Customer Service Management

Robert Palma

Email: *********@********.***

Address: ** ******* *****

City: Cliffside Park

State: NJ

Zip: 07010

Country: USA

Phone: 201-***-****

Skill Level: Entry

Salary Range: $37,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

OBJECTIVE

Dedicated and highly motivated professional with several years experience property management seeking a position that will utilize any and all acquired skills, abilities, and areas of expertise:

* Project Management

* Research/Analysis

* Sales

* Event Coordination

* Relationship Building

* Interpersonal Skills

* Problem Solving

* Strategic Planning

* Written and Verbal Skills

EDUCATION

University of Delaware Bachelor of Arts Major in Political Science with History Minor May 2012

CREDENTIALS

* Certified Personal Trainer with the National Academy of Sports Medicine.

* CPR/AED Certified with American Heart Association.

* Computer Skills: MS Office - Word, PowerPoint, Excel, Outlook, Social Networking, Windows OS, Photoshop, Illustrator, Final Cut Pro.

* Language Skills: Conversant in Spanish.

WORK EXPERIENCE

A&R Properties - Kearny, NJ: June 2012 - Present

Assistant Property Manager

* Oversight of all residential & business properties, which includes 10 buildings and 3 acres of vacant land.

* Assisted supervision & management of field personnel (along with contractors & variety of vendors).

* Conduct regular property inspections, rent collection, assist in determining property goals, and generate work orders as necessary.

* Ensure efficient, cost-effective building operations, while achieving as far as possible tenant satisfaction.

Computer Aid, Inc. - Wilmington, DE

Temporary Employee

* Performed administrative duties including research, operating telephones and filing.

* Accurately processed all necessary documents and Patron information into computer system.

* Used exceptional communication skills while making phone calls to solicit donations from an extensive number of contacts.

Madeline Corp - Palisades Park, NJ

Property Management Assistant

* Supervised & managed day-to-day activity.

* Actively managed relations with residents focused on addressing their complaints in timely manner.

* Regularly inspected vacant & occupied units, constantly looking for ways to preserve and improve quality standards.

* Prepared property management reports by collecting, analyzing, and summarizing data for upper management needs.

Cliffside Park Housing Authority - Cliffside Park, NJ

Housing Management Staff

* Facilitated the duplication and compilation of materials for upper management.

* Played active role in quality control: vacant units & buildings inspection, created Work Orders if necessary.

* Ensured efficiency, quality and value of work done while preserving tenants overall comfort & satisfaction.

Bergen County Democratic Organization- Hackensack, NJ

Door-to-Door Campaigner/ Campaign Team Leader

* Promoted from door-to-door canvasser to Team Leader Position as a result of above average performance.

* As canvassing team leader I was placed in charge of training, dropping off and picking up a group of individuals in Bergen County communities to place successful advertisements and effective campaign strategies.

* Organized teams of individuals according to their strong points in order to attain the greatest amount of achievement.

* Supervise and train new and seasoned volunteers on recruitment and campaign support strategies.

* Successfully recruit new volunteers to work with the campaign.

Hollister Co - Paramus, NJ

Sales Associate

* Provided customer service through diversity awareness, communication skills, and an outgoing personality.

* Utilized skills such as multi-tasking, attention to detail, and customer focus to maintain presentation standards and a professional store environment.

PERSONAL ACHIEVEMENTS

* Received a merit scholarship to attend the University of Delaware.

* Member of the Kappa Delta Rho Fraternity, Alpha Beta Chapter,

o Elected to three consecutive terms as a member of the executive board, Kappa Delta Rho Fraternity.

References: Available Upon Request

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