Customer Service Sales

Charlla Burton

Email: *********@********.***

Address: **** *. **** **.

City: Lincoln

State: NE

Zip: 68516

Country: USA

Phone: 812-***-****

Skill Level: Experienced

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Charlla Burton

2048 W. County Road 250 South

Greensburg, Indiana 47240

Dear Human Resource Manager:

I am a team player that is results oriented with a strong attention to detail. Along with over ten years of experience and increasing responsibility, I can offer your company:

* Exceptional customer service having worked in diversified areas of customer service to include inside sales, outside sales, as well as assisting sales representatives, field service technicians and working with various departments and working in a call center environment.

* I possess strong communications skills, with the ability to influence decisions positively and effectively.

* I have proven customer service skills coupled with dynamic interpersonal and time management expertise, as well as my analytical and problem solving abilities would be an asset to your company.

* I am accustomed to troubleshooting/problem solving, interaction with customers (by phone and in person), and data entry of various types.

You will notice that I am currently living in Greensburg, Indiana. However, I am looking for jobs in Lincoln, Nebraska and I am permanently looking to shift there to be closer to my Son and family. I will incur all relocation expenses, as well.

I have enclosed my resume for your review. If you would like more information, please all me at 812-***-****. I look forward to speaking with you.

Sincerely,

Charlla F. Burton

CHARLLA F. BURTON

2048 W. County Road 250 South

Greensburg, Indiana 47240

Phone: 812-***-****

Email: *********@********.***

EMPLOYMENT HISTORY:

Hill-Rom, Inc. - Batesville, Indiana 11/2009-Present

A major innovator in the medical technology field, providing medical equipment and medical devices to enhance outcomes for caregivers and their patients worldwide.

Rental Customer Service Representative/Administrative Support

Responsible for providing exceptional customer service for all rental activities as well as billing corrections for Mobile Medical Equipment and Therapy product lines. Answer internal service order completion and help desk calls as well as external customer order entry lines. Responsible for analyzing orders to determine root-cause of problems and determine how to resolve the problem, preventing billing errors. Work with Field Sales to update paging teams, maintain customer protocols ensuring correct customer billing. Maintain and monitor re-opened JDE work order complaints and TA error tables.

The Office Shop - Batesville, Indiana 8/2005 to 12/2008

Outside Sales Representative

Responsible for increasing sales of established accounts and develop new business in three counties. Counseled and guided the customer base. Worked in conjunction with accounting to ensure correct billing. Provided up-to-date information on new products, demonstrated new products and helped train customers on equipment they purchased. Provided follow up and strong customer service.

HP Products Corporation - Indianapolis, Indiana 9/2004 to 7/2005

Inside Sales Representative

Responsible for increasing sales of established accounts as well as obtain new customer base. Provide consultation and advice to better service the customer`s specific needs. Provide follow up and strong customer service. Responsible for order entry and general office duties and assisted with all departments as needed.

HP Products Corporation - Indianapolis, Indiana 6/2002 to 9/2004

Bid Coordinator

Primary objective to win the bid business with government agencies, schools, municipalities, etc., throughout the Midwest. Worked with vendors to obtain the best deviated costs for the products requested on the bid for the length of the bid. Communicated with management and sales staff on the bid process and provided all the pertinent information regarding the bid itself.

Made sure all details and requirements were achieved for the bid. Data entry for bids & pricing.

Additional Experience: Computer experience -Microsoft Word, Excel, JD Edwards business automation software, Internet

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