Sales Customer Service

Raymond Morales

Email: *********@********.***

Address: ** *** ******

City: Belleville

State: NJ

Zip: 07017

Country: USA

Phone: 973-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Raymond Morales

30 Oak Street Belleville, NJ 07109 Home: 973-***-**** Cell: 973-***-**** ********.****@*****.***

Sale & Management

Successful manager for several years, of experiences in Sales, Purchasing Buying, Customer Service. Inventory Management, Merchandising, Staff Recruitment and Supervision. Proven ability to increase sales revenue and improve profitability through effective sales consultation, merchandising, purchasing, and inventory management. Demonstrate a high level of motivation and enthusiasm in all aspects of work. Sale marketing, business development strategic initiatives, business planning, project management, strategic partnership, business & technical requirements, revenue generation, contract negotiation relationship management, property management.

Key Skills

Business & Channel Development Sales Team Training & management Key account Manager Negotiation & Sales Cycles Forecasting & Market Analysis Vendor Relations Product Merchandising Project Management Inside Sales Profiles

Career Progression

Dish Satellite: Pine Brook/New Jersey /Inside Sales Associates/September/2012-Present

Inside Sales Associates at DISH are entertainment consultants. Successful associates require a thorough understanding of DISH products, services and technology. Through interaction with consumers the Inside Sales Associate must assess needs and recommend the right package and products to satisfy the consumer. Our Inside Sales Associates also have the opportunity to earn a substantial income through our aggressive un-capped commission plan. Primary responsibilities are described in the following categories. Respond to inbound calls - answer calls from potential consumers relating to multiple products, services and current promotions. Consumer needs assessments - through discussion with consumer, determine their needs and offer sales recommendations that meet each of those needs. Close the sale meet or exceed assigned sales goals while delivering exceptional service, consumer satisfaction and effectively conveying the value of the products. Finalize orders - ensure order entry is complete, review programming, communicate disclosures, services and price.

CVS Caremark: Hoboken, New Jersey / Store Manager/ January/2011-July/2012

Direct the daily operation of high- volume pharmacy store servicing over 1000 customers per week. Manage staff of 35 in the areas and customer services, cash management, budgeting, sales forecasting, employee relations, merchandising, promotions, and security. Steadily increase revenues through strong focus on customer service, excellent merchandising, and teamwork. Attracted new clientele to store through the development of a full-service pharmacy department. Expanded product line, increased sales and special-order purchasing by implementing specialized sales methods, such as promotional the services that the company offers.

Esposito Corporation: Executive & Co-Business Owner/July/2008-November/2010

High value five laundry mates, Two Restaurants, Three Building Projects, including handling all transaction and decision makers. Effective in pre-qualifying new lease application and collecting rents in a timely fashion. Skills include, minor repairs, simple plumbing, light electrical, painting, landscaping, string maintenance and clean up experiences. Expert bookkeeping abilities. Experienced management and maintenance of various houses and complexes. Resourceful and innovation in problem solving: adapt quickly to a challenge. Strong prioritization, delegation, and planning skills. Relates warmly to diverse individual at all levels, respectful yet assertive communication style. Extensive business background in general management customer services and support and subcontractor supervision.

Walgreens Corporation: Store Manager & Emerge Leader/ October/1992-June/2008

Manage daily operations from 4 million-14million locations increase value by 1-2 percent per location. Decrease shrink by following all company policies; increase the profitability by working with vendors and the distribution center of the company on closed out deals. Coordinated training and teamwork with managers and merchants in the 25 stores. Replace supervisor in her/his absence, work closely with the pharmacist to increase sales and prescription counts, by marketing the store within the community.

Kids Places: Brooklyn, New York: Store Manager June/1987-October/1992

In charge of a three floor operation, including payroll and cash management. Focus on increase sales and increasing profit while training employees in different areas of the store. Maintain in stock by working with owner and vendors, in addition to setting seasonal merchandise within the store. The value 2 million incomes with 45 employees and any given time.

Education

Kaplan University AAS Management & Leadership Minor Information technology

Attending University Of Phoenix for BA Management

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