Customer Service Engineer

Jason F. Vonfeldt

**** ********* ***** ● Cicero Indiana 46034 ● 317-***-**** ● ************@***.***

Technical Professional with demonstrated success in medical mobility equipment, banking technology,

metrology and equipment calibration. Brings excellent relationship management and customer service

capabilities to meet needs of company and clients.

EXPERIENCE

2008 – Present The Scooter Store Nationwide

Mobility and Service Specialist / Rehabilitation Technician

• Evaluate mobility needs of individuals with disabilities.

• Specify, set-up, and instruct users on custom built mobility equipment including power wheel

chairs, alternate computer access, augmented and alternative communication devices.

• Build relationships with individual clients and their families incorporating technical knowledge

and interpersonal skills to improve the function and quality of life for the individual with a disability.

2002 – 2008 Glory USA Worldwide

Field Service Engineer

Provided technical support and troubleshooting for over 20 models of high tech equipment and computers

used in banking industry. Installed and trained bank associates on proper procedures for operation of cash

handling equipment. Maintained numerous software programs to support banking needs.

1997 – 2002 CRI Denver, Colorado

Lead Field Technician

Responsible for electronic and mechanical maintenance of check processing equipment for banking

applications. Created and read blueprints and schematics for equipment. Trained and installed computers

and equipment for this company.

1993 – 1997 United States Navy Worldwide

Metrology / Calibration Technology

Repaired and calibrated high pressure metering devices, depth, and altitude on nuclear submarines and

aircraft. Responsible for calibration and cleaning of highly sensitive oxygen regulators and gas metering

devices.

EDUCATION and TRAINING

2008-Present The Scooter Store -Insurance and policy courses backed by Medicare and Medicaid,

Assistive Technology courses by RESNA, and monthly training on the needs of the disabled.

2002 – 2008 Glory USA / Japan Training Dept. – Electro-mechanical training for cash handling

equipment. A+ certification on building and operation of a PC. Numerous Word and Excel courses.

2001 – 2002 Integrate Technology Institute . Englewood, CO

MS Windows 2000, MS Windows 2000 Server, Implementing/Administering Microsoft

Windows 2000 Network Infrastructure, Directory Services Infrastructure, interconnecting Cisco

Networking devices.

1993 – 1997 United States Navy

Electronic / Mechanical repair and Calibration of machinery in Nuclear Submarines.

1992 Graduate of Falcon High School, Colorado Springs, CO

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