Service Representative High School

Confidential User

Email: ********@***********.***

Address:

City: Stockton

State: CA

Zip: 95206

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

PROFFESIONAL PROFILE To obtain a position, within your facility, allowing me the opportunity to utilize my experience, positive attitude and communications skills. I am a t eam-oriented Patient Service Representative who enjoys working independently with minimal supervision Hold a strong track record of establishing solid relationships with clients, co-workers, administration and local agencies. I'm a natural communicator with strong motivational skills. I am highly competitive and a self-starter, organized, disciplined and goal oriented. Patients are amongst one of my top priorities.

Educational Background:

High School Dipolma from San Joaquin Delta College, Stockton CA 1/2001 to 1/2012 (General Studies)

High School Dipolma from San Joaquin Delta College, Stockton CA 1/2001 to 12/2012

Job History / Details:

Professional Summary

PROFFESIONAL PROFILE

To obtain a position, within your facility, allowing me the opportunity to utilize my experience, positive attitude and communications skills. I am a team-oriented Patient Service Representative who enjoys working independently with minimal supervision Hold a strong track record of establishing solid relationships with clients, co-workers, administration and local agencies.I'm a natural communicator with strong motivational skills. I am highly competitive and a self-starter, organized, disciplined and goal oriented. Patients are amongst one of my top priorities.

Skill Highlights

Fluent Bilingual Spanish Speaker/Writer

CPR Certified

Windows 98/2000/2007/XP/NT, Microsoft Office 97

Suicide risk assessment

Mental Health Evaluations

Physical Assessment Evaluation

Professional Experience

October 2006 to January 2012

San Joaquin County Behavioral Health Services Stockton, Ca

Patient Service Representative

Maintain a specific group of mentally ill patient's accounts to determine a patient's eligibility for payment options.

Made sure that all material needed to bill a third party carrier and patient payment agreement are sufficient to assure resolution of each account and establish prior to transfer to Patient Billing Section.

Typical duties include interviewing patients and relatives or guardians to obtain pre-admission information; admit patients by completing appropriate forms and procedures.

Conduct a financial evaluation of each patient to determine ability to meet financial obligations; based upon financial evaluation.

Determine if patient has linkage to Medi-cal/Medicaid and assist them in completing a Medi-Cal or Social Security application.

Evaluate and verify insurance coverage and complete insurance forms, maintain contact with admitted patients to monitor insurance coverage in order to assure that patients are transferred to appropriate programs when financial need arises.

Charted and recorded information in client files.

Tracked client movement on and off the unit by documenting times and destinations of clients.

Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.

Quickly responded to crisis situations when severe mental health and behavioral issues arose.

Efficiently gathered information from families and social services agencies to inform development of treatment plans.

Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.

Collaborated closely with treatment team to appropriately coordinate client care services.

Interacted with clinical staff and external resources such as school or community personnel.Referred clients to other programs and community agencies to enhance treatment processes.

Evaluated patients for psychiatric services and psychotropic medications.

Education and Training

2012 San Joaquin Delta College Stockton, Ca

Associate of Arts General Studies

2012 San Joaquin Delta College Stockton, Ca

Certificate Psychiatric Technician

Summer/Spring/Fall Intern, Jan 2012 to Dec 2012

Wagner Heights Nursing Care Home

San Joaquin County General Hospital

Activity Center for the Developmental Disabled

Central Valley Training Center for the Developmental Disabled

United Cerebral Palsy for the Developmental Disabled

San Joaquin County Behavioral Health Services

San Joaquin County Jail

Crestwood Manor for Mental Health Disabilities

St. Joseph's Behavioral Health Services

Grant House Recovery Home

Mourfield Recovery Home

Bright House Recovery Home

Accomplishments

Dean's List - Fall 2011-Spring 2012

Honor Student Spring 2012

Current GPA- 4.0

Perfect Attendance during Psychiatric Technician Program

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