Sales Customer Service

Derek Kivi

*** ******* ** ********, ** ● P*B *M0

**********@*****.*** ● H 705-***-**** C 705-***-****

Looking to Relocate

Result Driven Sales Strategist

** ***** ** ****** *******

After starting my sales career at a young age I was hooked. I knew I had a talent to connect quickly with clients. I have continually met and exceeded all sales goals and expectations. I put myself through university and graduated with little debt. I am motivated and driven by results. I have a serious love and passion for sales. I am recognized for the ability to build relationships and deliver on what was promised. Some additional areas of expertise include:

● Building of multi-media advertising campaigns ● Expert in Customer Aquisition

● Proposal generation ● Business Development

● Collaborative sales techniques ● SEM/SEO & website sales

● Large account and territory management ● Master at translating ROI

Professional Experience

Media Account Consultant January 2009 - Present

Yellow Pages Group Inc.

Sales Consultant for Northern Ontario. Sold complete advertising & marketing solutions to small and medium businesses. They consisted of websites, SEO, SEM, mobile applications, online videos & print. Was also in charge of all appointment booking, data entry and multi channel communication to ensure customer satisfaction. My territory Includes: Thunder Bay, Timmins, Sudbury, Kirkland Lake, Kapuskasing and Muskoka’s.

Derek Kivi ● 705-***-**** ● **********@*****.*** ● Page 2

● Renowned for carrying the largest client base and territory in Northern Ontario.

● Developed and presented advertising solutions to CEO’s and CFO’s which included SEM, SEO, Mobile, Video and Print. Created a value proposition and retained clients through ROI presentations.

● Client Base was over 400 (small to medium businesses). I continually bring in new business while maintaining pristine customer service with my current clients. In a sales year 80% are repeat clients while 20% are acquisitions. 95% closing rate on all new acquisitions.

Key Achievements

● 2009 Media Account Consultant of the year for Northern Ontario (highest net gain).

● 2009 was in the elite few that earned a trip to Napa Valley & San Francisco.

● 2009 Renewal rate was 91%, year-over-year account revenue growth was 18.7%.

● 2010 was promoted to new channel in the company.

● 2010 Top five media account consultant in Ontario (net gain based).

● 2010 Renewal Rate was 90%, year-over-year account revenue growth was 11.6%.

● 2011 Top sales team for Ontario.

● 2011 Renewal Rates was 94%, year-over-year account growth was 9.8%

Manager & Sales Executive May 2006 – December 2008

WeatherDeck Inc.

WeatherDeck is a franchised construction company that services high end roofs & decks.

I joined this company out of university to help with sales and overall management. This included marketing and advertising strategies. Recognized for client acquisition and servicing repeat business. I was also in charge of estimating & purchasing. This franchised location was based in Sudbury Ontario.

● Introduced & implemented a direct mail campaign to geo-targeted areas. After tracking revenues from this campaign we estimated that 10% of 2006 revenues were a direct result.

● Ran successful tradeshows in the Sudbury area which accounted for 50% – 60% of new acquisitions each year.

Derek Kivi ● 705-***-**** ● **********@*****.*** ● Page 3

Sales Agent January 2004 – April 2006

Janix Corp.

Janix Corp. is a private based company out of Sudbury Ontario that sells industrial cleaning supplies to businesses. I was in charge of booking appointments, sales calls, demonstrations and data entry. I was recognized for increasing sales volume by cold calling and high customer acquisition.

Education

BA, Psychology (studied biology and Neuroscience) Laurentian University.

Google Certified for SEM and SEO Sales

Mutual Funds License through IFIC Canada

Canadian Career College; life insurance licensing course.

Customer First Release 3 Training

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