Customer Service Manager

Colette Denice Stanley

Email: ********@***************.***

Address:

City: Bermuda Dunes

State: CA

Zip: 92203

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual to fine dining restaurants. Desire a full-time, long term position, which will utilize my skills, creative ideas and allows for personal growth and career advancement.

Educational Background:

High School Dipolma from Univ of Washington, West Seattle WA 1/2001 to 3/1986 (Business Administration)

Job History / Details:

Professional Profile

Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual to fine dining restaurants. Desire a full-time, long term position, which will utilize my skills, creative ideas and allows for personal growth and career advancement.

Highlights

10 years in customer service industry

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

Managed funds /bank deposits /payroll oversight

Trained in liquor, wine and food service

Food and beverage specialist

In-depth food and wine knowledge

High-volume dining

Upbeat, outgoing and positive

Employee training and development

Coordinated group events/ planning, scheduling and supervision

Experience

October 2009 to June 2012

The Homestead Restaurant La Quinta, CA

Assistant Manager, Server

Lead Server with responsibility for overseeing opening/closing duties. Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Scheduled and directed staff in daily work assignments to maximize productivity. Interviewed, trained as well as mentoring new servers with menu items, company policies and procedures.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

October 2006 to July 2009

Chef George's Restaurant Bermuda Dunes, Ca

Server, Hostess, Busser

Full service employee, greet and seat customers, handle cash and all transactions, take orders, and serve customers in a very fast paced, detail oriented environment, (with no bussers/hostess/bartender-we were completely self-sufficient in our duties, in addition to clean-up and closing duties).

April 2003 to October 2006

Romitti's Bistro Bermuda Dunes, CA

Hostess, Cocktail Server, Bartender

Started as hostess/cocktail server and transitioned into daytime/weekend bartender. Quickly mixed a variety of simple and complex cocktails.Responsible for basic bartending duties, controlling inventories, purchasing and all related beverage costs. Assured quality and consistency of service to a busy dining room and full bar.Set up special events and private parties. Accurately balanced cash register at all times.

Education

1986 Univ of Washington,

Associate of Science Business Administration

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