Customer Service Sales

Joseph (Joey) Vartanian

Email: ********@*****-*******.***

Address:

City: Chicago

State: IL

Zip: 60609

Country: USA

Phone: 312-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Operations Manager with demonstrated ability to deliver mission-critical results. Fast thinking, proactive, customer experience oriented. Creates strategic alliances with organization leaders to effectively align with and support key assets. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Educational Background:

High School Dipolma from DNA, Chicago IL 1/2001 to 1/1981 (DNA)

Job History / Details:

Professional Summary

Customer experience is always top priority. Experienced and accomplished multi-unit Food, Beverage and Hospitality Operator, directed marketing, development, and operations of high-volume, multi-million dollar venues and events. Versed in planning, operations, staffing, inventory, management, marketing, facility construction, code compliance, and community and public relations.

Highlights

Customer service and experience are top priority

Strong customer relationship builder

Talent development

Dynamic leader

Excellent marketing skills

Achieved sales goals

Ability to handle fast-paced environment

Multi-unit management

Special events coordination

Strategic planning

Mergers and acquisitions knowledge

Relationship building

Staff retention

Business operations organization

Budgeting expertise

Small business development

Extensive hospitality, food and beverage background

Operations management

Inventory control procedures

Loss prevention

Cost reduction and containment

Regulatory compliance

Store planning and design

Time management

High-volume venues

Cost analysis expert

Troubleshooting and problem solving

Policy/program development

Preventative maintenance

Facilities management

Building codes and regulations

Blueprint fluency

Venue safety and security

Security systems knowledge

Conflict resolution

Experience

July 2005 to August 2012

Lollapalooza Beverage Operations Chicago, Illinois

Operations Manager for Beverage Ops

Loss Prevention, Code Compliance, Safety and Inventory Control for the beverage contractor of the annual music festival Lollapalooza. Created control systems for the management and distribution of all beverages consumed by over 270,000 guests at the 3 day event. System included 21 points of sales and utilized a staff of over 650. Established safety procedures including T.I.P.S certification of all staff. Directed staff in the assistance of evacuation and the return of guests from the festival grounds during a mandatory weather related evacuation. Our staff received many accolades from the festival organizers.

September 2000 to November 2011

D3 Entertainment, a nightlife management company Chicago, Illinois

President/CEO/Founder

Researched market competitors and industry trends to identify potential new products and services. Created winning marketing programs and concepts to drive traffic to units. Leveraged media outlets to cover events. Formulated comprehensive business plans complete with clear and actionable sales goals and targets. Evaluated cost reduction and program improvement needs by analyzing financial data. Built relationships with key industry insiders. Monitored sales and service records and investigated discrepancies. Prepared and filed financial statements such as balance sheets and income statements. Tracked and evaluated staff performance, and handled all promotions and terminations. Identify under performing assets and create turn around plans. Managed over 150 employees across 5 locations locations.

Used skills to evaluate, acquire, create, and operate CROBAR, MAXBAR, UBERSTEIN, THE VIBE and D3 EVENTS. Created multi million dollar, high volume, multi revenue stream nightclub, restaurant and hospitality units.

CROBAR the flagship, which was already 9 years old, was taken over by D3 Entertainment in 2001. D3 redesigned the venue and ran it for another 10 years with average revenues of $5 million per year. Sold in 2011.

MAXBAR was acquired by D3 Entertainment in 2004 and was a failing local bar with numerous community issues, code violations, and a revoked liquor license. Through successful negations with the local community groups and license officials the liquor license was reinstated and the venue has been and is still going strong. Sold in 2011.

UBERSTEIN a German theme brew house was created by D3 Entertainment for a group of investors. Once it was designed built and running D3 turned over the the operation to the current owners.

THE VIBE was Chicago's premier urban nightclub managed and operated by D3 Entertainment. D3 chose not to renew its management contract after when it was time for renewal.

D3 EVENTS was a boutique event planning agency dedicated to building exclusive relations with each client and consistently exceeding expectations. Clients included Justin Timberlake, Hillary Clinton, Michael Jordan, Subaru, Las Vegas Convention Authority, Kia Motors, Kohler and many more. Events ranged from small intimate receptions to large scale 5,000 person extravaganzas.

March 1995 to September 1999

Plush Nightclub Chicago, Illinois

Owner

Developed Plush nightclub as a swank martini style bar featuring swing dancing and a supper club feel. Sold in 1999

July 1994 to April 1996

Beer of the Month Club Chicago, Illinois

President/Owner

Successfully launched this mail order company and archived almost 5,000 monthly members. Negotiated with micro-breweries to be featured beers. Managed national advertising campaigns. Created cross branding alliances with other mail order companies. Developed supply chain and shipping procedures. Sold in 1996.

January 1989 to April 1995

B.I.A. Inc d/b/a The Big Nasty Chicago, Illinois

Owner

Created owned and operated "The Big Nasty" a highly successful frat party style theme bar that sold "Silly String". This venues tag line was "we make Animal House look like a retirement home". This venue had a highly successful run and sold more "Silly String" than any other single retail outlet.

Community Service

Board member Lincoln Park Chamber of Commerce, Board member Chicago Police Advisory Board, Co-Chairman Chicago Police Hospitality Subcommittee, President Lincoln Avenue Business Association

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