Customer Service Executive Assistant

April L. Ranger

*** ******* *****, *********, ** L3Y 1E3

Home: 905-***-**** email: abpxn3@r.postjobfree.com

Summary of Qualifications

A diligent, detail oriented Executive Assistant with the ability to lead a team of concierge staff and provide administrative support to an organization of 100 + people. Portray strong organizational skills and excel at multi-tasking in a fast paced environment, enabling projects to be completed within time constraints. Superior telephone, customer service and computer skills with proficiency in MS Word, Excel, Powerpoint, Outlook and Project.

Experience

York Major Holdings Inc. – Maple, ON Apr. 2007 – Present

Executive Assistant

Key ContributionsAssist the Executive Director in a land developing organizationArrange meetings and organize calendar appointments on a daily basisRecruit, Hire and Train administrative staffAssist Human Resources department with administrative HR tasksPrepare and distribute ‘New Hire’ packages for directors and direct staffAssist entire organization on an administrative levelOrganize and execute quarterly meetings for concierge staffPrepare agenda’s and meeting notes for numerous ongoing meetingsCreate and assemble policy and procedural manualCreate and distribute email flyers using Constant Contact email marketing softwareReply to emails daily by using discretion with confidential issuesPrepare spreadsheets showing calculations and comparisonsPrepare expense reports to balance corporate credit card charges Prepare site plan submissions and take part in the application processCopy and assemble drawings and surveysCorrespond with the City of Vaughan and Region of York by email, telephone and in personFloor fire captain for administration departmentMember of the social committee, assisting in all social events for internal staff membersAssist in the opening of a new public golf course in Brampton, OntarioMain contact for all IT issues, i.e. Blackberry orders, computer set up, server issues

Hewlett Packard – Toronto, ON Feb. 2004 – Feb. 2007

Executive Assistant

Key ContributionsAssist the Director of Global Workplace Services at Hewlett PackardArrange travel itineraries for business trips worldwideSchedule meetings and coffee talks between Director and team/clients/employeesReply to and delegate emails daily by using discretion with confidential issuesContribute to and execute projects utilizing excel, powerpoint and word, including; Workplace Services Profile, plant hours of operation, and Voice of the Workplace Action PlansLed and Completed a project on employee’s history in Workplace Services, tracking supervisor/director, date of arrival/departure, location etcCreate expense reports to balance travel, customer meetings & network, expensesMaintain organizational charts monthly for approximately 1200 employeesSubmit approvals for Directors employee’s through smartbuy, trams, and swan toolsNominate employees for eawards using the HP system toolAttend weekly team conference calls, created agenda and recorded all meeting minutesShare our success experiences from the customer by posting to Service Delivery websiteTrack Directors accomplishments and the team accomplishments as a wholeBuild strong employee relationships by consistent communication

York Professional Care and Education Inc. – Aurora, ON Jan. 2004 – Feb. 2004

School Age Club Leader

Key ContributionsDeveloped weekly/daily program plans in areas of science, drama, physical education & artImplemented planned programs in the classroom using all available resources for healthy childhood developmentEffectively used numerous models of teaching to assist in each child’s way of learningOrganized and updated individual files for children in the programs, consisting of contact information, incident/accident reports, allergy/medication forms Observed and Assessed the progress of children’s behavior while participating in activities groups and individuallyConsistently communicated with parents in a positive and professional mannerAttend instructional workshops and faculty meetings to continue knowledge and strength skills used in the classroomEnsure a safe and clean environment in the classroom consisting of interest areas including; quiet corner, drama corner, arts centre, science centre etc

Education

Recreation and Leisure Services – Diploma Program

September 2002 – December 2003 - Seneca College – King City, ONSeptember 2001 – April 2002 - Fanshawe College – London, ON

Certificates

Effective Administrative Skills

Proficient Computer Skills

Microsoft Office - Word, Excel, Powerpoint, Outlook, Project, Picture ManagerAdobe Writer, Photoshop, Image Ready

References

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