Roberta OHara

Email: abpxls@r.postjobfree.com

Address: *** **** ** ***** **

City: St. Augustine

State: FL

Zip: 32092

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $24,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Roberta O`Hara

360 Edge of Woods Road St. Augustine, FL 32092 904-***-**** abpxls@r.postjobfree.com

Professional Profile

Enthusiastic, forward-thinking administrative support professional with 20+ years of secretarial/administrative experience including 10 years at the executive level. Specializing in making busy offices run smoothly and efficiently by serving as an effective gatekeeper; professionally and courteously answering busy multi-line phones; preparing well-researched and accurate documents; performing data input and database management; managing busy calendars; and efficiently handling daily office tasks. Organized and deadline conscious; equally comfortable dealing with executives, staff, customers and vendors at all levels.

Key Strengths

Multi-line Phone Systems Data Entry & Database Management Event & Activity Management Customer Service & Support Meeting Planning & Scheduling Calendar Management Budget Monitoring Confidentiality Staff Supervision Purchasing Vendor Relations Type 60 WPM Microsoft Office Suite: Word, Excel, PowerPoint, Publisher and Outlook

Selected Accomplishments

Served as driving force from alpha phase to final release on several major projects.

* Spearheaded the transition from a brick and mortar college bookstore to a virtual bookstore; committee selection, plan development, requests for proposals, bidder presentations and contract award, implementation and follow up. Transition resulted in streamlining textbook ordering process and reducing man hours by 40 hours per week.

* Administered all aspects of 1,500+ attendee annual college open house. Developed logistical plan for set-up, marketing and promotion, technology and foodservice requirements. Coordinated staff and volunteer assignments at multiple locations across campus.

* Headed up an exporting project which included learning U.S. Customs Laws as well as foreign Customs Laws for exporting food products into 13 countries located in Europe, the Middle East and the Caribbean as well as organizing, documenting, and implementing order processing and Customer Service for the Company`s export division.

Professional Experience

ST. JOHNS RIVER STATE COLLEGE, St. Augustine, FL (May 2011-September 2012)

Secretary III

Provided a full range of secretarial support services for the Allied Health Department dean, four program directors and faculty members. Served as receptionist and first point of contact for the Health Sciences building. Answered multiple phone lines, directed callers and assisted customers. Composed and typed correspondence, memos and documents, compiled information and produced reports. Created spreadsheets for data entry and database management. Maintained calendars; coordinating extensive appointments, meetings, and travel. Performed faculty credentialing, faculty recommendations, schedule building and payroll certification. Transcribed meeting minutes, managed department budget, processed requisitions for purchasing, check requests and invoice payments. Performed general office duties to include, but not limited to purchasing, copying, scanning, faxing, filing and handling incoming/outgoing mail.

* Improved office efficiency and customer service; devised and implemented a more efficient filing system, decreasing filing time by 65%, providing faster access to files and decreasing wait time for requested materials.

* Created an inventory database to track equipment and disposable teaching materials and supplies, ensuring

timely ordering and eliminating costly delays for both students and faculty.

* Eliminated over crowded filing cabinets by organizing and scanning student files into folders located on a

secure server. This allowed secure, fast access to student files while remaining in compliance with record retention guidelines.

* Simultaneously managed five projects: the annual budget proposal; catalog and web changes for multiple programs; student handbook revisions; fall class schedule; and sourcing products, soliciting quotes and purchasing equipment and supplies for

a new Emergency Medical Technician program. All projects were successfully completed and submitted ahead of deadlines.

* Consistently praised by supervisors for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and collaborative attitude. Recognized on employee performance evaluation for exceeding expectations in these and other areas.

ST. JOHNS COUNTY HEALTH DEPARTMENT, St. Augustine FL (October 2010-May 2011)

Interview Clerk - Schedules and Appointments

Responsible for a multi-line, inbound call center. Scheduled customer appointments for 5 clinics, verified insurance and patient eligibility for services, and entered customer information into department database.

* Provided high volume customer service for a busy call center, routinely scheduling 100+ appointments each day.

* Recognized on employee performance evaluation for building internal relationships at all levels, and providing outstanding customer service. - The impact has been immediate... grasping and making the schedules and appointments process her own...works extremely well with others...able to communicate at any level making her a most valuable asset... proactively approaches every situation; ensuring the best possible solution and customer needs are met.-

EMPLOYMENT GAP (July 2010 - October 2010)

Job Seeker

Relocated to St. Augustine and was seeking employment.

NORTH FLORIDA COMMUNITY COLLEGE, Madison, FL (July 2004 - July 2010)

North Florida Community College, Madison FL

Director of Student Services (July 2007-July 2010)

Coordinator for Student Life (July 2005-July 2007)

Staff Assistant (July 2004-July 2005)

Promoted to Director of Student Services, assumed administrative responsibilities to include overseeing and coordinating efforts of staff engaged in the day to day operation of the campus bookstore, food services, student center, and advising center.

* Spearheaded the transition from a brick and mortar bookstore to a virtual bookstore; streamlining textbook ordering process and reducing man hours by 40 hours per week.

* Administered all aspects of 1,500+ attendee annual college open house. Developed logistical plan for set-up, technology, and foodservice requirements. Coordinated staff and volunteer assignments at multiple locations across campus.

* Created New Student Orientation Handbook to guide students through the first year of college.

* Designed college`s first online New Student Orientation in collaboration with publications and web services departments.

* Created and administered student survey to determine customer satisfaction with food services to include menu, prices, service, dining area and suggestions for improvement. As a result of the survey new menu items were added, prices adjusted without reduction in profits, more seating was made available in dining area.

* Attended monthly Board of Trustees meeting and provided updates on events and activities within student services.

* Served as a Core Member of the College and University Behavioral Intervention Team (C.U.B.I.T.).

* Planned and supervised the setup of a centralized student advising center including purchasing computers, printer, furniture, and commissioning a graphic artist to paint wall murals.

* Managed $500,000 student services budget.

* Recognized on employee performance evaluation for organization and initiative, very organized and detail oriented...very much a team player...very professional in carrying out her duties...very competent and knowledgeable of her job...produces a tremendous amount of work at the highest quality...a joy to work with...would be hard pressed to find a harder worker...her sincere dedication is evident in her work..-

Promoted to Coordinator for Student Life, assumed administrative responsibility for all aspects of Student Life to include the Student Center, advising, class registration, student clubs and organizations, workshops, career fairs and new student orientations.

* Planned and conducted five new student orientations each year; three on-site and two off-site including: agenda planning, coordinating staff and presenters, contacting new students, preparing presentation materials, arranging foodservice and technology, securing off-site locations and coordinating transportation.

* Organized two student career fairs, two health fairs, and two entertainment events each year, and two student career development workshops each semester.

* Created Student Activities Procedure Manual to provide guidance for student clubs and faculty club advisors.

* Revamped student handbook to achieve similarity in content with other state colleges.

* Created Student Center Usage Policy and Agreement in cooperation with college legal counsel.

* Served on the Student Activities Budget Committee and College Counsel.

* Recognized on employee performance evaluation for adaptability, organization and collaborative attitude. -Excellent employee...a real asset to the department. Sets high standards and works well with all levels

As Staff Assistant, assumed a newly created position. Provided full range of secretarial support services to the Director of Student Services, Athletic Director, and the Coordinator for College Life. Served as receptionist and first point of contact for the Student Center. Answered multiple phone lines, directed callers and assisted customers. Typed correspondence, memos and documents, compiled information and produced reports. Created spreadsheets for data entry and database management. Monitored department budget, processed requisitions for purchasing, check requests and invoice payments. Managed athletic insurance, accident reporting, athlete eligibility and athletic travel. Performed general office duties to include, but not limited to purchasing, copying, scanning, faxing, filing and handling incoming/outgoing mail.

* First probationary employee ever selected as Employee of the Month (November 2004). Recognized for exceptional performance of job responsibilities.

* Initiated effort to renovate the Student Center utilizing $10,000 unspent student activity fees to accomplish goal.

* Tackled the organization of a new office; ordered furniture, arranged computer and phone set up, stocked supply cabinet, set up online and paper filing systems, set up databases, and developed an office procedure manual.

* Successfully managed athletic insurance, accident reporting, athlete eligibility, and all aspects of athletic travel for four athletic teams, athletic director, four head coaches and four assistant coaches; allowing coaches more time for coaching and recruiting.

* Recognized on employee performance evaluation for consistently performing at a high level of competency in all areas evaluated. great attitude and excellent work ethic...is instrumental in keeping the department on task.-

VALDOSTA STATE UNIVERSITY, Valdosta GA (January 1999-July 2004)

Assistant Registrar (July 2000-April 2002 and July 2002-July 2004)

Administrative Assistant (January 2000-July 2000)

Department Secretary (January 1999-January 2000)

As Assistant Registrar, reassumed administrative responsibilities as reflected in the position entry July 2000-April 2002.

EMPLOYMENT GAP (April 2002-July 2002)

Primary Care Provider

I resigned the assistant registrar position in April 2002 to become the primary care provider for a terminally ill family member. After their passing, I returned to work in July of 2002.

Promoted to Assistant Registrar, assumed administrative responsibilities to include auditing all graduate and undergraduate applications for graduation, counseling students and resolving graduation issues, and training/supervising support staff and student assistants. Monitored and submitted career staff timesheets and leave sheets.

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* Created an advisor reference guide to assist faculty when advising students; providing the advisors with useful information and recommendations to identify and resolve potential barriers to graduation before the student`s senior year.

* Consolidated functions while maintaining efficiency levels in graduation office by identifying redundancies, and reorganizing workloads.

* Selected to serve on the development committee for a new customer service training program -Partners for Campus Excellence-.

* Served on the Calendar Committee, responsible for developing academic calendars for the University in accordance with State guidelines.

* Recognized on employee performance evaluation continually exceeding job requirements and carrying great workload with high energy and professionalism...maintained excellence in the graduation auditing process...excellent rapport with faculty, staff, students, and coworkers

* Awarded Certificate of Accomplishment in recognition of building internal relations and promoting service excellence.

As Administrative Assistant, provided a full range of secretarial and administrative support to the Registrar and two Associate Registrars. Served as receptionist and first point of contact for the Registrar`s Office. Answered multiple phone lines, directed callers and assisted customers. Composed and typed correspondence, memos and documents, compiled information and produced reports. Created databases for data entry and database management. Managed calendars, coordinated extensive appointments, meetings and travel. Processed military waivers and residency petitions. Managed department budget, processed requisitions for purchasing, check requests and invoice payments. Created spreadsheets for data entry and database management. Performed general office duties to include, but not limited to purchasing, copying, scanning, faxing, filing and handling incoming/outgoing mail.

* Served as office manager, oversaw and coordinated the efforts of five front office staff.

* Provided eligible, out-of-state students with the opportunity to take classes at the in-state tuition rate by accurate and timely processing of military waivers and residency petitions.

* Reorganized file management system to increase efficiency and productivity. Utilized color coding for rapid location of files.

* Recognized on performance evaluation for positive attitude and excellent communication skills in person and on the phone.

* Promoted after six months in the role.

As Department Secretary, provided a full range of secretarial support services to the Department Head of Early Childhood and Reading Education, and 24 full-time faculty. Served as receptionist and first point of contact for the Early Childhood Department. Answered multiple phone lines, directed callers and assisted customers. Typed correspondence, memos and documents, compiled information and produced reports. Maintained department head`s calendar; coordinating extensive appointments, meetings and travel. Monitored department budget and performed purchasing. Trained and supervised student workers. Performed general office duties to include, but not limited to purchasing, copying, scanning, faxing, filing and handling incoming/outgoing mail.

* Insured smooth operation of department by providing excellent customer service on the phone, in person, and email to visitors and 500+ Early Childhood and Reading Education students, addressing and resolving issues not requiring department head`s attention.

* Trained and supervised student assistants and created a student employee handbook to serve as a guide for student workers.

* Collaborated with Instructional Technology to develop a web page for off campus Early Childhood programs.

* Recognized by supervisor for initiative, -Most people can be taught to `do the job` but few have the abilities to go beyond the required duties to enhance the workplace environment and contribute to progress of the program. Ms. O`Hara has these abilities-.

JOSEPH FOODSERVICE, INC., Valdosta GA (small corporation

Executive Assistant to the President & CEO

Provided full administrative and confidential secretarial support to the President & CEO. Also provided confidential administrative support to the Vice President and Export Sales Director as needed. Simultaneously served as office manager and export administration specialist. Trained and supervised 4 export clerks.

* Learned US Customs Laws as well as foreign Customs Laws for exporting food products into 13 countries located in Europe, the Middle East and the Caribbean.

* Spearheaded exporting project as well as organized, documented, and implemented order processing and Customer Service for the Company`s export division. -This project was extremely important to the success of the company`s export program, and as customary, Roberta`s work product was excellent.- Gregory L. Joseph, President & CEO

Education

Bachelor of Science - Education, 1985

VALDOSTA STATE UNIVERSITY, Valdosta, GA

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