Customer Service Manager

Larry Fontaine

Email: *********@********.***

Address: **** ******* *** *

City: seattle

State: WA

Zip: 98103

Country: USA

Phone: 206-***-****

Skill Level: Director

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Larry Fontaine

4107 Phinney Avenue N

Seattle, WA 98103

206-***-**** www.linkedin.com/LarryFontaine *********@********.***

SUMMARY

Driven, results orientated Regional Vice President with a proven track record of employee engagement and development, profitability, market share growth and customer service. Thorough and well rounded experience managing multiple locations, several brands, marketing, sales and strategic planning. Proven leader who creates clear expectations, consistent follow up, training and accountability that drive operational efficiencies and achieve top performance.

Talent Recruiting, Training and Development

Revenue / Market Growth and Profit Performance

Marketing, Executive Sales, Account, Vendor Relations and Customer Service

Government and Community Liaison

Strategic Planning and Communication

Organizational Leadership and Development

Profit / Loss Analysis and Responsibilities

Professional Experience

Enterprise Holdings, Seattle, WA 1990 - 2011

Formerly Enterprise Rent a Car

Regional Vice President

2002 - 2011

Managed multiple locations and brands throughout WA State. Managed sales, marketing, finance, human resources, recruiting, facilities and customer service. Led a team of over 250 full time employees with annual revenues of over $100M.

Selected accomplishments

Grew market share by over 85% over the last 9+ years through consistent engagement of accounts as well as developing new opportunities.

Increased profits by over 100% over the last 9+ years through sales development, market share growth and cost control initiatives.

Maintained consistent employee retention through hands on development and engagement that resulted in and / or above average corporate retention. In addition, Region had numerous promotions to Regional, Area, Branch and Assistant Manager positions, both internally and externally of region.

Recipient of the Jack Taylor Founding Values Award in 2004, 2005, 2007 and 2010; group achieved the highest levels of performance in founding values based on the cultural compass points of Operations, Diversity, Business Ethics, Philanthropy and Environmental Conservatism. Awarded at Group level.

Awarded the Exceptional Achievement Award, EAA, in 2003, 2005, and 2008 given to officers whose Region / Group is in the top 25% of company performance; profits, growth and customer service performance.

Led Region that received Exceptional Achievement Award, EAA, in the categories of Vehicle Remarketing, Corporate Business, Business Management and Loss Control for the various departments in 2003, 2004, 2005, 2006, 2007, 2008 and 2010 for top company performance in the above mentioned departments.

Larry Fontaine Page Two

Enterprise Holdings (Continued)

Additional Enterprise Holdings experience

Regional Manager, Seattle, WA 1999 - 2002

Directed all rental locations in the Seattle metro region. Responsible for all aspects of the 35+ locations. Responsibilities included; Profitability of each location, directed sales efforts, customer service, employee hiring, training and retention as well real estate negotiations. High and consistent performance lead to promotion to Regional Vice President.

Area Rental Manager, Seattle, WA 1996 - 1999

Directed rental operations in multiple locations throughout the Washington State region. Responsible all aspects of up to 8 rental locations. Responsible for branch profitability, directed sales efforts, customer service, employee training and development. High and consistent performance lead to promotion to Regional Manager.

Branch Manager, various branches Southern CA 1992 - 1996

Directed the day-to-day operations of various branches in the Southern California Group. Responsible for all performance aspects of the branch I managed.

EDUCATION and Professional Affiliations

BS, Business Administration, with Marketing emphasis

California State Polytechnic University, Pomona, CA

Currently enrolled in the MBA program at the University of Phoenix

BBB of Washington State Board of Directors, 2007 - 2011

Urban League of Tacoma Board of Directors, 2002 - 2007

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