Customer Service Manager

Amy Spiegler

Email: ********@*************.***

Address:

City: Gardiner

State: NY

Zip: 12525

Country: USA

Phone: 860-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and hardworking Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from F. D. Roosevelt High School, Hyde Park NY 1/2001 to 6/1994 (General)

Job History / Details:

Career Overview

Dedicated and hardworking Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Seasoned in conflict resolution

Courteous demeanor

Telephone inquiries specialist

Adaptive team player

Organizational Skills

Filing

Date entry

Energetic work attitude

Travel Booking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Work Experience

July 2011 to October 2012

Mona's Monograms LLC Andover, CT

Embroider

This is an "on the road" business that follows the Horse Show Circuits all along the East Coast. I was an embroider for the company. This entailed setting up the designs on the machines and threading the machines with the appropriate colors needed for the design. We embroidered soft shell jackets, show shirts, show collars, horse blankets, polos and t-shirts.

January 2010 to March 2012

HITS Saugerties, NY

Food preparer / Assistant Manager

This is a Horse Show Circuit that takes place in Ocala, Florida. When I started I was assisting in the preparation of the food for the customers and for the evening entertainment. During the evenings I would also be in charge of tending the Bar.

The next year I worked in the kitchen again, tended the Bar and I also worked the front counter, taking customer orders and payments for the orders. The Managers had to go back to NY therefore the next 2 months I became the Manager. During this time I was placing orders for produce, preparing food, prepared menus, creating schedules for employee and tallied employee work hours for each week. At the end of the day I was closing out the registers and each week I would make a deposit.

This past year I was promoted to an Assistant Manager. I was responsible for overseeing the Salad, Smoothie and Milkshake stations. Each week I had to take an inventory of the produce I would need for the week.

Every day I was responsible for opening and setting up each station, I would cover an employee when they were on break or if a station became busy. At the end of each day I would close the station, close out the register and create a list of items needed for the salad station for the Prep department. I also tended Bar in the evenings during the entertainment.

October 2005 to August 2008

Hudson Valley Oil and Heating Lake Katrine, NY

Customer Service Representative

The job responsibilities for this employment were answering customer calls and trouble shooting for them. Going over any discrepancies in their account, scheduling oil deliveries or service calls as well as processing payments and setting up new customer accounts. I was also responsible for processing the delivery drivers work for each day.

August 1995 to April 2005

Roseland Ranch Resort Stanfordville, NY

Office Manager

Roseland Ranch was a resort destination in Upstate NY. My job responsibilities were to process guest reservations, registering the guests when they checked in, creating daily schedules for the guests and creating an end of the week tally of all money received. I also was responsible for creating quarterly pricing schedules and creating a mailing list for both new and old guests. Another responsibility I had was the accounts receivable and accounts payable along with the weekly payroll for all employees (between 25-30 year round), tallying hours and writing checks after tax deductions and room and board deductions.

Educational Background

1994 F. D. Roosevelt High School Hyde Park, NY

High School Diploma General

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