Customer Service Manager

francella petaccia

Email: ********@******.***

Address:

City: Gardena

State: CA

Zip: 90249

Country: USA

Phone: 424-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented professional with diverse background in management, education and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from CSUDH, Carson CA 1/2001 to 5/2006 (LBS/ Education)

Job History / Details:

Summary

Results-oriented professional with diverse background in management, education and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Skill Highlights

Strong organizational skills

Active listening skills

Meticulous attention to detail

Bilingual English/Spanish

Courteous demeanor

Adaptive team player

Focused on customer satisfaction

Accomplishments

I volunteered for seven years in my children's classrooms and coached their soccer teams and above all I have a wonderful loving family and friends.

Experience

January 2006 to November 2012

Owner operated residential real estate South Bay, CA

Property Manager/Owner/Operator

Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.

Maintained excellent customer relationships by adhering to the 10 Pledges of Customer Service.

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Conducted apartment tours for potential tenants and answered any questions.

Collected and kept careful records of rental payments.

Monitored and documented all income, including delinquencies.Managed all day-to-day activities involving tenants, subcontractors and property management.

Taught, promoted and enforced safe work practices among on-site staff.

Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

Established and implemented leasing goals while managing an effective lease expiration program.

Monitored all infrastructure and building expenses and reviewed and approved invoices.

June 2006 to September 2007

Shorewood Realtors Hermosa Beach, CA

Realtor

Promoted property sales through advertisements, open houses and participation in multiple listing services.

Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.

Showed residential properties and explained the features, value and benefits of available homes.

Actively follow-up with prospects and hot leads.

Generated lists of properties that were compatible with buyers' needs and financial resources.

May 1999 to May 2006

Torrance Unified School District Torrance, CA

Special Education Teacher Assistant

Conducted small group and individual classroom activities with students based on differentiated learning needs.

Applied the positive reinforcement method to redirect negative behaviors.

Promoted language development skills through reading and storytelling.

Helped supervise field trips to local parks, fire stations and zoos.

Enhanced lessons using Smart Board technology and computers.

Administered SAT standardized tests.

Wrote and presented documents for Individual Education Plan conferences.

August 1999 to November 2002

AYSO Redondo Beach, CA

Soccer Coach

Successfully developed and implemented interesting and strategic practice sessions for the team

Supervised and coached team members during practices and games

October 1985 to October 1987

Mc Donnnalds Lomita, CA

Customer Service/ Cashier

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

Inspected dining and serving areas to ensure cleanliness and proper setup

Performed serving, cleaning, and stocking duties in establishments.

April 1985 to October 1985

PCC Child Care Center (Head Start) Harbor City, CA

Babysitter

Supervising and caring for children 6 mos to 4 yrs old.

Carefully monitored children's play activities.

Education

2006 CSUDH Carson, CA

Bachelor of Arts LBS/ Education

Minor in Math graduated with Honors

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