Customer Service Manager
Resume:
Danny Granger
Email: *********@********.***
Address: **** * ***** **
City: Alexandria
State: IN
Zip: 46001
Country: USA
Phone: 765-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DANNY.W. GRANGER
1318 N CANAL ST ALEXANDRIA, IN 46001
Cell 765-***-****
*********@********.***
12/03/2012
Qualities: I am very dedicated to my work, as I have worked many times past my shift to insure a driver is repaired or a load is delivered on time.
I am responsible, able to work in a fast paced environment and able to communicate with customers in a Professional manner.
Eagle Battery
3720 S Hoyt Ave
Muncie,In 47302
Laid off due to lack of work. 11/23/12
Because I was still on probation when I was laid off
My job was terminated.
Carter Express Trucking Co.
4020 w 73rd street
Anderson, In
3-19-12 to current 9/27/2012
Reason for leaving: I needed a day shift job.
3rd Shift Dispatcher
$14.00/hour
Duties: perform various tasks related to the dispatching drivers
Monitoring current runs and computer work as needed.
GERDAU AMERISTEEL
1810 S MACEDONIA AVENUE
MUNCIE, IN 47302
Reason for leaving: Looking for job with less stress. For a Work load that is steady throughout the year.
10-4-04 TO 3-16-12
Salary $45,000 /year
Gerdau Ameristeel is the 2nd largest steel company in North America.
We receive rebar steel from our Mills and we then cut it and fabricate it
And ship the steel to various jobsite.
We are very big with D.O.T. highway work and also many Commercial Projects.
QUALITIES; I am very dedicated to my work and I have not missed
A day of work due to illness in 21 years.
I have a perfect attendance record at Gerdau and I am not afraid to work over time if needed.
I started as the Shipping Supervisor and on 3-1-07 I was
Promoted to The Customer Service Rep.
Duties:
Schedule and organize various loads of rebar steel to deliver
To various jobsite Indiana and the surrounding states.
Schedule the Fabrication shop to insure on time deliveries.
Communicate with the customers and or the various detailers
To insure correct rebar steel is delivered when needed.
Negotiate freight rates with the various trucking companies
And approve rates on a daily basis.
I also do the Bills of lading on a daily basis.
I also monitor the Certification process on a daily basis
To insure the various Contractors receive their certifications,
Need by the various State D.O.T.S.
I also do a mid month report for the remaining sales
Expected for the month.
10-2-04
Qualities: I am very dedicated to my work, as I have worked many times past my shift to insure a driver is repaired or a load is delivered on time.
I am responsible, able to work in a fast paced environment and able to communicate with customers in a Professional manner.
Carter Express 7-12-02 to current Salary $632.50 per week
Anderson, In
I have worked my way up to General Freight Supervisor in 3 months.
I am now Team Leader in charge of Region 2.
Duties: Schedule pickups and deliveries of 65 loads per day utilizing 75 to 85 drivers. Customer service, meeting requirements of the 3rd party logistics companies Problem solving Computer work, Degamma Trucking System. Monitoring on time delivery in a Just In Time Delivery program Familiarity with Carters vast Milk Run system and cross docking operation. Data entry via phone and satellite messages
Qualities:
Dependability, I have not missed a day of work due to illness in over 11 years.
I have led Carters Dispatchers in the Legs Confirmed report for the last 5 months.
I have worked 6 days a week for last 6 months because my Region requires the extra day to insure on time deliveries.
Loyalty: I believe in giving 110% at my job and checking the details and looking for problem areas.
Ability to get along with Drivers, Customers and co-workers.
Honesty: I feel that honesty is my best attribute.
Liquid Transport 7-2-02 to 7-12-02 salary $33,000 per year.
Indianapolis, In Dispatcher
RTL Transportation 4-6-98 to 3-25-02 Salary $33,000 per year.
4969 South 600 East
Gas City, In. 46953
RTL is a leading carrier for the Auto Industry with over 100 drivers operating in the Midwestern and Eastern states with Domiciles in Morristown, TN Strasburg, VA and Butler, in.
I had worked my way up from 3rd shift DISPATCHER TO Head Dispatcher-Asst Manager in less than 1 year. I also manage the Terminal when the Manager is ill or on vacation. I have not missed a workday in the past 8 years.
Duties: Schedule pick-ups and deliveries of 270 loads per week involving Just-in Time freight for the Auto industry utilizing 111 drivers. Customer Service Supervise 2nd and 3rd shift employees duties. Internet Services (update various routes) Comdata (Cash and Fueling and equipment repair.) Computer Work TTS and Innovative Trucking Systems Also literate in Excel and Word and Fed-X Internet sites. Assist Manager in hiring drivers. Problem solving Monitor Logs insuring RTL safe driving Procedures Monitor Terminal on a rotating weekend basis.
Reason for change: I was in a dead -end job with no room for advancement and Company restricts salary increases or bonuses.
Doughty Excavating 11-2-97 to 3-30-98
I worked here on Genera labor till I found a better job.
Fibrex Inc. 3-30-92 to 11-1-97
Salary $32,000 per year. Fibrex was an Insulation Supplier to the Modular Home Industry till it was sold to Sloss Industries in 1997
I worked my way up from Bagger Operator to Shipping and ReceivingManager in less than 2 years.
Duties: Schedule pick-ups and deliveries of 60 loads per week utilizing various different companies with the get the driver home theory Schedule the production and loading schedule for 60 employees in a Union environment. Customer Service Quality Assurance Inventory Control I also served as a Production Foreman when needed and for the last year I performed both day shift Production Foreman and Shipping Supervisor. I was able to implement several plans to improve Production in the Plant and also the Warehouse Dept. Cut the cost of drop trailer charges by purchasing16 Company trailers using independent drivers to deliver. Set up a Production and Loading Schedule that allowed loading of 60 trailers per week on a 24-hour schedule that the Union accepted, eliminating 90% of the overtime previously used. Using the Get the Driver home Theory reduced shipping costs by 25% and assured on time delivery to our customers. I worked with the Railroad and implemented a check up plan to insure on time delivery to our Canadian Customers.
When Sloss Industries purchased Fibrex I was laid off in a Downsizing move.
Speedway Mini Marts 6-1-91 to 12-12-92
I worked here as a part-time clerk while attending Purdue University
Alexandria School corp. 1-1-91 to 1-11-93
I worked here as a part time Janitor, Custodian for the schools in the system.
Emge Packing Company 9-6-73 to 11-1-90
Custodian
Beef Boner
Warehouse
Forklift Driver
I worked here at various jobs in a Union Shop; I also served as a Union Steward for 12 years.
When Excel purchased Emge in 1990 I was laid off.
Imperial Oil 2-12-74 to 1-28-81
I worked here as an Asst. Mgr while working full time at Emges
Education:
Attended Purdue University Anderson Campus 1991, 1992 Computer Science
Degree VCR Repair Foley Belsaw Institute 1997
Ivy Tech Excel classes Sept 1998
IHSAA Sports official 1990 to Current
President Alexandria Babe Ruth 2001,2002,2003,2004
Personal References:
Camille Catillar 765-***-****
Jake Garrett 765-***-****
Mike Thomas 765-***-****
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