Sales Project Manager

Robert Sarno

Email: *********@********.***

Address: ** ***** ******

City: Braintree

State: MA

Zip: 02184

Country: USA

Phone: 781-***-****

Skill Level: Management

Salary Range: $125,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert A. Sarno Jr.

16 Acorn Circle

Braintree, MA 02184

781-***-**** Home *********@********.*** Mobile 781-***-****

CUSTOMER SERVICES MANAGER AND SALES EXECUTIVE

Resourceful customer services manager and high tech sales executive with proven experience achieving results through global business management, strategic planning, strategic partnerships and budget/expense management. Established track record of delivering top line revenue and value to the customer through creative service delivery models and exceptional relationship management.

SKILLS PROFILE

Strategic Planning

Team Building

Revenue Growth

Project Management

CRM Expertise

Business Analytics

Content Management

Customer-Relations

Monarch Reporting

EMPLOYMENT HISTORY

Datawatch Corporation (formerly ClearStory Systems Inc.), Chelmsford, MA 2006 - 2012

A publicly traded business analytics and content management software company with $20 million annual revenue globally.

Vice President World Wide Services and Support (2007 - 2012)

Responsible for Management of Professional Services and Software Support Teams World Wide.

Servicing multi-million dollar companies such as United Health Group (UHG), Empire Blue Cross/Blue Shield, Harvard Pilgrim Health Care, ING

Managed a $1.75 million budget, nineteen full-time team members (FTE`s).

Consistently lowered expenses on a year to year basis by 5%.

Grew Professional Services business 10% by extending services to include version upgrades.

Accountable for increasing Professional Services revenue 10% since taking role.

Successfully Implemented consultancy -Proposal Scope- in the context of major software deals.

Cultivated and maintained key partnerships including Unisys USA, Unisys UK, Ricoh Netherlands, and Xerox UK that directly led to increased services sales.

Re-Organized the support organization into a responsive, service driven, customer focused organization resulting in a more than 90% reduction in hold time in one year.

Provided leadership for a multi-location Support and Customer Service infrastructure directing four teams in the US, UK, Sydney, & Manila.

Responsible for 2,250+ customers worldwide.

Liable for retaining $3+ million in maintenance renewals worldwide.

Director of North American Sales - Financial Services (2006 - 2007)

Hired and trained five Account Executives.

Accountable for $850 thousand annual budget.

Liable for increasing Financial Services Sales 2.5%.

Guided and motivated sales force through hands-on leadership and supervision.

Conducted field sales analysis to determine status of account activity.

Monitored sales performance by region and person, ensuring all goals attained.

ClearStory Systems Inc., Westboro, MA 1997 - 2006

A publicly traded content management software company with $12 million annual revenue globally.

General Manager BDS (Business Document Server) Product Suite (2003 - 2006)

Managed a $5 million annual budget, 14 full-time team members (FTE`s) through-out the BDS organization.

Responsibilities included Professional Services, Software Support, Product Development, & Sales.

Increased Sales 5% and Services 15% through targeted upgrade campaigns.

Reduced expenses of BDS division by 20% over two year period.

Targeted Strategic Vendors for partnering.

Retained 95% of customers over two year period.

Kept scheduled releases on time and within budget.

Director Customer Relations (2001 - 2003)

Built Software Support Organization of 14 persons.

Responsible for support of 300+ customers.

Achieved 90% customer retention over a two year period.

Developed Strategic Account Management Plan to increase company visibility.

Involved with Product Development in detailing enhancements to the products.

Robert A. Sarno Jr. pg. 2 *********@********.***

Senior Project Manager (1997 - 2001)

Responsible for five to seven concurrent projects averaging $75k in services revenue and $150k

in product revenue.

Plan, organize, track, manage tasks, and resources through Microsoft Project.

Managed Project Plans for multiple projects, updating activities, and following up with

client/vendors.

Responsible for drawing up Statements of Work and customer infrastructure design for

implementations.

Keep clients/vendors up to date on progress and success of projects.

Consistently met all timelines on projects.

EDUCATION

Associates Degree, Accounting

Bay State College, Boston MA

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