Manager Customer Service

Kip Hay

Email: *********@********.***

Address: **** ****** **

City: Chetek

State: WI

Zip: 54728

Country: USA

Phone: 715-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kip R. Hay

1507 Dallas Street Chetek, WI 54728 605-***-**** *********@********.***

Career Objective

Seeking a position where I can put my, Supervision, Logistics, and Financial experience to work.

Qualifications Twenty years management leadership and supervisory experience Eight years knowledge of Department of Transportation regulations Distribution and logistics experience both manufacturer to customer Accounting and cost control Freight invoice and billing approval Development of administrative policies and procedures Financial statements and reporting for accounting reports Computer skills:

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Access

Microsoft Publisher

Peachtree Software

QuickBooks Software

Education

2010 Wisconsin Indianhead Technical College Rice Lake, WI

Associate of Science Degree in Accounting

1987 Illinois State University Normal, IL

General Studies - 3 credits

1988 Rend Lake College Ina, IL

General Studies - 4 credits

Seminars

1991-1997 Supervision I and II

Hostile Work Places

Employee Relations

Communications in the Workplace

PeopleSoft, Computer Quattro Pro

Awards

1989 Distribution Manager of the Year

1998 Distribution Center of the Year

Kip R. Hay

1507 Dallas Street Chetek, WI 54728 605-***-**** *********@********.***

Work Experience

2008-Current H A Business Services Chetek, WI

Owner

Logistics billing and contract sales

2006-6/2008 Hay Rice, Inc. Rice Lake, WI

Partner Launched new Ashley Furniture Homestore Hired, trained, and supervised staff Formulated employee policy manuals and job descriptions Managed shipping and receiving Maintained store finances, budget, and ensured quality customer service

1998 2006 Larson Mfg. Co Brookings, SD

Traffic Systems Manager Maintained fleet and DOT compliance Implemented all new DOT regulations. Scheduled outbound loads from CDC with contract carriers Approved fleet and freight billings for A/P Maintained accurate monthly fleet reports Managed and purchased material handling needs

1991-1998 Distribution Coordination Manager Supervisor of operations for Larsons distribution centers Developed standardized daily operations including

administrative policies and procedures, staffing

levels, and budgetary compliance Launched additional warehouses nationwide

1985-1991 Warehouse Manager Lincoln, IL Supervised daily operations of warehouse Scheduled and coordinated product delivery Hired and trained new employees Set up budget compliance Calculated distribution product need

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