Post Job Free
Sign in

Sales Customer Service

Location:
Elmwood Park, NJ
Posted:
December 05, 2012

Contact this candidate

Resume:

Karen Boctor

Email: *********@********.***

Address: ** ****** ******

City: Elmwood Park

State: NJ

Zip: 07407

Country: USA

Phone: 201-***-****

Skill Level: Experienced

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Karen Boctor

48 Godwin Avenue, Elmwood Park, NJ 07407

201-***-****

*********@********.***

_

OBJECTIVE: To obtain a position in a corporate atmosphere where my administrative skills

can mutually benefit myself and my employer.

EDUCATION:

7/10 - 6/11 DOVER BUSINESS COLLEGE (BERKELEY) - Clifton, NJ

Diploma / Certification: Medical Billing and Coding Administration

2/95 - 9/95 DOVER BUSINESS COLLEGE - Paramus, NJ

Diploma: Medical Assistant

9/91 - 6/93 MEMORIAL JR/SR HIGH SCHOOL - Elmwood Park, NJ

Diploma: General

QUALIFICATIONS: Trained in data processing techniques using WordPerfect 6.1, Microsoft Office Professional 2010, Windows XP, Power Point & assisted in the implementation of Visual Manufacturing (ERP system) and Medinformatics (EMR system).

EXPERIENCE:

07/12 - Current J & H International, Ltd., Pine Brook, NJ - Administrative Assistant

Assistant to CEO and COO maintain detailed and deadline oriented calendar and customer profiles. Updated information and compliance files and maintain legal files (patents, trademarks) and contractual administration.

Interact with international and domestic carriers on insurance claims. Administrator for retail customer websites and communicated with customers, vendors and sales representatives. Coordinator of trade shows and handle specific/detailed travel arrangements, accounts receivable research and follow-up, research for special projects and supported additional staff when needed.

08/11 - 07/12 Center for Orthopedics, West Orange, NJ - Billing/Claims Representative

Obtained fee schedules for multiple insurance companies, followed up on denied claims, answered phones and spoke with patients face to face

Troubleshoot any electronic claims which have been rejected and any surgeries which were coded incorrectly, flagged any errors performed on submitted claims and maintained logs for practice administrator

Called insurance companies to clean up on claims which were coded or submitted incorrectly, reviewed operative reports and completed special project from the practice administrator

Obtained suffix from insurance companies for specialists and addressed issues which needed immediate attention

12/08 - 7/09 A & M Maintenance, L.L.C., Rockaway, NJ - Office Manager/Company Coordinator

Assistant to President and Director of Operations answered phones, maintained accounts payable, accounts receivable and payroll. Scheduled all jobs with a number of different crews for janitorial, restoration and landscaping companies. Handle all correspondence with customers, prepared quotes, billing and collections.

Maintained health, liability, workers comp and auto insurance policies.

1/04 - 12/08 Photonic Products Group, Inc. (INRAD, Inc.), Northvale, NJ - Customer Service Administrator

Assistant to V.P. of Sales & Marketing and supported the sales team, liaison between all customers and PPGI (quality/manufacturing departments) and coordinated all trade shows. Handled all phone inquiries, maintained and updated inventory of office supplies and handled shipping and assisted other departments when needed. Generated quotes using ERP system, maintained quote log, followed up on quotes weekly.

Reviewed all purchase orders and contracts in detail to ensure compliance with quality assurance procedures and generated sales orders for production. Processed milestone payments for larger contracts and obtained all export licenses using D-Trade for international orders of controlled commodities.

Prepared and reconciled month end in sales reports. Maintained booking/forecast report and reported quarterly figures. Scheduled and met with manufacturing team weekly to update customer backlog. Worked very closely with our sister company in regards to ERP system, all correspondence and troubleshooting.

1/00 - 5/03 Production Control/Document Control/Administrative

Maintained entries of employee labor tickets by utilizing ERP system for cost analysis purposes. Proactive in troubleshooting new software, (ERP System) transferring, using and maintaining all data as well as training end users in company. Working closely with V.P. of Manufacturing and CFO, specialty projects including month end inquiries, delivery dates on all open orders, reports for on time deliveries, attending production control and sales managers meeting to obtain change status information on deliveries and production. Maintained all inventory and raw material, maintained all original documentation in regards to processes with in the company, responsible for changes on all original documentation, proofreading and distribution to all satellite books in all departments for ISO Certification. Responsible for all shipments, domestic and international, handled online shipping, customs clearance, working with government contracts, assisting customers in tracking shipments.

Responsible for billing out all shipments to customers

REFERENCES: Upon Request



Contact this candidate