Manager Customer Service

Peter Raber

Email: *********@********.***

Address: ** ******* **

City: Colchester

State: CT

Zip: 06415

Country: USA

Phone: 860-***-****

Skill Level: Senior

Salary Range: $110,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PETER RABER

77 Colburn Drive

Colchester, CT 06415

860-***-**** cell: 860-***-****

*********@********.***

HIGHLIGHTS OF QUALIFICATIONS

Established and currently operates a successful typesetting company with an offshore component for 9+ years

Strong Technical and Analytical Skills

Excellent Communication Skills

Ability to Solve Problems Quickly and Effectively

Qualified to Manage a Large Group of Individuals and Produce Results

WORK HISTORY

Avery Publishing Solutions (November 2002-Current)

Own and operate an offshore typesetting company consisting of over 50 employees. Responsible for the daily operation of the business, troubleshooting problems, dealing directly with clients and addressing any concerns they may have, weekly invoicing, and financing the business.

Techbooks (October 2001-November 2002)

Continued in the same role as at Composition Services Group once that company was acquired by Techbooks. Dealt with a multitude of clients from the financial field and coordinated testing and developmental projects with clients such as RR Donnelley, Bowne, Merrill and Allied Printing.

Composition Services Group (April 2000-October 2001)

Production Manager/Client Coordinator for a start-up company in the financial typesetting industry. Priorities included managing workflow and employees as well as promoting aspects of the business to clients and potential clients.

Winthrop Printing (May 1999-April 2000)

3rd shift Manager in charge of employees and work production. Conferred with clients and assured product quality.

Daniels Printing (March 1997-May 1999)

Bowne of Boston (December 1995-March 1997)

Proofread financial reports/prospectuses for a financial typesetting company. Also, proofread commercial work such as direct mail advertisements, pamphlets and brochures at Daniels.

List of functions include: Proofread typed, scanned and disk formatted reports and made any necessary corrections to clients finished product. Proofread desktop publishing files, dyluxes, waterproofs and digitally imposed files and verified that they met clients needs. Proofread EDGAR documents specifically for SEC filings and ensured that they were within SEC guidelines. Coordinated with typesetters, art department, composition manager, and customer service representatives to guarantee quality product for clients.

Peirce Graphic Services (April 1994-October 1995): Production Manager/proofreader for a typesetting company. Effectively coordinated the creation of numerous medical journals and newsletters, medical books and university textbooks. Responsible for 80 to 100 books and journals at any given time.

List of functions included: Proofreader Manager: Oversaw the manufacturing of books from inception to conclusion. Directed, taught, supervised and assigned specific books to three in-house proofreaders. Freelance Coordinator: Trained/supervised a group of eight freelance proofreaders and managed their work assignments. Evening Supervisor: Managed individuals on second shift. Head Proofreader: Measured/corrected sample pages (examples of specifications for a job received from the client). Proofread the companys generated copy of the clients manuscript for accuracy. Checked art/photos for proper size and placement. Identified mistakes made by the company and made sure they were corrected. Inspected corrections sent in and returned them for client approval. Examined the final product (film, negatives, electronic files) and shipped it to the client/printer. Client Relations: Initiated verbal/written correspondence with clients. Answered/ asked questions, identified problems, and suggested solutions for their work. Shipping Coordinator: Approved and delivered master/final proofs to clients.

EDUCATION

B.A., Communications, Florida Atlantic University, 1993 (3.6/4.0 GPA)

Contact this candidate