Emmanuel L. Woods

Belleville, Illinois ***** 618-***-**** 618-***-**** (Cell)

abpxo1@r.postjobfree.com

Sr. IT Specialist /Project Manager

More than fourteen years experience in the Information Technology career field successfully managing, leading, and following. My degrees in Information Technology Management, Procurement and Acquisitions, Business Administration and Information Systems, as well as my diverse communication skills make me a strong candidate for many positions. Each position I have served in has had increasing levels of responsibility. I am confident that I will be an asset, and at the same time exceed all expectations for the organization. I will be a competent addition to the staff. With my well-rounded professional background, I look forward to a new and interesting career opportunity.

Education

Webster University Webster Groves, MO

Master of Arts in Procurement and Acquisitions Management Completed 2012

Webster University Webster Groves, MO

Master of Arts in Information Technology Management Completed 2011

McKendree University Lebanon, IL

Master of Business Administration Completed 2009

McKendree University Lebanon, IL

B.S. in Computer Information Systems Completed 2007

Community College of the Air Force United States Air Force, Air University

A.A.S in Electronic Systems Technology Completed 2004

Webster University Webster Groves, MO

Graduate Certificate in Government Contracting Completed 2011

Center for the Application of Information Technology (CAIT) St. Louis, MO

High Performance Team Development – Washington University Completed 2011

United States Air Force United States Air Force, Air University

Certificate of Training - Advance Leadership and Management 2009

Certifications

Project Management Professional (PMP) Certification

CompTia Security + Certification

ITIL v3 Foundation Certification

Training Certificates

Lean Six Sigma (LSS) Green Belt Certificate

Certified Information Security Manager (CISM) Certificate

Certified Information Systems Security Professional (CISSP) Certificate

Security

Government Clearance – TS/SCI

Experience

DISA CONUS Scott AFB, IL/USA

Enterprise Service Manager January 2012 to Present

As a member of DISA CONUS’ Enterprise Service Management team, I responsible for overseeing development of ITIL based enterprise problem management policies, processes, targeted communication approach and escalation strategy within Concept of Operations (CONOPS) documents.

Project Lead on Enterprise Classified Video and Voice over Internet Protocol (ECVVoIP) includes integration into NetOps architecture.

Service Delivery Management & DISA CONUS Support Lead for Enterprise Meet Me Conferencing for global implementation.

Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, technology, organization & integration perspectives of providing business solutions within IT infrastructure.

Led Rehearsal of Concept (ROC) initiative comprising Department of Defense (DoD) global members managing IT service management project tasks including the assessment, strategy, design and implementation in Services Management process areas like Help Desk, together with Incident, Escalation and Change Management (Tier 0 – 2).

Attended weekly In Progress Report (IPR) on DOD’s implementation of Enterprise Email; areas covered included performance, design and service improvement reports, open incident status, fix implementation/release schedule.

DISA CONUS Scott AFB, IL/USA

IT Project Manager February 2011 to December 2011

Performs information technology (IT) project management duties providing

DISA CONUS ‘organizational focus and synchronization efforts necessary to achieve

organizational strategic goals and increased operational effectiveness through a

unified enterprise-wide NetOps project management approach.

Evaluated resolution for sustainment of critical top priority circuit for Department of Health

and Human Services Agency--Researched DISA databases to find information to prevent

loss of active circuit--ensured 24/7 life saving operations

Invaluable support as DISA CONUS deputy project lead for Unified Capabilities/Real Time

Services (UC/RTS) Project-- Flawlessly planned and executed mission objectives related to

IP base technology insertion onto the DISN

Provides project management oversight, technical advice, and assistance, as required,

to initiate, plan, coordinate, and supervise internal and external projects affecting

CONUS/OCONUS operations, operations support, and operations service support.

Technical duties pertaining to IT Project Management: Identified requirements;

developed/modified/provided inputs to Network Configuration Change Management

(NCCM) project plans; implemented plans to meet objectives; coordinated and

integrated project activities; managed project resources during worldwide network

transition.

Continued support as DISA CONUS deputy project lead for Classified Voice and Video over

IP Project (CVVoIP)-- Technical skills will prove to be a valuable asset essential for

operations and maintenance of the DISN architecture

DISA CONUS project lead for DISN Global Information Sharing Project--tool will allow for

C2 situational awareness

Actively mitigated risks; participated in project review actions; and took corrective

actions, as appropriate, as they related to multi-year NCCM project.

Provided advice and guidance to managers, technical specialists, networking systems

planning, and acquisition personnel and user organizations on systems and network

management, transport technology, voice, data, video networking equipment

and applications, information assurance, optical mesh networking, Internet Protocol

routing security criteria, methodologies, techniques, processes, and mechanisms.

Evaluated and made recommendations concerning overall plans and proposals for

major agency and interagency Unified Capabilities/Real Time Services project.

DISA CONUS Scott AFB, IL/USA

Optical Configuration Manager October 2009 to February 2011

Possesed the required knowledge of telecommunications system design, development,

operations, and technical expertise related to job assignments.

Coordinated with all parties involved in the engineering and implementation of requested telecommunication optical long-haul services submitted by users throughout Department of Defense.

Utilized database applications (I3TEL, ICATS and other CM databases) to manage the configuration of the operational networks and their pending actions.

Monitored the status of 10,500 CM project actions to ensure actions would be completed on time in the event that there were any delays.

United States Air Force Scott AFB, IL/USA

Network Project Manager February 2008 to October 2009

Implemented agency-wide LAN/WAN security practices with Scott AFB Information Assurance office for compliance and recommendations to customers concerning overall plans and proposals for major agency and interagency NetOps IT systems equipment connected to base voice/data network.

Designed Air Mobility Command Idol Competition communication plan; established seven data links over a variety of different platforms--provided live TV feed to 132K

Hand-picked to fill Communications Network Engineering position out of 92 eligible personnel; identified requirements; developed and implemented project plans; coordinated/integrated project activities; managed project resources; participated in project reviews; and took corrective actions--managed over $500K of Air Force assets.

Conducted evaluations of NetOps networking systems, components, projects, or programs to determine future expenditures and provided feedback on problematic trends and patterns in customer support requirements--configured Cisco/Nortel routers and switches to maintain day-to-day network operations while establishing routing schema and performance measurement metrics.

Developed and maintained problem tracking and resolution database for work center; responsibilities included planning, organizing, directing, and conducting studies, analyses and evaluations of plans, programs, projects, networks, policies, and procedures to develop the basis for institutionalizing NetOps telecommunication networks and computer systems--closed 351 service requests/150 trouble tickets--reduced customer average wait time from 30 to 10 days.

Provided advice and guidance to organizations on/off Scott AFB or private contractors on estimates for project costs and submitted cost estimates for related funding plans to finance and budget IT projects.

Researched and diagnosed new technologies to resolve problems in response to customer reported incidents for 13,000 Scott AFB personnel, including part of the general public that serviced the Government and recommended its implementation.

Led team in identifying internet TV initiative; configured 17K users through

local/wide area network activation--relieved base of $200K in annual fees

Engineered network service solution for administrative personnel office

consolidation; developed techniques and methodologies to insert network components, systems, and mechanisms at the planning, development, acquisition, and fielding stage--efficiently improved program responsibilities; saved U.S government $15K in contractor costs

Integrated development and design ideas relative to Air Force standards for a $12K Top-secret voice/data project that allowed classified analysis and reporting throughout network infrastructures.

Attended daily and weekly meetings to cover critical information pertaining to 350 technology projects spanning over a two year period.

United States Air Force Scott AFB, IL/USA

Project Manager February 2006 to February 2008

Ensured 30 civilian and military technicians carried out the organizational focus and synchronization efforts necessary to achieve strategic goals and increased operational effectiveness through a unified enterprise-wide NetOps/Voice project management approach.

Managed $5.1M project with paying close attention to detail while identifying, distributing, and conscientiously balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization-- installed 550 voice and data circuits.

Ensured timely accomplishment of assigned team tasks; managed 4-man team assigning each member an integral role in developing the final product for supporting $2.2M Osan Air Base flight line renovation project.

Supervised $380K Fiber Distribution Systems project; set-up over 400 voice and data circuits--saved U.S. government $12K in contractor fees.

Reviewed reports, papers and other records prepared by personnel for clarity,

completeness, accuracy and conformance with agency policies. . Expressed information orally to individuals or groups effectively, taking into account the audience and nature of the information; made clear and convincing oral presentations.

Enforced strict records update procedures; migrated paper to electronic

communications database which enhanced retrieval time of records by 50%

Reviewed unit work load, schedules, personnel assignments, status of ongoing work and projects and available personnel in order to plan unit activities.

United States Air Force Hurlburt Field, Florida/USA

Project Manager April 1998 to February 2006

Managed completion of 560 inspections when recognized Preventative Maintenance Inspection deficiency; achieved rating of 98% which exceeded Air Force standards.

Managed $3M Digital Switching System at Suwon Air Base, Korea--defined operating criteria and monitored installation and testing of MSL-100 telephone switch to determine the quality and efficiency of communications equipment and software.

Assisted with the installation and programming of two T-1 circuits for access to Defense Switched Network which increased availability for on base users by 25%.

Directed 747 new circuit installs in order to troubleshoot over 913 troubles; achieved an unprecedented 24-hour turnaround

Relocated/installed 109 circuits that enhanced communication capabilities for the science and art of joint special operations; crew chief for the Joint Special Operations University's $200K remodeling and restructuring project

Awards

Manager of the Year "2008" for Scott, AFB Communications Group

Manager of the Year "2008" for Scott, AFB Communications Squadron

Manager of the 2nd Quarter "2008" for Scott, AFB Communications Squadron

Mid-level Manager of the Year "2004" for Scott, AFB Communications Squadron

Mid-level Manager of the 3rd Quarter "2004" for Scott, AFB Communications Squadron

References

Provided upon request

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