Customer Service High School

Sarah Brown

Email: ********@***********.***

Address:

City: Ocean Shores

State: WA

Zip: 98569

Country: USA

Phone: 206-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I would like to obtain a permanent position utilizing my experience in customer service with leadership, management and relationship-building capabilities. I am seeking new challenges where my experience can be utilized to improve customer satisfaction. Also to explore a new work environment & incorporate new talents which will further my career.

Educational Background:

High School Dipolma from PCDI- Ashworth- James Madison, Norcross GA 1/2001 to 1/2001 (General)

Job History / Details:

Summary

I would like to obtain a permanent position utilizing my experience in customer service with leadership, management and relationship-building capabilities. I am seeking new challenges where my experience can be utilized to improve customer satisfaction. Also to explore a new work environment & incorporate new talents which will further my career.

Highlights

Energetic work attitude

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Invoice processing

Opening/closing procedures

Team management

Client relations specialist

Focused on customer satisfaction

Scheduling

Training and development

Deadline-oriented

High customer service standards

Call center management experience

Professional and mature

Strong problem solver

Resourceful

Strong interpersonal skills

Dedicated team player

Time management

Results-oriented

Meticulous attention to detail

Microsoft Office proficiency

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Markdown/promotional procedures

Courteous demeanor

Accomplishments

Customer Assistance:

Worked with company computer systems such as Outlook, Live Rez & Escapia and diligently completed all assigned tasks, working overtime as needed.

Customer Service:

Maintained a positive environment for both staff, guests & owners. Put our customers first. Managed all front desk & gift shop operations on a daily basis.

Customer Interface:

Greeted customers upon arrival and handled all cash and credit transactions. Welcomed new owners into our rental program & aided in completing their rental contracts.

Assisted customers over the phone regarding reservation operations, products, promotions and special occasions.

Experience

October 2007 to September 2012

Seabrook Cottage Rentals Pacific Beach, WA

Office Manager

Coordinated daily office operations and procedures, such as: Guest Services, Guest Check Ins, Retail Inventory & Ordering, scheduling front desk staff, ordering all office supplies, participated in Department Head meetings, daily cash handling, monthly deposits, held training conferences.Established new policies & trained all staff on them.

Trained and managed multiple front desk agents & reservation agents to achieved significant improvements in their productivity.

Planned office expenses and initiated cost reduction programs.

Interviewed & supervised many employees, scheduled work hours, resolved conflicts, trained, assisted in determining salaries.

Prepared reports for guidance of management.

Successfully handled a retail Gift Shop, including ordering, designing, inventory & achieving sales goals. Coordinated the activities of various departments, including all staff Holiday events & guest events. Purchased & Sold retail including logo wear, art & amenities for guests. Compiled, stored and retrieved guest amenities, always seeking new items!

Education

2001 PCDI- Ashworth- James Madison Norcross, Georgia

High School Diploma General

Online classes for my Diploma including "Introduction to Law".

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