Security Officer Data
Resume:
Ms. Daria Kunaeva
Newmarket, Ontario
L3Y 1G7
Phone: 1-416-***-****
E-mail: *********@*******.***
Seeking an Administrative and Client service position within a professional environment, bringing the following experience, skills and attributes:Excellent computer skills - applications related to MS Office, various data bases, Internet, QuickBooks and office equipment.Great leadership, interpersonal and communication abilities.Superior multitasking and organizational skills.Ability to handle confidential information.Fluent in English and Russian, both verbally and written.Own a vehicle with a clean driving record.
Work History:
July 2011 - present - Service coordinator. Laura Canada. Newmarket, Ontario.
Interacting with customers, providing information in answer to inquires about products, accounts, and services.
Receiving and processing orders, providing information concerning changes, pricing in service, and shipping.
Investigating and correcting errors, following company and customer records.
Interviewing customers to acquire information and explaining available services.
Handling and resolving customer complaints, or special orders via mail or phone.
Sept. 2008 - May 2011 - Office assistant. Grosvenor Gold Assets Ltd. Unionville, Ontario.
Mail order entry, production and administrative services.
Reviewed files, records and other documents to obtain information and respond to customers requests.
Performed research of new business partners to expand company’s market reach.
Compiled customer analysis reports.
Maintained and updated filing, inventory, mailing and database systems.
Payments processing (cheques, cash, credit cards).
English-Russian translation and proofreading. Interpreting at conference calls.
Performed cross-functional duties, as assigned or requested.
Jan. 2006 - Aug. 2008 - Data entry. Custom Data Imaging Corp. Markham, Ontario.
Open, sort and route incoming mail, answer correspondence and prepare outgoing mail.
Compute, record and proofread data and other information.
Complete customers requests by phone, in person or by mail.
Performed receptionist duties.
June 2005 - Dec. 2005 - Security officer. Primary Response Inc. Toronto, Ontario.
Inventory for Toronto Community Housing.
Communication with tenants and authorities.
Respond to all emergency situations as needed.
April 2005 - June 2005 - Secretary. Health Care Consulting Centre Amrita . North York, Ontario
Answering phone calls, greeting customers.
Maintaining customers database.
Scheduling and confirming appointments.
2001 - 2005 – Bibliographer. Public Scientific Library, Business Information Department. Glazov, Russia.
Information support of small and medium enterprises by searching data in databases of federal, regional and international legislation, Internet and literature.
Information retrieval for customers, library and local municipality.
Compile data, statistics and other information, data-entry.
Library website maintenance.
Writing digests and reviews of periodicals and new books.
August 2001 – Preschool teacher. Child care centre Golden Fish . Glazov, Russia.
Provide safe and developmentally appropriate preschool program in accordance with all relevant legislations, policies and procedures.
Maintain daily open communication with parents.
Provide weekly and monthly schedules of activities.
Establish routines and provide positive guidance.
Provide safe and secure environment for children.
Education:
1996 - 2001 - State Pedagogical University. Glazov, Russia.
Bachelor degree in Early Childhood Education. Diploma was recognized by University of Toronto to be equivalent to a four-year Bachelor of Education degree, specializing in Primary Education and including studies in English, from a Canadian university.
1995 - 1996 - Language College #14. Glazov, Russia.
Profound studying of English. Certificate received.
1985 - 1995 - Public School #4. Glazov, Russia.
General education. Diploma received.
Other Experience:
June 2008 - Standard First Aid w CPR Level A Certificate. St. John Ambulance.
Richmond Hill, Ontario.
May 2005 - Basic Security Officer Training. Canadian Security Academy Inc.
Toronto, Ontario.
1993-1994 - Secretary-typist courses.
Glazov. Russia.
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