Customer Service Sales

Confidential User

Email: ********@******.***

Address:

City: Citrus heights

State: CA

Zip: 95610

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A Polished professional seeking a position in the capacity of a Service Receptionist with Performance Chevrolet bringing the following experience skills attributes.

Educational Background:

High School Dipolma from Post University, Waterbury CT 1/2001 to 1/2012 (Business - Customer Relation)

High School Dipolma from West Hills College, Waterbury CT 1/2001 to 12/2012

High School Dipolma from College of Sequoias, Waterbury CT 1/2001 to 12/2012

Job History / Details:

Career Overview

A Polished professional seeking a position in the capacity of a Service Receptionist with Performance Chevrolet bringing the following experience skills attributes.

Core Strengths

Customer service expert

Strong interpersonal skills

Superior communication skills

Effective time management

Complex problem solving

Dedicated team player

Scheduling

Planning/coordinating

Multi-line phone proficiency

Works well under pressure

Sales and marketing

Microsoft Word, Excel, PowerPoint

Superior clerical knowledge

Deadline-oriented

Excellent problem solving skills

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Top Conflict Manager 3 years in a row.

Top sale award

Professional Experience

12/4/2012 12:00:00 AM

Bastille Hanford, Ca

Daily Operation Management

3 years experience at the famous Bastille in Customer Relation oversee activities directly related to making products or providing services.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

12/4/2012 12:00:00 AM

Tory Fort'e Landscaping Hanford, Ca

Receptionist

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

File and maintain records.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Receive payment and record receipts for services.

12/4/2012 12:00:00 AM

Tulare County hospital Tulare, Ca

Health and Diet Educator

Develop and present health education and promotion programs, such as training workshops, conferences, and school or community presentations.

Develop and maintain cooperative working relationships with agencies and organizations interested in public health care.

Develop educational materials and programs for community agencies, local government, and state government.

Prepare and distribute health education materials, such as reports, bulletins, and visual aids, to address smoking, vaccines, and other public health concerns.

Supervise professional and technical staff in implementing health programs, objectives, and goals.

Document activities and record information, such as the numbers of applications completed, presentations conducted, and persons assisted.

Collaborate with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs.

Provide guidance to agencies and organizations on assessment of health education needs and on development and delivery of health education programs.

Maintain databases, mailing lists, telephone networks, and other information to facilitate the functioning of health education programs.

Design and conduct evaluations and diagnostic studies to assess the quality and performance of health education programs.

12/4/2012 12:00:00 AM

People People Hanford, Ca

Sale Representative

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

Answer customers' questions about products, prices, availability, or credit terms.

Quote prices, credit terms, or other bid specifications.

Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.

Negotiate prices or terms of sales or service agreements.

Maintain customer records, using automated systems.

Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

Prepare sales contracts for orders obtained, and submit orders for processing.

Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.

Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

12/4/2012 12:00:00 AM

Malmgren Education Citrus Heights, Ca

Home Educator

2 years of homeschooling with emphasis on special need children with Aspergers Syndrome with behavioral and emotional difficult.

Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

Enforce administration policies and rules governing students.

Discuss assigned duties with classroom teachers to coordinate instructional efforts.

Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.

Observe students' performance, and record relevant data to assess progress.

Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Organize and supervise games and other recreational activities to promote physical, mental, and social development.

Educational Background

2014 Post University Waterbury, CT

Bachelor of Science Business - Customer Relation

The ability to correctly undertake the work involved in the various professional profiles in the advertising and public relations sector.

The ability to work under professional conditions with an innovative and diligent attitude.

The ability to understand the variables in the social, political, economic and communicative contexts that affect work in advertising and public relations.

The critical and analytical ability to interpret the data to be considered in the preparation of communication strategies.

The ability to detect changes and new trends and focus the assigned professional internship accordingly.

The ability to organize and manage multidisciplinary groups and obtain the maximum benefit from them in order to resolve the communication problems under consideration.

The ability to work in a group, to clearly set out one's own ideas and to establish synergies with the other members of the working group.

The ability to conceive advertising and public relations strategies and messages.

2004 West Hills College lemoore, ca

Certificate Verbal Judo

Verbal Judo- The gentle art of Persuasion

Verbal Judo, or Tactical Communication, enables teachers to focus on the behavior of other's while maintaining their own and others safety and then use Appropriate Presence and Words to achieve a professional purpose.

Verbal Judo, like Judo itself, uses the energy of others to master situations. It contains a set of communication principles and tactics that enable the user to generate cooperation and gain voluntary compliance from others under stressful conditions. These tactics are especially useful when dealing with hostile, angry, upset, frustrated or disgruntled people.

Verbal Judo teaches a philosophy of how to look creatively at conflict, offering specific, powerful, and usable strategies to resolve tense situations. Teachers will learn to respond to situations rather than react to personal feelings. Additionally teachers will come to understand how to deal with difficult people and how to use conflict management tactics to diffuse confrontational encounters.

College of Sequoias Visalia, Ca

15 units Nutrition and Diet Therapy

Choose a food pyramid and set nutritional goals.

Identify the major nutrients, their sources, utilization and needs by the body.

Recognize nutrition fact and identify false or flawed nutrition information.

Describe changes in nutritive needs for various age and sex groups.

Define methods of nutritional assessment. Describe changes in nutritive needs for various disease conditions.

Demonstrate the ability to follow diet patterns for normal and modified diet plans

Describe calcium, vitamins and minerals and their effect on diet.

Describe the benefits of maintaining a healthy weight.

Summarize exercise routines that complement eating habits.

Summarize methods for decreasing stress and increasing energy.

Describe food allergies.

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