all required data is present and accurate by annotating applicable data such as manufacture codes, part number, serial number and or nomenclature and ecn . Establish accountability for the receipt, transfer, destruction, relief from accountability, and disposal of equipment to proper turn-in point. Maintain stock accountability through the establishment and maintenance of supply records and other documents used in the supply. Receive requisition documents, review for completeness and priority and ensure all controls/requirements are met. Maintain document register. Maintain knowledge of reference library publications via automation, locating and accessing new reference material and changes. Edit supply requests for correctness of item description, quantity, unit of issue, authorization for use, basis of issue, availability possibility of substitution. Perform detailed item accounting in automated records. Establish automatic/manual accounting records, posts hand-receipts and turn-ins and perform due-in/due-out accounting. Post inventories and process inventory documents. Has knowledge Defense Medical Logistics Supply System(dmlss) meddac. Assures that expendable and non expendable supplies are available for conduct of the mission. In/out-processing of Soldiers; and the maintenance of soldiers records for supply files. Assist with implementing and maintaining soldier support attends training on how to deal with soldiers needs. Initiates Financial Liability Investigation of Property Loss(FLIPL) and statement of charges on staff and soldiers for loss and negligence of destruction of property and or equipment. Also made power point presentations per Commanders request.

Warrior Transition unit

Fort Riley, KS US

01/2008 - 06/2008

Hours per week: 40

Series: 2005 Pay Plan: GS Grade: 04

Supply Clerk (This is a federal job)

Supervisor: louis Hicks 785-***-****)

Okay to contact this Supervisor: Yes

Performs variety of duties related to logistics functions. Maintained current records by posting receipts, and adjust to records. Maintained document register by assigning document numbers for request for issue, turn-ins, transfers and other change documents. Purchases items required per mission on Government Purchase Card (GPC) . Utilized Government vehicle for mission required. Reviews inventory discrepancies disclosed by physical inventories or by transfer of property between hand receipt holders (HRH). Makes decisions and reorganizes problems relating to property receipt transfer, issue and turn-ins. Reviews packing lists, receiving documents, and other documents to verify accuracy of property received. Provided needed data and information to Supply Technician. Performed office duties in the supply section. Operated 15 passenger van as needed. Prepare forms, correspondence and other documents; file/dispose of documents in accordance with regulations; operate office automation equipment and word processing/database software. Left this position in order to receive a promotion to a higher grade within the facility.

US Army

Ft bliss, TX US

10/2003 - 12/2004

Hours per week: 40

Series: 0001 Pay Plan: AA

Automated Logistical Specialist (This is a federal job)

Certified in ULLS-G, SAMS, and SARRS army computer programs. Ordered equipment and supplies for unit. Reviews packing lists, receiving documents and other documents to verify accuracy of property received. Received, and signed for products. Picked up and distributed the equipment, and supplies. Recorded receipt documents. Maintained document register by assigning document numbers for request for issue, turn-ins, transfers and other changes to documents. Plans, directs, monitors, approves, evaluates, the work has experance in guarding equipment supplies and vehicles by performing hourly checks and or searches.also dispatched vehicles for soldier missions.plan/coordinate/advise on the work and resolve related problems. Identify and analyze problems and issues concerning the work and determine the appropriate methods and techniques needed to resolve these matters.Perform technical supply and materiel coordination duties to ensure effective management and utilization of government property. The supplies and equipment managed generally involve short procurement leadtimes and are available from commercial or other readily available sources of supply. Monitor the accountability of activity property book items.

Education:

Lafayette High School Mayo, FL US

High School or equivalent 05/2003

Job Related Training:

Logistical Specialist

04/20/2004

HIPPA Privacy Training

02/16/2010

Osha Briefing and Jcaho

01/22/08

WTU Cadre Orientation

5/22/2008

Government Credit Card

6/19/2008

Accident Avoidance

3/19/2008

Eo training

8/15/08

Asep training

4/4/08

Sams 1E training

9-7-2009

Pbuse training

9-7-2009

GFEBS

09-05-2010

Language Skills:

Language Spoken Written Read

English Advanced Advanced Advanced

References:

Name Employer Title Phone Email

Luis Mireles Raymond W. Bliss Army Health Center 520-***-**** Indicates professional reference

Additional Information:

Skilled in the use of modern office equipment

Ability to type 40 words per minute

Ability to use Microsoft word, excell as well as Microsoft power point, windows vista and xp also ability to use current military software.

Contact this candidate