Customer Service High School

Roger Espinosa

Email: ********@************.***

Address:

City: Harbor City

State: CA

Zip: 90710

Country: USA

Phone: 310-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To be a valuable asset, part of the team, and embrace any challenges.

Educational Background:

High School Dipolma from University of Phoenix, Gardena CA 1/2001 to 3/2002 (Business Management)

High School Dipolma from Visayan Maritime Academy, Gardena CA 1/2001 to 12/2012

Job History / Details:

Career Overview

To be a valuable asset, part of the team, and embrace any challenges.

Core Strengths

Very well experienced in communicating and handling of customers in all levels.

LANGUAGES//English, Filipino

Work Experience

February 2011 to Current

Lufthansa German Airlines/Evergreen Los Angeles, CA

Customer Service Agent

Assisted airline passengers in arrivals and departures.

Checked-in passengers at counter with Lufthansa system (Pictures).

Worked as Bag room agent using LAX baggage system.

Lost and Found agent, worked at baggage carousel and transfer desk.

Experienced and familiar with World Tracer System.

June 2005 to April 2011

Philippine Airlines/Pacific Aviation Los Angeles, CA

Customer Service Agent

Assisted airline passengers in arrivals and departures.

Checked-in passengers at counter with Philippine Airlines system.

Worked as Bag room agent using LAX baggage system.

Lost and Found agent, worked at baggage carousel, experienced and familiar with World Tracer System.

Ramp agent coordinator, experienced in operation of Jet-bridge, monitored ramp activities such as loading and unloading of containers, fueling, and replenishment of water in the aircraft.

November 1983 to January 2002

International Rectifier El Segundo, CA

Supervisor Manufacturing (Semiconductors)

Supervision of five employees at the sample warehouse, maintained inventory levels, shipping and receiving, received and entered orders in the system, and organized monthly report to track product success.

Inside sales customer service rep, re-adjusted delayed orders by coordinating with production and updated customers of the status, received and entered orders in the system.

Returned sales coordinator, responsible for issuance of RMA, received and evaluated validity of returns, produced reports for recommendation of credit and corrective actions when necessary, organized monthly progress report.

Educational Background

2002 University of Phoenix Gardena, CA

Bachelors Degree Business Management

1975 Visayan Maritime Academy Bacolod City,

Associates Degree Marine Engineering

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